Sr. Manager, Robotics Customer Trainer

Medtronic; Chicago (IL); Remote; USD 141,000 - 213,000; Full time

Job summary

A leading medical device company in Chicago seeks a Sr. Manager, Customer Training to oversee the US training execution team. This remote position involves up to 75% travel and requires managing training centers, developing training for medical professionals, and collaborating with various stakeholders. Ideal candidates will have a Bachelor’s degree and significant experience in customer training. Competitive salary ranging from $141,600 to $212,400 along with a flexible benefits package.

Benefits

Competitive salary

Flexible benefits package

Qualifications

• Minimum of 7 years relevant experience for Bachelor's Degree, or 5 years for Advanced Degree.
• Experience with surgical training center management is a plus.

Responsibilities

• Manage the customer training team.
• Develop training for Medical Professionals on technology adoption.
• Collaborate with stakeholders to develop training strategy.
• Manage training centers and partnerships.

Skills

Experience with customer training

Strong program management skills

Strong communication skills

Influence management skills

Education

Bachelors Degree

Advanced degree

Job description

We anticipate the application window for this opening will close on - 31 Oct 2025

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Make your impact by exploring a career with the world’s leading Medical Device company, striving “to alleviate pain, restore health, and extend life.” Sr. Manager, Customer Training supporting the Surgical Innovations business manages the US HugoTM and IllumisiteTM customer training execution team and US training centers. The role will be responsible for working with internal stakeholders to align on US HugoTM and IllumisiteTM customer training strategy, execution plans, and performance metrics. The US Customer Training Manager will work closely with the US Sales Teams, US Surgeon Training Lead, Global Medical Education, US Sales Training, Medical Directors, KOLS, and Training Center Partners to determine critical strategies and execution plans to deliver customer training to support US US HugoTM and IllumisiteTM system installation and lifecycle.

At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. This role will require up to 75% of travel to enhance collaboration and ensure successful completion of projects.

You Will:

• Manage the customer training team.
• Facilitates the development of customized training for Medical Professionals on technology and product adoption to improve patient outcomes.
• Collaborates with internal and external stakeholders to develop the US Customer Training strategy and annual execution plan.
• Develops and executes the annual calendar of technical training events.
• Managers training centers and training center partnerships.
• Manages the training center contracts, budgets and product inventory.
• Maintains the complaint deployment of training center curriculum and content.
• Manages upskilling of customer trainers to meet the needs of product and therapy launch.
• Manages and reports US Surgical customer training performance metrics dashboard.

Must Have:

• Bachelors Degree and minimum of 7 years relevant experience, or
• Advanced degree with a minimum of 5 years prior relevant experience.

Nice to Have:

• Experience applying adult learning principles to drive learner success.
• Experience with capital system customer training/support and surgical training center management.
• Experience managing performance to learner success KPI’s.
• Proven success influencing and aligning internal and external stakeholders.
• Medical device or regulated industry experience.
• Experience managing a team.
• Ability to drive aggressive project schedules to completion.
• Strong program management skills.
• Strong communication skills (written, verbal, listening) with all levels of the organization.
• Strong influence management skills.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):$141,600.00 - $212,400.00

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.