Sr. Manager, Service Engineer

Otis Elevator Company; Tallahassee (FL); Remote; USD 90,000 - 120,000; Full time

Job summary

A leading elevator manufacturer is seeking a Sr. Manager, Service Engineer to oversee inspections and compliance for vertical transportation systems. This remote role requires 30-50% travel and emphasizes leadership, collaboration, and a strong commitment to safety and quality. Candidates must have a BA or BS and at least 5 years of relevant experience.

Benefits

401(k) plan with company match

Comprehensive medical coverage

Three weeks of paid vacation

Paid sick leave

Life insurance and disability coverage

Tuition reimbursement program

Qualifications

• Minimum of 5 years of related experience or equivalent.
• Strong champion of Safety, Ethics and Quality.
• Ability to provide training to individuals and groups.

Responsibilities

• Oversee vertical transportation system inspections and compliance.
• Develop and manage a comprehensive inspection management system.
• Support accurate records of inspections and certifications.
• Collaborate with codes and standards colleagues for compliance.
• Work on various projects in the US and Canada.

Skills

Leadership

Collaboration

Problem-solving

Strategic thinking

Education

BA or BS degree

Tools

Microsoft Excel

PowerPoint

SmartSheets

QlikSense

SalesForce

Job description

Moving people. Shaping the future. At Otis, we take pride in leading the industry we founded, and there's never been a better time to join our team. We are the leader in elevators, escalators, and moving walkways. We're seeking a Sr. Manager, Service Engineer, who is ready to help us deliver on our commitments today, plan our strategy for the future and leave their fingerprints on the organization for years to come.

The Service Engineering group supports supervisors engaged in our Maintenance line of business, as well as indirect support of the service mechanics across the US and Canada, with the objective of continually improving quality, efficiency, and productivity while ensuring world-class safety and compliance.

Who thrives in this role:

• Inspirational Leader – You’re passionate about your work, lead by example, and motivate teams to meet goals and exceed expectations.
• Collaborative Partner – You build strong cross-functional relationships and advocate for both customers and employees.
• Results-Driven Executor – You bring energy and creativity to problem-solving, driving continuous improvement with hands-on leadership.
• Strategic Change Agent – You identify opportunities for growth and lead transformative initiatives with confidence and clarity.

On a typical day you will:

• Oversee all aspects of vertical transportation system inspections, ensuring compliance with local, state, and federal regulations. This role will support the operating territories develop inspection schedules, coordinate with third-party inspectors and service providers, maintain documentation, and ensures timely resolution of non-compliance issues to guarantee safe and reliable equipment operation. This includes analyzing performance metrics to drive improved efficiency and employing tools to enhance the Inspection and Compliance process.
• Inspection oversight responsibilities will include development and management of a comprehensive inspection management system and process for all units within the portfolio as we ensure all elevators meet applicable safety codes and standards
• Compliance management leadership will include supporting the operating territories in maintaining accurate records of inspections, certifications, and corrective actions. This includes collaboration with codes and standards colleagues as we monitor changes in elevator safety regulations and ensure organizational compliance. The candidate will generate regular compliance reports for senior leadership and develop a centralized database of inspection history and compliance status.
• In addition, the Inspection and Compliance SQE will work alongside the other SQE team on numerous other projects, priorities and objectives in the US and Canada.
• This position is remote and requires 30-50% travel.

What you will need to be successful:

• BA or BS degree and a minimum of 5 years of related experience or equivalent relevant experience.
• Strong champion of Otis Absolutes of Safety, Ethics and Quality
• Ability to provide training to individuals as well as larger groups.
• A working knowledge of Microsoft Excel, PowerPoint, SmartSheets, QlikSense, and SalesForce

Benefits:

• We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.
• Enjoy three weeks of paid vacation, along with paid company holidays.
• We provide paid sick leave, employee aid, and wellness incentive programs to support your well-being.
• Life insurance and disability coverage to protect you and your family.
• Voluntary benefits, including options for legal, pet, home, and auto insurance.
• We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.
• Pursue your educational goals with our tuition reimbursement program.

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.