Sr Manager, Production Operations

Fidelity Information Services, LLC; Georgia; On-site; USD 85,000 - 130,000; Full time

Job summary

FIS is seeking a Manager, Production Operations in Columbus, Georgia to lead and empower a team of operations professionals, drive operational excellence, manage risk, and push continuous improvement across production functions.

You will perform risk assessments, develop policies and procedures, collaborate across departments to align objectives, and champion a culture of safety, accountability and efficiency.

The base pay range for this role is $85,000–$130,000 annually, with eligible incentives.

Qualifications

• Lead a large team or multiple teams of technical/professional staff and lower-level managers.
• Develop and execute tactical and operational plans with a 1-2 year horizon or manage high-impact projects.
• Expert knowledge in production operations with broad understanding of adjacent functions.
• Implement moderate to significant process, system, or product improvements.
• Influence cross-functional stakeholders regarding policies, practices, and procedures.
• Experience with P&L or budget oversight is preferred.

Responsibilities

• Risk management & governance: Facilitate risk assessments and implement governance measures.
• Strategic collaboration: Collaborate across departments to align operations and objectives.
• Policy development: Develop policies and procedures for operational excellence.
• Network evolution: Oversee development of the production operations network and guide its evolution.
• Reporting & insights: Create reports to evaluate efficiency, risks, and opportunities; identify automation opportunities.
• Team development: Establish skill development frameworks and lead a team toward collaboration and safety.
• Safety culture: Direct activities to foster a collaborative safety culture.

Skills

Leadership Experience

Operational & Tactical Focus

Domain Expertise

Process Improvement

Influence & Governance

Budget Accountability

Job description

Job Description

Position Overview

Title: Manager, Production Operations

Position Location: Columbus, Georgia, USA

Position Type: Full-Time, Regular

Position Summary

FIS is seeking a Manager, Production Operations to join our team in Columbus, Georgia. In this role, you will lead and empower a team of operations professionals while establishing operational excellence, managing risk, and driving continuous improvement across production operations.

Key Responsibilities

• Risk Management & Governance: Facilitate risk assessments to identify challenges in processing functions and implement governance measures aligned with industry standards and organizational policies.
• Strategic Collaboration & Alignment: Collaborate across departments to integrate operations and communicate directional objectives, establishing a unified approach among diverse teams.
• Policy & Procedure Development: Develop comprehensive policies and procedures to establish a robust framework for operational excellence within the production operations unit.
• Network & Department Evolution: Oversee the development of the production operations network, providing guidance to shape the department’s evolution and meet dynamic business needs.
• Reporting & Operational Insights: Develop reports and operational insights to evaluate efficiency, risks, and opportunities, actively identifying areas for automation, digitization, and efficiency gains.
• Team Development & Leadership: Establish continuous skill development frameworks, leads, and empowers a team of operations professionals to foster a culture of collaboration, innovation, safety, and continuous improvement.
• Safety Culture: Direct activities to foster a collaborative safety culture, emphasizing the importance of safety protocols and adherence.

Qualifications & Requirements

• Leadership Experience: Experience managing a large team or multiple smaller teams consisting of technical/professional colleagues and lower-level managers.
• Operational & Tactical Focus: Proven track record in developing and executing tactical and operational plans with a 1-2 year horizon, or managing high-impact projects/programs.
• Domain Expertise: Expert-level knowledge and skills within production operations or a related discipline, with a broad understanding of adjacent functional areas.
• Process Improvement: Demonstrated ability to implement moderate to significant process, system, or product improvements to enhance performance.
• Influence & Governance: Strong communication skills with the ability to influence cross-functional stakeholders regarding policies, practices, and procedures.
• Budget Accountability: Experience with P&L or budget oversight/management preferred.

What We Offer

At FIS, we offer competitive compensation, comprehensive benefits, and opportunities for continuous growth and career development.

Pay Transparency & Equal Opportunity

Salary & Pay Range

The base pay range for this position in Columbus, Georgia is $85,000 - $130,000 annually , depending on experience, qualifications, skills, and internal equity. In addition to base salary, eligible employees may participate in incentive compensation plans (e.g., annual bonus or sales incentives).

Equal Employment Opportunity

FIS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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