Sr Manager, Operations - AMZ8004.12

Amazon; Alabama; On-site; USD 135,000 - 183,000; Full time

Job summary

Amazon.com Services LLC in Theodore, AL is seeking a Sr Manager, Operations to lead inbound or outbound fulfillment operations, own the operational budget, drive safety, quality and performance, and build strong employee relations within the fulfillment center.

You will develop strategic plans for 3, 6 and 12 months, lead a team of operations and area managers, apply lean methodologies to raise efficiency, and partner with HR, finance, safety and IT to secure resources for projects that improve

Qualifications

• Master's degree (or foreign equivalent) in Business Administration, Industrial Engineering, Operations Engineering, Mechanical Engineering, Supply Chain or related discipline with 2 years of experience in management or engineering roles.
• Bachelor's degree with 5 years of post-baccalaureate experience in management or engineering roles.

Responsibilities

• Deliver the operational budget for the functional area including safety, productivity, financial and labor planning and operational goals for outbound or inbound operations.
• Provide strategic long-term planning (3, 6, 12 months) including labor planning, rate forecasting and peak season planning.
• Manage and lead a team of operations and area managers, coach and mentor the team to meet performance objectives and build leadership bench strength.
• Use lean process improvement methodologies and performance metrics to increase efficiency.
• Drive quality initiatives, process change initiatives and lean initiatives to meet and exceed business plan.
• Ensure overall safety, quality, performance and customer experience of inbound or outbound operations.
• Participate in staffing lifecycle including interviewing, hiring, performance management, promotions and terminations.
• Set requirements and expectations for operations; measure performance and hold managers accountable.
• Drive continuous improvement projects to optimize operations and productivity; work on strategic projects with building and network-wide impact.
• Network with leaders across the network to solicit process improvements and drive cost savings.
• Collaborate with HR, finance, facilities, safety and IT to secure resources for projects.

Skills

Leadership

Management

Strategic planning

Lean methodologies

Data analysis

Education

Master's degree in Business Administration, Industrial Engineering, Operations Engineering, Mechanical Engineering, Supply Chain or related discipline

Bachelor's degree in Business Administration, Industrial Engineering, Operations Engineering, Mechanical Engineering, Supply Chain or related discipline

Tools

Lean Six Sigma

Job description

Description

Employer: Amazon.com Services LLC

Position: Sr Manager, Operations

Location: Theodore, AL

Job Number: AMZ8004.12

Multiple Positions Available:

1. Deliver the operational budget for functional area, including safety, productivity, financial and labor planning, and operational goals for outbound, or inbound operations.

2. Responsible for providing strategic level/long-term planning (3, 6, and 12 months out) including labor planning, rate forecasting, and peak season planning.

3. Manage and lead a team of operations and area managers, coach and mentor the team to ensure performance objectives are met, and build positive employee relations and leadership bench strength within the fulfillment center.

4. Use lean process improvement methodologies and performance metrics to increase efficiency within processes.

5. Drive creation of quality initiatives, process change initiatives, and other lean initiatives to enable functional area and the fulfillment center to meet and exceed business plan.

6. Responsible for the overall safety, quality, performance and customer experience of either inbound or outbound operations.

7. Participate in the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations.

8. Set and clarify requirements and expectations for operations and area managers. Measure performance, provide feedback, and hold operations managers accountable for their performance and the performance of their departments.

9. Drive continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact. Effectively leverages the Operations and Area Managers to solicit ideas and understand problems and challenges in the building.

10. Networks with other leaders across the network to solicit and share process improvements and drive efficiencies and cost savings.

11. Work closely with support staff (hr, finance, facilities, safety, IT and other sr. operations managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

(40 hours / week, 8:00am-5:00pm, Salary Range $135000 - $182700)

Amazon.com is an Equal Opportunity – Affir…

Basic Qualifications

A Master's degree, or foreign equivalent, in Business Administration, Industrial Engineering, Operations Engineering, Mechanical Engineering, Supply Chain or related discipline and 2 years of experience in job offered or technical management, management consulting, or engineering related occupation. In the alternative, a Bachelor’s degree, or foreign equivalent, in Business Administration, Industrial Engineering, Operations Engineering, Mechanical Engineering, Supply Chain or related discipline and 5 progressively responsible post-baccalaureate years of experience in job offered or technical management, management consulting, or engineering related occupation.

Experience must include:

1. 2 years of management experience (salaried workforce or program management) in a global supply chain, manufacturing, production/procurement, distribution, logistics or related environment/operations.

2. 2 years of experience using lean process improvement, six sigma methodologies or related performance metrics/process improvements to increase efficiency within processes, forecasting, planning, optimization, and logistics.

3. 1 year of cross-functional coordination experience across different business units and experience conducting qualitative/quantitative data analysis to support business decision making and cross-functional initiatives.

Preferred Qualifications

All applicants must meet all the above listed requirements.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.