Sr Manager, Operations - AMZ8004.12

Amazon; Alabama; On-site; USD 135,000 - 183,000; Full time

Job summary

Amazon.com Services LLC in Theodore, AL is seeking a Senior Manager, Operations to deliver strategic operational budgeting, labor planning, and peak season forecasting for inbound or outbound operations.

The role leads a team of operations and area managers, drives lean initiatives and safety, quality, and customer experience, and partners with HR, finance, and IT to secure resources for strategic projects.

Qualifications

• Master's degree (or foreign equivalent) in Business Administration, Industrial Engineering, Operations Engineering, Mechanical Engineering, Supply Chain or related discipline and 2 years of relevant management/engineering experience.
• Bachelor's degree (or foreign equivalent) in same fields and 5 years of post-baccalaureate experience in relevant roles.
• 2 years of management experience in a global supply chain, manufacturing, distribution, or logistics environment.

Responsibilities

• Lead a team of operations and area managers; coach performance and build leadership bench strength.
• Oversee labor planning, rate forecasting, and peak season planning for outbound or inbound operations.
• Drive lean initiatives and quality improvements to meet business plans and optimize processes.
• Ensure safety, quality, performance and customer experience in inbound or outbound operations.
• Staffing lifecycle involvement including interviewing, hiring, and performance management.
• Collaborate with HR, finance, facilities, safety, IT and other senior managers for resources and project support.

Skills

Lean process improvement

Cross-functional coordination

People management

Forecasting & planning

Education

Master's degree in business administration

Bachelor's degree in business administration

Tools

Six Sigma

Job description

Deliver the operational budget for functional area, including safety, productivity, financial and labor planning, and operational goals for outbound, or inbound operations.

• Responsible for providing strategic level/long-term planning (3, 6, and 12 months out) including labor planning, rate forecasting, and peak season planning.
• Manage and lead a team of operations and area managers, coach and mentor the team to ensure performance objectives are met, and build positive employee relations and leadership bench strength within the fulfillment center.
• Use lean process improvement methodologies and performance metrics to increase efficiency within processes.
• Drive creation of quality initiatives, process change initiatives, and other lean initiatives to enable functional area and the fulfillment center to meet and exceed business plan.
• Responsible for the overall safety, quality, performance and customer experience of either inbound or outbound operations.
• Participate in the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations.
• Set and clarify requirements and expectations for operations and area managers. Measure performance, provide feedback, and hold operations managers accountable for their performance and the performance of their departments.
• Drive continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact. Effectively leverages the Operations and Area Managers to solicit ideas and understand problems and challenges in the building.
• Networks with other leaders across the network to solicit and share process improvements and drive efficiencies and cost savings.
• Work closely with support staff (hr, finance, facilities, safety, IT and other sr. operations managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

Employer: Amazon.com Services LLC

Position: Sr Manager, Operations

Location: Theodore, AL

Job Number: AMZ8004.12

(40 hours / week, 8:00am-5:00pm, Salary Range $135000 - $182700)

Amazon.com is an Equal Opportunity – Affi… (affirmative action statement).

Basic Qualifications

A Master's degree, or foreign equivalent, in Business Administration, Industrial Engineering, Operations Engineering, Mechanical Engineering, Supply Chain or related discipline and 2 years of experience in job offered or technical management, management consulting, or engineering related occupation. In the alternative, a Bachelor’s degree, or foreign equivalent, in Business Administration, Industrial Engineering, Operations Engineering, Mechanical Engineering, Supply Chain or related discipline and 5 progressively responsible post-baccalaureate years of experience in job offered or technical management, management consulting, or engineering related occupation.

Experience Must Include

• 2 years of management experience (salaried workforce or program management) in a global supply chain, manufacturing, production/procurement, distribution, logistics or related environment/operations.
• 2 years of experience using lean process improvement, six sigma methodologies or related performance metrics/process improvements to increase efficiency within processes, forecasting, planning, optimization, and logistics.
• 1 year of cross-functional coordination experience across different business units and experience conducting qualitative/quantitative data analysis to support business decision making and cross-functional initiatives.

Preferred Qualifications

All applicants must meet all the above listed requirements.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

- Amazon.com Services LLC - A57

Job ID: A10373957