Sr Manager, Professional Services Cloud Architecture, AWS Professional Services

Amazon; New York (NY); On-site; USD 180,000 - 240,000; Full time

Job summary

Amazon Web Services (AWS) seeks a Senior Manager, Professional Services Cloud Architects (PCAM) to lead a team of 8–10 ProServe Cloud Architects in North America and to partner with NAMER leadership, sales, and delivery teams. This role blends hands-on customer engagement with frontline people leadership, coaching PCAs through complex scenarios and driving successful outcomes.

The ideal candidate excels at building a collaborative culture, navigating ambiguity, and developing technical talent

Responsibilities

• Directly manage a team of 8–10 PCAs, fostering technical excellence, customer obsession, and a collaborative team culture
• Lead performance management, career development, goal setting, and regular 1:1 coaching
• Drive hiring, onboarding, and retention to build and maintain a high-performing team
• Identify and develop future leaders; ensure team certification compliance
• Create an inclusive environment where PCAs can grow, take risks, and learn from ambiguity
• Serve as a hands-on technical and strategic advisor alongside PCAs in complex customer engagements
• Build trusted relationships with customers and partners, engaging at the executive level when needed
• Act as an escalation point for technical and commercial challenges within the team's portfolio
• Champion customer satisfaction (CSAT) improvements across all engagements
• Partner closely with peer PCA Managers to share best practices, balance workloads, and maintain consistency across NAMER
• Collaborate with the NAMER leadership team on regional strategy, coverage planning, and organizational initiatives
• Work with ProServe Account Executives, Delivery Teams, and AGS Sales to ensure seamless pre-sales to delivery handoffs
• Foster knowledge sharing, reusable artifact creation, and community of practice participation
• Drive Billable Bookings performance through team enablement, opportunity coaching, and strategic deal support
• Optimize Engagement Margin (As Sold vs. As Delivered) through quality solution design and right-sized scoping
• Monitor deal velocity, reduce concessions, and identify cross-sell/upsell opportunities
• Champion AI adoption with customers and builders
• Track and improve team KPIs: bookings, margin, CSAT, PCA development, and operational metrics
• Drive improvements in Engagement Velocity Acceleration (EvA) and delivery readiness
• Ensure team adherence to ProServe processes, tools, and quality standards
• A day in the life: Engaging with stakeholders across ProServe, AGS Sales, and partner organizations, working directly with customers to understand their cloud journey and unblock progress
• Supporting, guiding, mentoring, and enabling PCAs for success in their engagements
• Direct engagement with ProServe Account Executives (PAEs) to align on opportunity strategy and customer outcomes
• Participating in cross‑organizational leadership and management forums
• Meeting customers and stakeholders where they are, whether that is a strategic planning session or a hands‑on technical review
• Collaborating heavily with internal and external partners to drive shared outcomes
• Providing a consistent, collaborative bridge across the ProServe sales process, enabling strong relationships between PAEs and PCAs
• Helping to guide and train PCAs to increase engineering maturity and technical depth

Job description

Description

The Senior Manager, Professional Services Cloud Architects (PCAM) leads a team of 8–10 ProServe Cloud Architects (PCAs) within North America. Reporting to the Senior PCAM NAMER Lead, this role combines hands‑on customer engagement with frontline people leadership — coaching PCAs through complex, ambiguous customer situations and driving them to successful outcomes.

This leader is deeply collaborative: partnering with peer PCA Managers, the NAMER leadership team, ProServe Account Executives, Delivery Teams, AGS Sales, and Solution Architect Leadership to accelerate customers’ cloud journeys. The ideal candidate brings a strong identity in building collaborative culture, thrives in ambiguity, and is passionate about developing technical talent while staying close to customers.

Key job responsibilities

People Leadership & Talent Development

• - Directly manage a team of 8–10 PCAs, fostering technical excellence, customer obsession, and a collaborative team culture
• - Lead performance management, career development, goal setting, and regular 1:1 coaching
• - Drive hiring, onboarding, and retention to build and maintain a high‑performing team
• - Identify and develop future leaders; ensure team certification compliance
• - Create an inclusive environment where PCAs can grow, take risks, and learn from ambiguity

Hands‑On Customer & Stakeholder Engagement

• - Serve as a hands‑on technical and strategic advisor alongside PCAs in complex customer engagements
• - Build trusted relationships with customers and partners, engaging at the executive level when needed
• - Act as an escalation point for technical and commercial challenges within the team's portfolio
• - Champion customer satisfaction (CSAT) improvements across all engagements

Collaboration & Cross‑Functional Partnership

• - Partner closely with peer PCA Managers to share best practices, balance workloads, and maintain consistency across NAMER
• - Collaborate with the NAMER leadership team on regional strategy, coverage planning, and organizational initiatives
• - Work with ProServe Account Executives, Delivery Teams, and AGS Sales to ensure seamless pre‑sales to delivery handoffs
• - Foster knowledge sharing, reusable artifact creation, and community of practice participation

Business Performance

• - Drive Billable Bookings performance through team enablement, opportunity coaching, and strategic deal support
• - Optimize Engagement Margin (As Sold vs. As Delivered) through quality solution design and right‑sized scoping
• - Monitor deal velocity, reduce concessions, and identify cross‑sell/upsell opportunities
• - Champion AI adoption with customers and builders

Operational Excellence

• - Track and improve team KPIs: bookings, margin, CSAT, PCA development, and operational metrics
• - Drive improvements in Engagement Velocity Acceleration (EvA) and delivery readiness
• - Ensure team adherence to ProServe processes, tools, and quality standards

A day in the life

• - Engaging with stakeholders across ProServe, AGS Sales, and partner organizations
• - Working directly with customers to understand their cloud journey and unblock progress
• - Supporting, guiding, mentoring, and enabling PCAs for success in their engagements
• - Direct engagement with ProServe Account Executives (PAEs) to align on opportunity strategy and customer outcomes
• - Participating in cross‑organizational leadership and management forums
• - Meeting customers and stakeholders where they are, whether that is a strategic planning session or a hands‑on technical review
• - Collaborating heavily with internal and external partners to drive shared outcomes
• - Providing a consistent, collaborative bridge across the ProServe sales process, enabling strong relationships between PAEs and PCAs
• - Helping to guide and train PCAs to increase engineering maturity and technical depth

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee‑led and company‑sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.

Work/Life Balance

We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.