Sr Manager, Service Delivery

McDonald's; Chicago (IL); On-site; USD 153,000 - 191,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Stock/ equity grants

Long-term incentive

Job summary

McDonald’s seeks a Global Process Lead (GPL) for Order to Cash to own end-to-end process design, governance, and continuous improvement across markets. You will ensure standardization, compliance, and localization where needed while partnering with IT, governance, and finance teams.

The role emphasizes cross-functional collaboration, process controls integration, training support, and data conversion validation to enable scalable order-to-cash excellence.

Qualifications

• Excellent written and verbal communication skills, including ability to engage with senior leadership.
• Strong analytical, benchmarking, and problem-solving abilities.
• Ability to influence, drive change, and work collaboratively across functions.
• Experience with end-to-end accounting or finance business process design and/or continuous improvement.
• Experience with global ERP implementation projects.

Responsibilities

• Design end-to-end OTC processes across global markets with localization considerations.
• Liaise with run-state GPLs and operations to refine global design and drive efficiency.
• Translate business requirements into system design and configuration within ERP and supporting systems.
• Develop manual processes where system capabilities are lacking and ensure SOPs reflect global design.
• Support data conversion strategy, validation, and cutover needs; assist with UAT scripts and training.

Skills

Written communication

Verbal communication

Analytical skills

Influence & change leadership

Sorb understanding of ERP

Education

Bachelor's degree in accounting/finance

Job description

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily.We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range ofoutstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Department Overview

Company Description:

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily.We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range ofoutstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

The Global Process Lead (GPL) for Order to Cash (OTC) owns the end-to-end global design, governance, and continuous improvement of OTC processes across McDonald’s. The GPL ensures consistency, standardization, and compliance across all global markets, while enabling localized needs where appropriate. This role partners closely with functional solutions, IT, Change Management, and Process Controls to drive strategic process excellence for fixed assets and project accounting.

Duties

• Design end‑to‑end OTC processes (e.g., customer master data, billing, collections) that drive global standardization while accounting for necessary market localization.
• Liaise with run‑state GPLs and operations to clarify or refine global design for greater efficiency.
• Identify the business requirements to support the design of global (and local) processesin the ERP and supporting systemsand collaborate with technology and functional solutions to translate business requirements into system design and configuration.
• Develop supporting manual business processes where system capabilities do not exist.
• Identify key business and IT controls with Internal Audit/SOX and integrate them into process design.
• Validate that Standard Operating Procedures (SOPs) accurately reflect global design, including roles, responsibilities, escalations, and cut‑offs.
• Support development of UAT scripts ensuring they reflect real‑world business operations and local nuances.
• Assist with training in new global processes (not system training) by providing deep process insights.
• Validate data conversion strategy, including data in scope, cutover needs, and requirements for cleansing or enrichment.

Qualifications

• Bachelor’s degree in accounting, Finance, or a related field.
• Experience with end-to-end accounting or finance business process design and/or continuous improvement.
• Experience with global ERP implementation projects.
• Exceptional written and verbal communication skills, including ability to engage with senior leadership.
• Strong analytical, benchmarking, and problem‑solving skills.
• Demonstrated ability to influence, drive change, and act with both decisiveness and collaboration.
• Ability to quickly absorb complex systems and process knowledge and apply it strategically.

Compensation

Bonus Eligible:YES

Long - Term Incentive: YES

Benefits Eligible:YES

Salary Range

The expected salary range for this role is$152,678.00 -$190,847.00per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

To all full-time staff positions: The position offers health and welfare benefits, including but not limited to comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as, life insurance.

Additional Information:

Benefits eligible: This position offers health and welfare benefits, including but not limited to comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as, life insurance.

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [e-mail]. Reasonable accommodations will be determined on a case‑by‑case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

The expected salary range for this role is $152,678.00 - $190,847.00 per year

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

To all full-time staff positions: The position offers health and welfare benefits, including but not limited to comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as, life insurance.

Additional Information:

Benefits eligible: This position offers health and welfare benefits, including but not limited to comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as, life insurance.

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.