Sr. Manager, Operational Excellence

Intellivo; Memphis (TN); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Time Off

Life Insurance

Disability Coverage

Employee Assistance Program

Health Savings Account

Job summary

Intellivo is seeking a Sr. Manager of Operational Excellence to simplify, optimize, and scale complex healthcare operations.

You will translate strategy into practical processes, oversee automation and workflow improvements, and guide a team responsible for driving and sustaining initiatives across departments. The role combines hands-on problem solving with team leadership, requiring deep experience in process design, performance measurement, and cross-functional collaboration to deliver

Qualifications

• 8+ years of experience in Operational Excellence, continuous improvement, process improvement, operations, or business transformation in health care billing or insurance.

Responsibilities

• Drive continuous improvement across processes, workflows, systems, and ways of working.
• Translate strategy into practical processes, workflows, requirements, and solutions.
• Identify opportunities to simplify work, improve scalability, and leverage technology and automation.
• Lead complex operational improvements from design through implementation and adoption.
• Map current and future-state processes and manage operational details to bring improvements to life.

Skills

Operational Excellence

Continuous Improvement

Process Improvement

Healthcare Billing

Insurance

Leadership

Cross-functional Collaboration

Strategic Thinking

Job description

Sr. Manager, Operational Excellence

About the Role

We’re looking for a Sr. Manager of Operational Excellence who is passionate about making complex operations simpler, smarter, and more scalable.

Reporting to the Senior Director of Operational Excellence, you’ll serve as a key partner in continuously improving how the business operates. You’ll help translate Operational Excellence strategy into better processes, workflows, technology, automation, and ways of working, and lead the people and resources responsible for bringing those improvements to life.

This is a player-coach role. You’ll personally dig into complex operational challenges, work through the details of future-state solutions, and lead improvements through implementation, while also directing and developing team members responsible for executing projects and initiatives.

The ideal candidate combines continuous improvement expertise, operational judgment, process design, technology fluency, people leadership, and hands-on execution.

What You’ll Do

• Drive continuous improvement across business processes, workflows, systems, and ways of working.
• Translate Operational Excellence strategy and future-state designs into practical processes, workflows, requirements, and solutions.
• Identify opportunities to simplify work, eliminate friction, improve scalability, and leverage technology and automation.
• Lead complex operational improvements from design through implementation, adoption, and refinement.
• Map current and future-state processes and work through the operational details required to bring improvements to life.
• Partner across Operations, Technology, Product, Finance, Legal, Client Services, and other functions to implement change.
• Lead and develop team members responsible for executing operational improvement initiatives, providing clear direction, priorities, coaching, and accountability.
• Coordinate requirements, workflow design, UAT, implementation readiness, training, and post-launch refinement.
• Remove obstacles and drive decisions when improvement initiatives cross teams or functions.

What We’re Looking For

• 8+ years of experience in Operational Excellence, continuous improvement, process improvement, operations, or business transformation in health care billing or insurance.
• Demonstrated success improving complex operational processes from current-state assessment through implementation and measurable results.
• Strong experience with process design, workflow improvement, root-cause analysis, and current-state/future-state mapping.
• Experience translating business needs into requirements and partnering with Technology on systems, workflow, or automation solutions.
• Demonstrated experience leading people or directing teams responsible for operational improvement, implementation, or transformation initiatives.
• Ability to operate as a player-coach, personally working through complex issues while effectively directing and developing others.
• Strong understanding of continuous-improvement methodologies and how to apply them in a practical operating environment.
• Ability to take strategic direction and independently work through the details required to turn it into action.
• Strong business judgment, critical thinking, communication, and cross-functional leadership skills.

Who is Intellivo?

As an industry market leader in subrogation,Intellivoempowers health plans and insurers to maximize financial outcomes byidentifyingand pursuing more reimbursement opportunities from alternative third-party liability (TPL) payers. Through innovative technology,Intellivoaccelerates the identification ofreimbursement opportunities whileeliminatingburdensome outreach to plan members. With a 26-year history of excellence,Intellivoproudlyrepresentsmore than 200 of the country's largest health plans.

Benefits that Support you Inside & Outside of Work

• Comprehensive medical, dental, and vision insurance
• 401(k) retirement savings plan with employer match
• Paid time off and paid holidays
• Company-paid life insurance and short-term and long-term disability coverage
• Employee Assistance Program with counseling, financial coaching, legal resources
• Health Savings Account with company contributions for eligible employees
• Wellness, healthcare advocacy, and pet benefits
• A high-performing, collaborative culture built on ownership, accountability, continuous improvement, and meaningful impact