Sr. Manager, Professional Services

SailPoint; United States; Remote; USD 124,000 - 179,000; Full time

Job summary

An established industry player seeks a Senior Professional Services Manager to lead a dynamic team in delivering top-notch solutions to clients. This role offers the chance to leverage your extensive experience in software and consulting while fostering professional growth among team members. You will be responsible for ensuring client satisfaction and project success, managing financials, and collaborating across functions to drive business growth. Join a vibrant workplace where your contributions will be valued, and you can make a significant impact on the future of identity security. If you are passionate about leading teams and enhancing client experiences, this opportunity is perfect for you.

Benefits

Health and wellness coverage

401(k) Savings and Investment Plan

Flexible vacation policy

Paid parental leave

Employee Assistance Program (EAP)

Short-term and long-term disability

Life insurance

Paid holidays

Health Savings Account (HSA)

Supplemental life insurance options

Qualifications

• 7+ years of experience in Software, SaaS, or consulting.
• 3+ years of people management and 2+ years of project management experience.

Responsibilities

• Manage strategic efforts to deliver solutions and ensure client satisfaction.
• Oversee financials of projects, focusing on profitability and productivity.
• Coach team members and participate in recruiting activities.

Skills

Leadership

Communication

Project Management

Problem-solving

Organizational Skills

Mentorship

Client Relations

Education

Bachelor's degree

Technical degree or Master's degree

Job description

Senior Professional Services Manager FED/SLED

Why SailPoint?

Love what you do. And love where you do it. Smart people, fun culture, innovative work, beautiful offices — oh, and everyone’s really nice. That’s what people say about SailPoint. We’re known as the company where everyone wants to work, and we have the awards to prove it. If you’re passionate about outsmarting cybercriminals and working at a company where you can truly have an impact, we want you to join our team.

SailPoint empowers the largest, most complex organizations by putting identity at the Center of Security and IT. Our 2,000+ customers include global financial institutions, government entities, and pharmaceutical organizations.

Who You Are:

Senior Managers are self-directed, highly motivated, and experienced leaders who thrive when overseeing and building a services organization. You have significant experience building and maintaining professional relationships, and you are comfortable communicating with people at all organizational levels. You have exceptional leadership, communication, organizational, and problem-solving abilities that you use to balance customer, team, and individual needs while contributing to a positive work environment. You are an exceptional multitasker, able to meet and manage moving deadlines, gauge risks, and creatively resolve unexpected issues. By leveraging your extensive experience and motivation for success, you enjoy identifying growth areas, evaluating best practices, and presenting solutions to everyday problems.

What You’ll Do:

As a Senior Manager (Sr PSM) for the Professional Services organization, you will support each customer’s journey by managing the strategic efforts required to deliver SailPoint’s solutions. You will combine your management experience with our world-class product and process training to gain a deep understanding of our SaaS and/or Software delivery practices. Within the first two months, you will begin to understand your responsibilities by working with tenured management to shadow projects and sales efforts to begin taking accountability for the client experience on projects you are assigned to while developing a relationship with your peers. At the end of the first six months, you will be responsible for engagement scoping, client communication, internal team management, escalation support, and overall service delivery for your portfolio. At the end of your first year, you will combine the skills you have acquired to oversee your team manage the full scope of customer engagements, and you will demonstrate that you are a trusted advisor to customers, peers, and leaders to your team members, responsible for ensuring their professional growth and helping them set and achieve their goals.

Responsibilities:

• Ensure that services are provided, implemented correctly, and billed in a timely and accurate manner.
• Partner cross-functionally during the sales process, own the services portions of deals, including presentations, RFP responses, and proposal/SOW generation.
• Interact with sales reps and sales leadership during the pre-sales and post-sales (delivery) phases.
• Serve as the senior point of contact for client escalations.
• Oversee the financials of your team’s projects, with a focus on profitability and productivity to ensure long-term client success.
• Work with the Resource Management Office (RMO) to mediate and prioritize staff resources to strategically align with the needs of the overall PS business.
• Provide project management duties on occasion for customer engagements as needed.
• Provide strategic updates on client performance to SailPoint Senior Management, providing regular status updates to account teams and Sales Managers.
• Work closely with Customer Success Managers to establish and maintain customer satisfaction throughout the entirety of a customer implementation.
• Identify new opportunities for expanding SailPoint solutions and services footprint to maximize client success and SailPoint revenue growth.
• Take responsibility for the management of the team, including participation in staffing decisions, utilization management, performance reviews, and career development support.
• Assist direct reports in career development by providing regular feedback, coaching, and guidance on personal development.
• Coach Engagement Managers and project team members on project performance and development areas.
• Participate in recruiting and employee development activities to ensure a balanced team with the right set of skills.

Requirements:

• DOD clearance is desired but not necessary.
• 7+ years of professional experience at a Software, SaaS, or consulting company.
• 3+ years of people management experience.
• 2+ years of project management experience.
• Exceptional mentorship and leadership skills with a passion for continuous improvement.
• Experience with project management duties (project planning, budget, scope, schedule, stakeholder, and risk management).
• Exceptional communication skills and extensive experience working with clients and partners.
• Outstanding organizational and multi-tasking abilities.
• Extensive experience working with Sales to scope services projects for enterprise software.

Education:
Bachelor’s degree or equivalent work experience (Technical degree or Master’s degree a plus).

Benefits and Compensation: Benefits and Compensation listed vary based on the location of your employment and the nature of your employment with SailPoint.

As a part of the total compensation package, this role may be eligible for the SailPoint Corporate Bonus Plan or a role-specific commission, along with potential eligibility for equity participation. SailPoint maintains broad salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions, and locations, as well as reflect SailPoint’s differing products, industries, and lines of business. We estimate the base salary, for US-based employees, will be in this range from (min-mid-max, USD): $124,950 - $178,500 - $232,050. Base salaries for employees based in other locations are competitive for the employee’s home location.

Benefits Overview:

1. Health and wellness coverage: Medical, dental, and vision insurance.
2. Disability coverage: Short-term and long-term disability.
3. Life protection: Life insurance and Accidental Death & Dismemberment (AD&D).
4. Additional life coverage options: Supplemental life insurance for employees, spouses, and children.
5. Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account.
6. Financial security: 401(k) Savings and Investment Plan with company matching.
7. Time off benefits: Flexible vacation policy.
8. Holidays: 8 paid holidays annually.
9. Sick leave.
10. Parental support: Paid parental leave.
11. Employee Assistance Program (EAP) and Care Counselors.
12. Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity, and Pet Insurance options.
13. Health Savings Account (HSA) with employer contribution.

SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.