Sr Manager, Sales Operations - Small Format & Club
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Benefits offered by this job
Job summary
Ferrara is seeking a Sr Manager, Sales Operations - Small Format & Club to drive forecast accuracy, performance reporting, and planning support for an assigned customer channel. You will partner with Sales, Trade Marketing, Finance, and Supply Chain to ensure timely, fact-based visibility into channel performance and forecast risk.
This role requires a Bachelor’s degree and 7+ years in sales operations or analytics, with strong Excel skills and experience with SAP/S4-HANA.
Qualifications
- Bachelor's degree in Business, Finance, Supply Chain, or related field.
- 7+ years of experience in sales operations, forecasting, category/channel analytics, or related CP G discipline.
Responsibilities
- Drive forecast accuracy and planning support for assigned channel.
- Partner with Sales, Trade Marketing, Finance, and Supply Chain to align forecasts and reporting.
- Prepare data and commentary for planning forums and PS3/Annual Operating Plan.
Skills
Education
Tools
Job description
At Ferrara, Ferrero, Fox’s Burton’s, and The Fine Biscuits Company, we’re loved by people of all generations for the joy we bring—and that joy is crafted by our people. Join us and explore a whole world to discover, where your passion will find its place.
At Ferrara, Ferrero, Fox’s Burton’s, and The Fine Biscuits Company, we’re loved by people of all generations for the joy we bring—and that joy is crafted by our people. Join us and explore a whole world to discover, where your passion will find its place.
Today, Ferrara is the #1 sugar confectioner in the U.S, with global sales in more than 40 countries. Ferrara boasts a passionate team of over 9,000 employees around the world who deliver and create hundreds of iconic and beloved products.
In the U.S., more than 67 million households annually enjoy our popular brands like NERDS®, Brach’s®, Jelly Belly®, SweeTARTS®, Laffy Taffy®, and Trolli®. In Brazil, Dori has become a household name with snacking products that include brands such as Dori, Gomets, Pettiz, and Yogurte 100. And, in France, Carambar & Co have earned generations of loyal customers through the timeless appeal of iconic candy and chocolate brands such as Carambar, Lutti, Krema, Poulain, Vichy and Terry’s. A privately held company, Ferrara Group is headquartered in Chicago. Ferrara boasts a network of over 30 locations in North America, South America, Europe and Asia Pacific that includes manufacturing, distribution, sales, and R&D facilities.
Learn more at www.ferrara.com or www.linkedin.com/company/ferrara-
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- Due to the highly interactive and team-based nature of this role, in-person attendance for most of the workweek (i.e., 3 days or more) is essential for: effective communication including during in-person meetings, strong supervision, real-time problem-solving, and participation in cross-functional initiatives.*
The Sales Operations Sr. Manager is a key member of the Sales Operations team, responsible to drive forecast accuracy, performance reporting, and planning support for an assigned customer channel. This role ensures Sales Leadership has timely, fact-based visibility into channel performance and forecast risk.
The role partners closely with channel Sales leaders, Trade Marketing, Supply Chain and Finance to keep forecasts, plans, and reporting aligned with the VP of Sales Operations' broader IBP and commercial excellence agenda.
- Drive the weekly sales forecast for the assigned customer channel as part of the broader IBP process.
- Ensure forecast accuracy, accountability, and alignment with Sales, Finance, and Supply Chain for the assigned channel.
- Collaborate with Sales Pillars to feed channel-level forecast inputs and risk/opportunity commentary into the VP Sales Operations' consolidated forecast.
- If applicable, support translation of indirect volume (e.g., McLane, Coremark, and other distributors) into direct customer/channel planning.
- Perform channel-level sales performance tracking, distinguishing base vs. incremental drivers.
- Develop and deliver insights explaining sales performance at the customer, brand, and initiative level within the assigned channel.
- Translate channel data into clear, concise recommendations for Sales and Sales Operations leadership.
- Prepare channel-level data and commentary for key planning forums, including:
- Sales Intelligence & Sales Intelligence feeder meetings
- Weekly sales volume update meetings
- Sales DMR
- PMR
- Supply Review and IR meetings, as relevant to the assigned channel
- Support PS3 and Annual Sales Planning for the assigned channel with robust, fact-based analytics.
- Collaborate with Trade Marketing on channel plans grounded in market trends, customer strategy, and brand assumptions.
- Track post-launch performance against plan to improve future planning accuracy.
- Maintain accurate, well-governed channel data to support reporting, forecasting, and decision-making.
- Partner with the Sales Systems & Data team to ensure the channel's data feeds and reports remain accurate as systems (e.g., S4/HANA) evolve.
- Support adoption of standardized reporting cadences, templates, and KPIs across the channel.
- Ability to translate complex data into clear, actionable insights for non-technical stakeholders.
- Outstanding cross-functional collaboration skills, with the ability to work across Sales, Trade Marketing, Finance, and Supply Chain.
- Strong Excel and data analysis skills
- Bachelor's degree in Business, Finance, Supply Chain, or a related field, or equivalent experience.
- 7+ years of experience in sales operations, forecasting, category/channel analytics, or a related CPG discipline.
- Experience with S&O tools, BI platforms, or ERP systems (e.g., SAP/S4-HANA) a plus.
- At Ferrara, we're proud to support our employees with comprehensive benefits that enhance health, financial wellness, and include paid time off (PTO). Eligible employees may also receive an annual bonus based on company performance. Learn more about our benefits at* https://flimp.live/Ferrara-Benefits-Resource-Center
The salary range for this position is $123,668 to $173,135 annually.
We are proud to be an equal opportunity employer. In order to provide equal employment and advancement opportunities to all qualified applicants and employees, employment decisions and opportunities at Ferrara will be based on merit, qualifications, and abilities, without regard to race, color, creed, religion, sex, sexual orientation, gender identity and expression, marital or civil union status, national origin, ancestry, citizenship, age, military or veteran status, disability, handicap, genetic information, pregnancy (childbirth or related medical condition), or on any other basis prohibited by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.
Nearest Major Market: Chicago
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