Sr, Manager, Process Improvement - DSD

Five Below; Philadelphia (Philadelphia County); On-site; USD 90,000 - 130,000; Full time

Job summary

Five Below is seeking an operations professional to own and maintain store-level SOPs for DSD receiving, vendor management and scanning compliance. You will partner with district leaders to support store execution and address field feedback, driving improvements through training and processes.

You will conduct store visits, validate vendor performance, and analyze scanning data to ensure compliance and resource readiness, traveling regularly to stores and vendor sites as required.

Qualifications

• 5-7 years of progressive experience in retail operations, direct-store-delivery, vendor management, process improvement, or related enterprise operations work.
• Proven ability to translate enterprise strategy into scalable store processes, operating standards, SOPs, training materials, and execution routines.
• Advanced analytical capability, KPI development, trend analysis, root-cause investigation, process-gap assessment, and turning operational data into actionable recommendations.
• Willingness to travel regularly to stores, field meetings, vendor locations, and other business sites.

Responsibilities

• Own the creation and maintenance of all store-level SOPs and training materials related to DSD receiving, vendor management, and scanning compliance.
• Partner with District Managers and Regional Directors to support store execution and act as the primary point of contact for field feedback and escalations, driving resolution through process or training improvements.
• In partnership with field leaders, conduct store visits and use data tools to validate vendor compliance with service requirements and confirm stores have the necessary resources and training to successfully execute DSD scanning protocols.
• Analyze store-level scanning data to ensure process integrity and identify systemic issues that lead to process exceptions like "manual overrides."
• Vendor field performance: validate vendor performance and communicate discrepancies between reported and actual store experiences to the DSD Director.

Skills

Retail operations

Vendor management

Process improvement

Change management

Analytical ability

Education

Bachelor’s degree in business, retail operations, supply chain, or related field

Tools

Microsoft Office

BI tools

AI productivity tools

Job description

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 27,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!RESPONSIBILITIESProcess Design & Documentation: Own the creation and maintenance of all store-level SOPs and training materials related to DSD receiving, vendor management, and scanning compliance.Field Enablement & Feedback: Partner with District Managers and Regional Directors to support store execution and act as the primary point of contact for field feedback and escalations, driving resolution through process or training improvements.Execution Validation: In partnership with field leaders, conduct store visits and use data tools to validate vendor compliance with service requirements (e.g., visit frequency, delivery standards) and confirm stores have the necessary resources and training to successfully execute DSD scanning protocols.Scanning Compliance & Quality: Analyze store-level scanning data to ensure process integrity and identify systemic issues (e.g., training needs or tool limitations) that lead to process exceptions like \"manual overrides.\"Vendor Field Performance: Use field feedback and vendor tracking tools to validate vendor performance; communicate discrepancies between \"reported\" vendor activity and \"actual\" store experiences to the DSD Director.Store Advocacy: Serve as the store advocate during system design or process changes, ensuring that any new DSD requirements do not create undue labor or operational complexity for store teams.QUALIFICATIONSBachelor’s degree in business, retail operations, supply chain, industrial engineering, or a related field; equivalent experience may be considered.5-7 years of progressive experience in retail operations, direct-store-delivery, vendor management, process improvement, or related enterprise operations work.Demonstrated success leading complex, multi-site initiatives that improve store execution, vendor performance, scanning compliance, productivity, service levels, or cost.Proven ability to translate enterprise strategy into scalable store processes, operating standards, SOPs, training materials, and execution routines.Deep understanding of DSD receiving, vendor service expectations, store operations, scanning and compliance processes, and the practical realities of field execution.Experience partnering with senior leaders, District Managers, Regional Directors, IT, Supply Chain, Merchandising, and external vendors to align priorities and drive results.Experience leading change-management, communications, training, and adoption plans across a distributed retail or field organization.Strong business and financial acumen, with the ability to connect process and vendor decisions to labor, sales, expense, compliance, service, and customer outcomes.Advanced analytical capability, including KPI development, trend analysis, root-cause investigation, process-gap assessment, and converting operational data into actionable recommendations.Proficiency in Microsoft Office, business intelligence and reporting tools, operational systems, and AI-enabled productivity tools, including the ability to use AI prompting responsibly to accelerate analysis, documentation, and communication.Willingness to travel regularly to stores, field meetings, vendor locations, and other business sites as required.Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcomeFive Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/newBE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as a Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers