Sr. Manager Operations (Distribution)

Ingram Content Group; Fort Wayne (IN); On-site; USD 111,000 - 141,000; Full time

Benefits offered by this job

Medical/Prescription Drug plans

HSA

Vision

Dental

Health Care FSA

401K match

Life and AD&D

Employee Assistance programs

Job summary

Ingram Content Group seeks a Senior Manager Operations to lead daily distribution/production site activities in Fort Wayne, IN. You will drive lean processes, manage KPIs, mentor managers, and ensure high service levels while controlling costs and staffing.

This role collaborates with HR, Maintenance, Safety, IT, and other leaders to secure resources, plan labor, and optimize performance for the site and network.

Qualifications

• College degree or HS diploma with related year-for-year experience.
• 6 years’ experience in a high-volume distribution center or production facility.
• 5 years’ experience supervising 25+ employees.

Responsibilities

• Oversees daily operations of the assigned site/area within Production or Distribution.
• Implement lean production and distribution systems to ensure on-time product delivery.
• Set goals for Managers and Area Managers, measure performance, and provide feedback.
• Mentor leaders and staff; ensure cross-training on systems and procedures.
• Lead continuous process improvement using Lean and Six Sigma tools.
• Plan labor, budgets, and peak-season resources in advance.

Skills

Operations management

Leadership

Lean Six Sigma

Education

College degree or HS diploma with related experience

Job description

Ingram Content Group (ICG) is hiring a Senior Manager Operations to support our Distribution team in Fort Wayne, IN. This person Manages the daily operations of an assigned site or area at a manufacturing site, or an assigned area within a Distribution Center — including the day-to-day relationship with print production partners and/or the DC Head. Partners with the Director, Operations in hiring, safety and security, maintenance and repairs, non-product purchasing, and strategic planning to ensure customer service levels and commitments are achieved, while maintaining a zero-error environment.

Want to join a key team that helps the world read?

The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways. If you want to be part of a customer-centric team that strives for excellence, collaboration, innovation, we can’t wait to meet you!

Schedule

• Primarily Day Shift with flexibility for evenings and weekends.

What You'll Need:

• College degree OR HS diploma or GED with directly related year-for-year experience
• 6 years’ experience in a high-volume distribution center OR production/manufacturing facility with a clear track record of success
• 5 years’ experience supervising at least 25 or more employees

What You’ll Do:

• Achieves and maintains full working knowledge of all aspects of the assigned operation (e.g., high-speed digital printers, laminators, binders, and trimmers within Production, or the systems and processes of an assigned Distribution Center area).
• Implements a fast-paced, lean production/distribution system; drives the manufacture and/or delivery of products and orders on time.
• Oversees KPIs, goals, and objectives for the management team; sets clear goals and expectations for Managers and Area Managers, measures performance, provides feedback, and holds leaders accountable.
• Builds a passionate team with a positive, inclusive, results-oriented culture; mentors and develops leaders and staff; manages staff selection and development, ensuring associates are fully trained and cross-trained on systems and procedures.
• Develops, manages, and leads continuous process improvement strategies and initiatives; leverages Lean, Six Sigma, and Performance Improvement tools to enhance productivity.
• Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects with total building and/or network-wide impact.
• Provides strategic-level/long-term planning (3, 6, and 12 months out), including labor planning, rate forecasting, and peak season planning.
• Works closely with support functions (HR, Maintenance/Engineering, Safety, IT, and other leaders) to build and secure support and resources for projects and initiatives.
• Communicates departmental goals and objectives to attain company goals; reviews associate performance against goals and objectives, measuring and reporting outcomes to management.
• Ensures customer service levels exceed requirements and standards; works with management to improve cost-per-unit (CPU)/cost-per-line (CPL) while providing outstanding customer service.
• Collaborates with Senior Management in the planning, development, and launch of processes and strategies for the site; reviews competitive information and visits other companies to bring in new ideas on operations.
• Oversees the supervision of the operations area, ensuring the timely and accurate movement of materials into and out of the facility.
• Monitors and executes company policies and procedures for HR-related issues, including associate attendance, timekeeping, and performance reviews.
• Interviews applicants, makes hiring recommendations, oversees training, and recommends disciplinary measures as needed.
• Works with the site/DC Head and Supervisors/Managers to resolve departmental problems and issues.
• Controls and manages budget costs for all assigned departments/areas

Essential Physical Demands

• Ability to walk and stand as needed
• Ability to grip/grasp as needed
• Ability to lift/carry in full range of motion up to 60lbs as needed
• Ability to push/pull in a warehouse environment up to 70lbs force to push as needed
• Ability to bend, squat/kneel, twist/turn, climb, crawl, reach above shoulder, and type/keyboard frequently
• Ability to work a flexible which could include nights and weekends
• Ability to travel as needed
• Exposure to wide range of temperatures

Hiring Salary Range:$110,981-$141,123k.This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

Additional Information

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Casual Dress Code

The world is reading,and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.