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Sr. Manager, POS Systems: cloud-based POS tech ownership + menu dev/configuration

KORE1

United States

Remote

USD 130,000 - 170,000

Full time

Today

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Job summary

KORE1 is seeking a Sr. Manager for POS Systems to oversee the development and management of cloud-based POS technology across multiple restaurant locations. This role involves cross-functional collaboration to optimize operations through data management and menu innovation while leading a team remotely. Ideal candidates will possess strong experience in POS data management and significant leadership skills.

Benefits

Medical insurance

Vision insurance

401(k)

Disability insurance

Qualifications

7+ years experience in POS data management.
Experience leading migrations to cloud POS environments.
Past experience in restaurant menu development and management required.

Responsibilities

Lead development and optimization of POS systems.
Manage team based in PDT time zone.
Collaborate across teams to enhance POS capabilities.

Skills

Analytical skills

Problem-solving skills

Project management skills

Leadership abilities

Communication skills

Education

Bachelor's degree in Information Systems, Computer Science, Business, or related field

Tools

Cloud-based POS platforms

Sr. Manager, POS Systems: cloud-based POS tech ownership + menu dev/configuration

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This range is provided by KORE1. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$130,000.00/yr - $170,000.00/yr

Direct message the job poster from KORE1

Career Matchmaker / Talent Curator / Solving Staffing Challenges through Workforce Planning

THIS ROLE CAN BE DONE REMOTELY, BUT YOU WILL HAVE UP TO 20% TRAVEL THAT WILL BE HEAVIER ON THE FRONT END.

YOU WILL BE MANAGING A TEAM BASED IN PDT TIME ZONE & REPORTING TO A DIRECTOR IN EDT TIME ZONE. YOU MAY HAVE TO FLEX YOUR SCHEDULE AT TIMES TO COLLABORATE.

KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for a Sr. Manager, POS Systems: cloud-based POS tech ownership + menu dev/configuration

Responsible for leading the development, implementation, and optimization of Point-of-Sale (POS) systems across thousands of corporate / franchise restaurant locations (spanning 2 brands), ensuring the accuracy, accessibility, and performance of POS data to drive seamless business operations, analytics, and informed decision-making; and for playing a critical role in the execution of the brand's menu strategy, new restaurant growth, and enabling rapid implementation of menu tests to drive innovation and business success. This includes detailed menu development and configuration within the POS, pricing updates, promotional campaigns, and confirmation of menu accuracy across all POS touchpoints such as kiosks, mobile apps, digital drive-thru screens, and in-store digital menu boards.

KEY DUTIES/RESPONSIBILITIES:

Cross-Functional Collaboration – Partners with operations, marketing, digital, and catering teams to enhance POS capabilities, drive automation, and support business objectives through effective data management. Collaborates cross-functionally with IT, operations, finance, marketing, and external vendor partners to drive efficiency, innovation, and reliability of POS data management.
Product & Promotion Implementation – Leads the execution of new products, promotions, and pricing strategies, ensuring alignment with POS system capabilities across company and franchise locations. Responsible for confirming promotional accuracy, proper pricing setup, and ensuring offers are visible and functioning across all ordering channels.
Vendor & Technology Management – Oversees vendor partnerships, ensuring high performance, cost efficiency, and timely execution of POS-related initiatives, ongoing system changes, and software enhancements to meet business demands.
System Performance & Support – Leads troubleshooting efforts, system updates, and technical support initiatives while ensuring adherence to service level agreements (SLAs). Ensures data is properly flowing from POS systems to downstream back-office platforms such as reporting, inventory, and financial systems, and addresses integration or data transfer issues as needed.
New Restaurant Onboarding – Manages seamless POS data configuration and integration for new restaurant openings, including full menu build, pricing, and connectivity validation.
Menu Innovation – Executes rapid menu tests in collaboration with operations and marketing to drive product innovation.
Quality Assurance – Establishes and enforces rigorous data testing before deployment to maintain system reliability quality standards. Implements automated data validation to ensure scalable data accuracy and system stability.
POS Data & Documentation Management – Oversees the processing and documentation of POS data, including menu layouts, pricing, ingredients, recipes, and system procedures.
Technical Support & Development – Provides guidance to internal and external software developers, facilitates system testing, and recommends improvements to enhance functionality. Supports API-based integrations and explores forward-looking technologies such as AI-powered menu optimization or predictive upselling based on purchasing trends.
Process Optimization – Governs POS request intake and execution timelines while identifying opportunities for process and system enhancements based on industry trends.
Team Leadership – Provides mentorship and strategic direction to a team of data systems administrators.
Strategic & Operational Support – Performs additional duties as assigned to drive business and operational success.
Performs other related duties, tasks and responsibilities as required, assigned and directed.

Direct SUPERVISORY RESPONSIBILITY:

QUALIFICATIONS:

Education - Bachelor's degree in Information Systems, Computer Science, Business, or a related field.
Experience - 7+ years experience in POS data management, including deep working knowledge of scalable POS systems and 2-3 years supervisory experience working with organizations that have 1,000+ locations. Quick service a plus.
Experience with cloud-based POS platforms is required; experience with Qu POS is a strong plus.
Experience leading migrations from on-premise to cloud POS environments is highly desirable.
Past experience in restaurant menu development and management required.
Experience working in a multi-unit restaurant environment required.

Skills/Knowledge/Abilities

Expertise in cloud-based POS solutions and the tools associated with building and maintaining them.
Excellent analytical, problem-solving, and project management skills.
Ability to understand and implement data management from conception to implementation from POS to back office through internal systems supporting data analytics.
Experience working effectively and successfully cross-functionally to lead and influence internal teams to implement vision and timelines. Specific expertise and experience with menu, recipe and pricing implementations.
Understanding of POS integration with omnichannel digital interfaces including kiosks, mobile apps, digital drive-thru screens, and in-store digital displays.
Familiarity with API-based integrations and future-forward technologies such as AI-driven upselling or dynamic pricing models.Excellent leadership, communication, and stakeholder management abilities.
Proficient knowledge of personal computers and Microsoft Office, including PowerPoint, Word, and Excel.
Demonstrates integrity and ethical behavior.

Physical Requirements: Ability to speak/hear clearly in person and on the telephone. Ability to operate a personal computer. Requires extended periods of time working on a computer terminal. Requires the availability and willingness to provide system support and troubleshooting as needed for nights and/or weekends as business needs require.

REASONABLE ACCOMMODATION:

Company and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly. This description of duties is not intended to be all-inclusive or to limit management's discretion to assign other duties or responsibilities as necessary.

Compensation depends on experience but is typically $130-170K plus bonus

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Information Technology
Industries
Restaurants

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Disability insurance

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