Sr. Manager, Portfolio/Program Operations

Qcells North America

San Francisco (CA)

On-site

USD 150,000 - 205,000

Full time

2 days ago

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Job summary

Hanwha Q CELLS America Inc. in California seeks a Portfolio Management Lead for the CIO Office to own Jira/Confluence/BI tooling end-to-end. You will configure workflows, forms, and dashboards to automate intake, prioritization, and reporting while encoding governance rules into the system.

You will report to the Portfolio Management Lead or designated senior management. This is a systems-configuration role with no direct prioritization decisions, focused on execution and governance support

Qualifications

Bachelor’s or master’s degree in computer science, information systems, business, social science, engineering or related fields.
5+ years of experience administering Jira, Jira Service Management, and Confluence in an enterprise setting, including workflow, form, and permissions configuration.
Experience building reporting/BI views (e.g., Jira dashboards, Power BI, Tableau, or similar) from operational or project data.
Competency using AI tools to improve productivity, knowledge discovery, workflow automation, analysis, and user support, including practical experience with Atlassian Rovo or comparable enterprise AI capabilities.
Comfort working with structured data — spreadsheets, APIs, or scripting — to keep multiple systems in sync.
Strong process discipline and attention to detail; able to translate governance rules into system logic accurately.
Clear communicator able to train non-technical stakeholders on new tools.

Responsibilities

Connect current intake process into structured Jira/Confluence forms and maintain evolving fields.
Ensure intake tickets enforce governance fields before progression.
Attach and track Monthly Forum outcomes to Jira tickets.
Establish governance processes for configuration changes, testing, approvals, releases, and documentation.
Define enterprise standards while allowing justified local flexibility where needed.
Own configuration of Jira boards, workflows, and Confluence knowledge base structures.
Design scalable Jira/Jira Service Management/Confluence architectures for demand intake and reporting.
Maintain the sync layer between portal, Google Sheets, and hosting infrastructure; troubleshoot data issues.
Provide sprint/program operations support for cross-project scheduling and dependencies.
Configure company-managed Jira projects, work types, workflows, screens, and permissions.
Collaborate with Atlassian admins on shared configurations and security constraints.
Maintain architecture diagrams, field dictionaries, workflow docs, release notes, and data lineage.

Skills

Jira Admin

Confluence

BI Dashboards

Power BI

Tableau

Atlassian AI tools

Google Sheets

Data governance

Workflow design

Stakeholder training

Education

Bachelor's or Master's in CS/IS/Business

Tools

Jira

Confluence

Jira Service Management

BI tooling

Job description

POSITION DESCRIPTION

Build and operate the systems that make the CIO Office's demand governance model run in practice. This role owns the Jira / Confluence / BI tooling layer end to end — configuring workflows, forms, and dashboards so that intake, prioritization decisions, and status reporting are automated and traceable, rather than manually reassembled each week. This is an execution and systems-configuration role: the Portfolio Management Lead sets the governance rules and prioritization decisions; this role encodes them into the tooling and keeps the data flowing without decision authority over what gets prioritized.

This position reports to Portfolio Management Lead and or other senior management personnel that the President of the Company may designate.

Responsibilities

Demand Intake System

Connect the current intake process (portal and or form) into a structured Jira Service Management (or equivalent) form, in Confluence, and maintain it as intake fields evolve
Ensure every intake ticket enforces required governance fields (e.g., product ID linkage, no-orphan rule) before it can progress
Attach and track Monthly Forum outcomes (Approved / Deferred / Rejected) directly to the corresponding Jira ticket
Establish a practical product-governance process for configuration changes, testing, approvals, releases, exceptions, documentation, and ongoing support.
Partner with senior leaders and functional owners to define minimum enterprise standards while allowing justified local flexibility where business, technical, security, or regulatory needs require it

Workflow & Tooling Ownership

Own configuration of Jira boards, workflow states, and Confluence knowledge base structure supporting the 8-stage demand workflow
Design scalable Jira, Jira Service Management, and Confluence architectures that support demand intake, business-as-usual work, programs, projects, products, platforms, delivery execution, operations, governance, and reporting.
Administer the ID governance scheme as system-enforced fields, not manual entry
Maintain the sync layer between the portal, Google Sheets backend, and hosting infrastructure; troubleshoot data integrity issues
Act as sprint / program operations support for cross-project scheduling dependencies (e.g., correlated HW-system product schedules)
Configure company-managed Jira projects, work types, workflows, screens, custom fields, field configurations, statuses, resolutions, roles, permissions, notifications, issue security, components, versions, and related schemes within delegated authority.
Partner with Atlassian administrators on shared configurations, licensing, security, integration constraints, technical risks, and protected site-level changes; own approved functional design and implementation.
Maintain architecture diagrams, field dictionaries, workflow documentation, configuration records, release notes, data lineage, and support documentation.

Process Design & Data Governance

Design and continuously improve end-to-end work-management processes, including request submission, triage, qualification, prioritization, project initiation, planning, execution, status reporting, risk and dependency management, decision tracking, change control, closure, and post-launch follow-up.
Establish common definitions, naming conventions, record relationships, ownership standards, required data, update expectations, and reporting rules across teams.
Define and maintain data-quality controls, validation rules, reporting-confidence indicators, source-system relationships, audit trails, and exception-management practices.

Reporting Automation

Build and maintain BI dashboards / report views that generate Weekly and Monthly reports as filtered slices of a single master dataset, per audience (Executive / Portfolio-Roadmap / Risk-Dependency)
Ensure the two monthly report formats (PPTX and Word) stay aligned because they draw from the same underlying data, not parallel manual builds

Governance Support

Partner with the Portfolio Management Lead to translate new or changed governance rules into system changes
Train BAs, PMs, and BU stakeholders on using the intake and tracking tools correctly
Flag data quality or process breakdowns (e.g., missing product links, stale tickets) back to the Portfolio Management Lead

Required Qualifications

Bachelor’s or master’s degree in computer science, information systems, business, social science, engineering or related fields.
5+ years of experience administering Jira, Jira Service Management, and Confluence in an enterprise setting, including workflow, form, and permissions configuration
Experience building reporting/BI views (e.g., Jira dashboards, Power BI, Tableau, or similar) from operational or project data project data
Competency using AI tools to improve productivity, knowledge discovery, workflow automation, analysis, and user support, including practical experience with Atlassian Rovo or comparable enterprise AI capabilities.
Comfort working with structured data — spreadsheets, APIs, or scripting — to keep multiple systems in sync
Strong process discipline and attention to detail; able to translate governance rules into system logic accurately
Clear communicator able to train non-technical stakeholders on new tools

Preferred Qualifications

Scrum Master or Product Operations experience
Prior experience standing up a demand intake or PMO tool from a manual/email-based process
Familiarity with enterprise IT portfolio structures (projects vs. programs vs. products)
Experience with Google Sheets/Apps Script or similar low-code sync layers
Exposure to multi-entity, matrixed organizations

Compensation

Zone 1 (Bay Area, NYC): $164,400 – $205,400
Zone 2 (CA, NJ, NY): $150,700 – $188,300
Zone 3 (All others): $137,000 – $171,200

The applicable salary range is based on the employee’s primary work location. Individual compensation will be determined based on qualifications, relevant experience, education, skills, internal equity, and other business-related factors.

Hanwha Q CELLS America Inc. (“HQCA”) is a Qcells company, one of the world’s largest manufacturers and providers of solar photovoltaic (PV) products and solutions. Headquartered in Irvine, California, HQCA has been rapidly expanding its business in North America through the expansion of products and solutions, including distributed energy solutions, direct-to-homeowner solar sales and financing, and EPC services. We provide an opportunity to be part of an exciting and growing world-class global business in an interesting and expanding industry of the future.

Physical, Mental & Environmental Demands

Mobility

Standing

20% of time

Sitting

70% of time

Walking

10% of time

Strength

Pulling

up to 10 Pounds

Pushing

up to 10 Pounds

Carrying

up to 10 Pounds

Lifting

up to 10 Pounds

Dexterity(F = Frequently, O = Occasionally, N = Never)

Typing

Handling

Reaching

Agility(F = Frequently, O = Occasionally, N = Never)

Turning

Twisting

Bending

Crouching

Balancing

Climbing

Crawling

Kneeling

The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job’s minimum qualifications.