Sr Manager Retail Labor, Analytics & Workforce Management

J.Jill; Quincy (MA); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Bonus eligible

401(k) retirement plan with match

Medical, dental, vision

Paid time off

Associate discounts

Discount marketplace

Associate resource groups

Job summary

J.Jill, a Boston-based lifestyle brand with 200+ stores nationwide, seeks a Senior Manager to lead Labor Planning, Forecasting, and Workload strategies across stores. You will own forecasting models, scheduling standards, and KPI-driven insights to optimize productivity and the customer experience.

In this role you will partner with Retail leadership, IT, HR, Finance, and Payroll to implement workforce tools, improve processes, and drive strategic initiatives while developing a Data Analyst on

Qualifications

• Experience leading labor planning and forecasting for multi-store retail operations.
• Ability to develop and optimize workload models and scheduling practices.
• Proven track record coordinating with Retail leadership, IT, HR, Finance, and Payroll.

Responsibilities

• Own store sales, workload, and payroll forecasting aligned with business trends and financial goals.
• Develop labor models, scheduling standards, and practices to improve productivity and customer experience.
• Monitor KPIs to identify trends, risks and actionable insights.
• Lead adoption of workforce tools and training across the field.
• Partner with cross-functional teams to size workload and project initiatives.

Skills

Labor planning

Forecasting

Workload management

Team leadership

Cross-functional collaboration

Job description

About Us

At J.Jill, we believe our associates should be seen, valued, and celebrated. We support the advancement of our associates by harnessing their unique contributions to grow and improve, and our success is guided by a culture that values keeping it simple and making it matter. J.Jill is an equal opportunity employer and is committed to providing an inclusive and professional workplace free from discrimination and harassment. All employment decisions at J.Jill are based solely upon business needs, job requirements and individual qualifications without regard to race, color, religion, sex, pregnancy and pregnancy related conditions, gender identity, gender expression, national origin, sexual orientation, sexual and reproductive health decisions, age, marital status, disability, genetic information, military or veteran status or any other legally protected status.J.Jill provides reasonable accommodation to qualified individuals, in accordance with applicable laws. If you need to inquire about an accommodation to assist with completing the application process, please [e-mail].

Responsibilities

Labor Planning, Forecasting & Workload

• Own store sales, workload, and payroll forecasting, aligning labor plans with business trends, workload drivers, and financial objectives.
• Develop and optimize labor models, workload standards, and scheduling practices to improve productivity, drive sales, and support an elevated customer experience.
• Evaluate labor and workload needs around peak periods, promotional activity, product launches, and other key business initiatives.
• Monitor labor, payroll, and scheduling KPIs to identify trends, risks, opportunities, and recommended actions.
• Partner with Retail leadership and field teams to continuously improve labor allocation, store productivity, and overall execution.

Workforce Management & Technology

• Lead the optimization of workforce management and scheduling tools, including labor models, scheduling rules, system configurations, and reporting.
• Identify opportunities to improve forecasting, scheduling, and labor allocation through technology, automation, and analytics.
• Partner with IT, HR, Payroll, Finance, and other teams on system enhancements, testing, implementation, and change management.
• Support compliance with applicable labor requirements and company scheduling policies.
• Develop and maintain standard operating procedures, tools, and training materials to support consistent adoption of labor and workload processes across the field.
• Partner with field and cross-functional teams to support training and ongoing education related to workforce management tools, scheduling practices, and labor processes.

Financial Planning & Analytics

• Build, forecast, reconcile, and manage the Retail OpEx budget in partnership with Finance and Retail leadership.
• Monitor payroll and operating expense performance, explaining variances and recommending actions.
• Develop reporting and analytics that provide visibility into labor productivity, workload, payroll, and store performance.
• Translate financial and operational data into actionable insights and recommendations for Retail leadership.

Leadership, Partnership & Project Management

• Partner across Store Operations, field leadership, Finance, HR, IT, and Payroll to align labor and workload strategies with business priorities.
• Lead and develop a Data Analyst, ensuring reporting and analysis support effective business decisions.
• Lead adoption of new labor processes, tools, and ways of working across the field.
• Synthesize and size workload and store capacity to assess the impact of initiatives and support effective prioritization and planning.
• Identify opportunities to simplify workload, improve processes, and create greater store capacity for customer-facing and selling activities.
• Lead cross-functional projects from planning through implementation, establishing clear objectives, timelines, milestones, ownership, and measures of success.
• Manage multiple priorities and initiatives simultaneously, identifying risks, dependencies, and resource needs while ensuring timely execution.
• Provide clear project updates and recommendations to key stakeholders and leadership.

Benefits, Tailored for You.

• Bonus eligible.
• 401(k) retirement plan with discretionary match and tuition reimbursement.
• Medical, dental, vision, company paid LTD/STD, and generous amount of paid time off.
• Generous associate discount; group discounts on auto, pet and homeowner insurance.
• Discount Marketplace for travel, consumer products, food, auto buying, etc.
• Associate resource groups.

Our Brand

At J.Jill, we're redefining what it means to dress and live with ease. As a women-led, Boston-based lifestyle brand with 200+ stores nationwide, we design thoughtful, inspired apparel and accessories that celebrate the totality of all women. We're entering an exciting chapter of growth - expanding our footprint, reaching new customers, and deepening long-standing relationships. We're seeking bold thinkers and doers to join us. With competitive pay and benefits, a supportive culture, and the chance to make a real impact, this is more than a job, it's an opportunity to bring our ethos keep it simple, make it matter to life in new and inspiring ways.