Sr. Manager, Patient Access Liaison – South California

Viridian Therapeutics; South Gate (CA); Hybrid; USD 190,000 - 220,000; Full time

Benefits offered by this job

Stock options

Medical/dental/vision coverage

Fertility & mental health programs

Disability coverage

Life & AD&D

401(k) match

Employee stock purchase plan

Paid time off & holidays

Wellness programs

Job summary

Viridian Therapeutics, Inc. is seeking a Patient Access Liaison (PAL) to support patients, caregivers and providers with education, access coordination and insurance navigation.

The role is fully remote, covering Southern California regions, with travel for meetings as needed. You will work within the Patient Services team to minimize access barriers and ensure compliant, high-quality support during product launches.

Qualifications

• 5+ years of biotech/pharmaceutical experience, preferably in Patient Services.
• Proven success as a field-based team member (e.g., FRM, PAL, Market Access).
• Strong understanding of payer dynamics, specialty pharmacy, HUB models.
• Experience with rare diseases or specialty therapeutics is a plus.
• Strong business acumen, communication and analytical skills.
• Proven written and verbal communication skills and proactive improvement mindset.
• Independent worker with attention to detail and ability to multitask.
• Willingness to travel up to 50%.

Responsibilities

• Serve as the primary point of contact for patients and caregivers for education and questions on access and administration.
• Coordinate treatment with physicians, infusion centers, pharmacies and payers and document details in CRM.
• Develop and maintain relationships with patients and care teams with a tailored communication plan.
• Educate patients and healthcare professionals on insurance coverage and therapy access.
• Provide information on affordability resources as needed.
• Collaborate across a matrix organization to align priorities and resolve issues.
• Monitor KPIs within the assigned region to ensure optimal performance.
• Execute training of ViridianCares with internal and external employees when appropriate.
• Foster a culture of compliance, collaboration, patient-centricity, and accountability.

Skills

Biotech/pharma experience

Patient Services experience

Payer dynamics knowledge

Communication skills

Field-based work experience

Travel readiness

Tools

Microsoft Office Suite

Job description

• Base Pay $190,000.00 - $220,000.00 / Year
• Job Category Commercial
• Employee Type FT Exempt

At Viridian, we are focused on developing best-in-class medicines for people living with autoimmune and rare diseases. Leveraging our team’s expertise in antibody discovery and engineering, we have created a robust pipeline of differentiated investigational therapeutic candidates for well-validated targets.

Reporting to the Director of Patient Access Liaisons, the Patient Access Liaison (PAL) provides logistical and non-medical education to patients, caregivers, physicians, nurses, office, and infusion center staff. The PAL is a member of Viridian’s Patient Services team and is responsible for executing strategies that enhance patient access to Viridian therapies by minimizing access barriers and ensuring a consistent, compliant, and high-quality support experience for patients. This role will be an integral part of product launch plans.

The PAL role is fully remote and covers the following areas: Southern California. Travel for meetings and customer engagements may be required at the discretion of management.

Responsibilities (including but not limited to):

• Serve as the primary point of contact for patients and caregivers for supplemental education and questions related to medication access and administration of Viridian therapies
• Coordinate treatment with physicians, infusions centers, pharmacies and payers to prioritize the needs, experiences, and well-being of patients and document details in CRM
• Develop and maintain relationships with patients and caregivers by creating a communication plan tailored to the needs of the patient and their care team
• Educate patients, healthcare professionals and infusion center staff on insurance coverage and the process for obtaining therapy
• Provide information on affordability resources, as needed
• Collaborate effectively across a matrix organization to align priorities, share insights, communicate seamlessly and resolve issues
• Within the assigned region, monitor KPIs to ensure optimal performance
• Execute training of ViridianCares with internal and external employees where appropriate
• Foster a culture of compliance, collaboration, patient-centricity, and accountability

Qualifications:

• 5+ years of experience in biotech/pharmaceuticals, preferably in Patient Services as a patient-facing contributor
• Proven success as a field-based team member (e.g., FRM, PAL, Market Access)
• Strong understanding of payer dynamics, specialty pharmacy, HUB models, and overcoming access challenges
• Expertise in rare disease or specialty therapeutics is a plus
• Strong business acumen, communication, and analytical skills
• Demonstrated strong written and verbal communication skills
• Proven mindset of proactive continuous improvement
• Efficient independent worker with ability to focus and drive for results
• Strong attention to detail
• Ability to work in a fast-paced environment and to handle multiple tasks
• Strong commitment to ethical standards
• Proficient with Microsoft Office suite (i.e., Word, PowerPoint, Excel, Outlook, SharePoint, etc.)
• Ability to travel up to 50%
• The salary range for this position is commensurate with experience

Viridian offers a comprehensive benefits package including:

• Competitive pay and stock options for all employees
• Competitive medical, dental, and vision coverage
• Fertility and mental health programs
• Short- and long-term disability coverage
• Life, Travel and AD&D
• 401(k) Company Match with immediate company vest
• Employee Stock Purchase plan
• Generous vacation plan and paid company holiday shutdowns
• Various mental, financial, and proactive physical health programs covered by Viridian

Viridian Therapeutics, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination, harassment, or retaliation of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by Federal, State, and Local laws. Viridian will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Viridian Therapeutics, Inc participates in E-Verify, the federal program for electronic verification of employment eligibility.