Sr Manager, Program Management, People

Uber; New York (NY); On-site; USD 175,000 - 194,000; Full time

Benefits offered by this job

Bonuses

Equity

Benefits

Job summary

Uber is seeking a Sr. Manager, Scaled People Programs to lead the end-to-end execution and operational excellence of global People programs.

You will drive the roadmap for performance management, learning, employee feedback surveys, and onboarding, empowering managers, employees, and HR partners to achieve high adoption and an exceptional employee experience. You will oversee a global team, collaborate across Talent Development, People Analytics, Onboarding, and HRBP teams, and leverage

Qualifications

• 7+ years of experience in HR Operations, HR Program Management, Talent Operations, or a related People/HR delivery role.
• 3+ years of direct people management experience.
• Proven experience running large-scale, enterprise-wide HR programs (e.g., performance cycles, learning, onboarding programs).
• HR Tech Familiarity: Hands-on experience with modern HCM platforms, AI tools, HR reporting tools, performance management tools, and related platforms (e.g., Oracle, ChatGPT, Gemini, Oracle, Qualtrics, Tableau).

Responsibilities

• Lead, coach, and empower a global team responsible for program management and delivery of company-wide HR programs; establish clear performance goals and manage workload distribution.
• Regularly partner with cross-functional teams to build the annual and quarterly roadmap, develop project plans, define success measures, and establish feedback loops.
• Deliver the end-to-end operational roadmap, rollout logistics, and execution cadence for company-wide HR programs, including performance cycles, employee surveys, learning, and onboarding.
• Identify and implement scalable approaches to program delivery leveraging automation, HR technology, and AI tools to streamline workflows and personalize experiences.
• Guide the development of enablement resources and communications to drive accountability and adoption; leverage tech platforms to deliver.
• Establish team KPIs and tracking mechanisms to monitor program health and use data insights to elevate program quality.

Skills

HR Operations

Program Management

People Programs

Leadership

HR Tech

Tools

Oracle

ChatGPT

Gemini

Qualtrics

Tableau

Job description

ABOUT THE ROLE

The Sr. Manager, Scaled People Programs is responsible for leading the end-to-end execution, delivery, and operational excellence of Uber’s global People programs across the organization. This global role focuses on scaling Uber’s proven people programs including: performance management, learning, employee feedback surveys, and onboarding. Ensuring they run smoothly, predictably, and on schedule.

As a primary operational engine of the People team, you will equip managers, employees, and HR partners with the tools, guidance, and readiness needed to achieve high adoption, seamless execution, and an exceptional employee experience.

Responsibilities

• Team Leadership & Development: Lead, coach, and empower a global team responsible for program management and delivery of company-wide HR programs; establish clear performance goals, foster professional development, and manage workload distribution.
• Cross-Functional Leadership: Regularly partner with cross-functional teams (Talent Development, People Analytics, Onboarding, HRBPs, and People Partners) to build the annual and quarterly roadmap, develop project plans, define success measures, set clear communication plans, and establish feedback loops that ensure program effectiveness.
• Program Delivery & Operational Execution: Effectively deliver the end-to-end operational roadmap, rollout logistics, and execution cadence for company-wide HR programs, including performance cycles, employee surveys, learning, new hire onboarding, and adhoc business needs.
• Scalability & Modern Execution: Identify and implement innovative, scalable approaches to program delivery leveraging automation, HR technology, and AI tools to streamline administrative workflows, personalize the employee and manager experience, and increase operational efficiency.
• Change Management & Communication Oversight: Guide the development of comprehensive HR, manager and employee enablement resources such as live overview sessions, toolkits, step-by-step guides, communication campaigns, timelines, and FAQs; ensuring clear, user-friendly messaging to drive accountability, participation adoption, and overall program effectiveness. Leverage tech platforms to deliver
• Program Metrics and Quality: Establish team KPIs, operational standards, and tracking mechanisms to monitor program health and adoption; leverage data insights and cross-functional partnerships to eliminate friction, optimize programs, and elevate program quality over time.

Basic Qualifications

• 7+ years of experience in HR Operations, HR Program Management, Talent Operations, or a related People/HR delivery role.
• 3+ years of direct people management experience.
• Proven experience running large-scale, enterprise-wide HR programs (e.g., performance cycles, learning, onboarding programs).
• HR Tech Familiarity: Hands-on experience with modern HCM platforms, AI tools, HR reporting tools, performance management tools, and related platforms (e.g., Oracle, ChatGPT, Gemini, Oracle, Qualtrics, Tableau).

Preferred Qualifications

• People management experience managing larger teams or multiple sub-teams
• Advanced certification in Program/Project Management or Change Management (e.g., PMP, Agile/Scrum, Prosci)
• Hands-on experience implementing or managing AI-driven workflows (e.g., generative AI for manager toolkits, automated triage, or personalized onboarding paths).
• Prior experience managing vendor contracts, RFP processes, and third-party software implementation for People tools.
• Communication & Change Management: Exceptional written and verbal communication skills; ability to simplify complex processes into clear actionable guidance for HR, managers and employees.
• Data-Driven Approach: Comfortable leveraging data, metrics, and reporting to track overall engagement and program health.
• Project & Process Management: Strong organizational skills with proficiency in project management frameworks (e.g. Asana).

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

For New York City, NY-based roles: The base salary range for this role is USD $175,000 per year - USD $194,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD $175,000 per year - USD $194,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.