Sr Manager Omnichannel Fraud

Academy Sports + Outdoors; Katy (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

Academy Sports + Outdoors is seeking a senior leader to direct fraud operations for our omnichannel business. You will guide a team of fraud analysts responsible for protecting digital transactions across order placement, payment, and fulfillment channels.

You will set strategy for fraud decisioning, authentication, risk assessment, and chargeback management while balancing loss prevention with a seamless customer experience.

Qualifications

• Bachelor's degree in a relevant field or equivalent related experience.
• 8+ years of people leadership experience in eCommerce, retail, fraud, accounting, or finance.
• Experience leading, coaching, and developing high-performing teams.
• Strong knowledge of eCommerce fraud, payment risk, authentication, chargebacks, and omnichannel fulfillment.
• Proven ability to analyze complex data and translate insights into business decisions.
• Understanding of financial measures and their impact on business performance.
• Strong problem-solving and interpersonal communication skills.
• Ability to influence cross-functional partners and drive results without direct authority.
• Strong organization, delegation, and change management skills in a fast-paced environment.
• A team-first attitude; willing to step in wherever needed.

Responsibilities

• Lead Academy’s omnichannel fraud operations and guide a team of analysts protecting digital transactions across order placement, payment, and fulfillment.
• Set strategy for fraud decisioning, authentication, risk assessment, and chargeback management while balancing loss prevention with customer experience.
• Collaborate with Loss Prevention, Customer Care, Store Operations, Logistics, Finance, Product, Engineering and external partners to build consistent fraud prevention practices and drive platform improvements.
• Identify opportunities for greater automation and efficiency using transaction data and behavioral insights.

Skills

Leadership

Fraud prevention

eCommerce fraud

Data analysis

Cross-functional partnership

Financial acumen

Communication

Problem solving

Change management

Team mentality

Education

Bachelor's degree

Job description

Who We Are

At Academy Sports + Outdoors our vision is to be the best sports + outdoors retailer in the country — but what truly sets us apart is our people. We’re a passionate, purpose-driven team that’s as committed to each other as we are to our customers.

We’ve spent over 80 years building a culture that puts people first. We believe in creating opportunities for growth, fostering meaningful connections, and supporting every Team Member’s journey. What fuels us? Our belief in the power of fun.

Here, you won’t just help customers gear up for their next adventure — you’ll launch one of your own. Whether you’re starting out or leveling up, Academy is a place where fun can’t lose!

What You Will Work On

You’ll lead Academy’s omnichannel fraud operations, guiding a team of fraud analysts responsible for protecting digital transactions across order placement, payment, and fulfillment channels. You’ll set the strategy for fraud decisioning, authentication, risk assessment, and chargeback management while balancing loss prevention with a seamless customer experience.

Using transaction data, behavioral insights, and emerging fraud trends, you’ll identify opportunities for greater automation and efficiency and advise on new business initiatives and platform changes to help protect Academy as its omnichannel business evolves.

Who You Will Work With

You’ll partner with Loss Prevention, Customer Care, Store Operations, Logistics, Finance, Product, Engineering, and other business teams to build consistent fraud prevention and verification practices. You’ll also work with payment partners, fraud technology providers, and other external teams to reduce financial risk and support secure customer transactions.

What You Bring

Bring your leadership, your ideas, and passion for sports and the outdoors.

• Bachelor’s degree in a relevant field or equivalent related experience
• At least 8 years of people leadership experience in eCommerce, retail, fraud, accounting, or finance
• Experience leading, coaching, and developing high-performing teams
• Strong knowledge of eCommerce fraud, payment risk, authentication, chargebacks, and omnichannel fulfillment
• Proven ability to analyze complex data and translate insights into business decisions
• Understanding of financial measures and their impact on business performance
• Strong problem-solving skills, including the ability to identify system and process issues
• Excellent written, verbal, and interpersonal communication skills
• Ability to influence cross-functional partners and drive results without direct authority
• Strong organization, delegation, and change management skills in a fast-paced environment
• A team-first attitude; while your core duties are your priority, you’re happy to step in wherever you’re needed

Work Style and Physical Requirements

• Regular in-office attendance is required
• Acceptable level of hearing and vision to perform job duties
• Ability to follow company work hours, policies, procedures, safety rules, and professional standards

Key Skills

Fraud Prevention, Omnichannel Operations, eCommerce Risk, Fraud Decisioning, Authentication, Chargeback Management, Payment Risk, Data Analysis, Financial Acumen, People Leadership, Cross-Functional Partnership, Process Improvement

Equal Employment Opportunity

Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.