Sr. Manager, New Homes Customer Operations

Qcells North America; San Francisco (CA); Hybrid; USD 130,000 - 160,000; Full time

Job summary

An innovative firm in the renewable energy sector is seeking a Senior Manager for New Homes Customer Operations. This pivotal role involves leading a team to enhance customer service for solar and battery systems, ensuring satisfaction and operational excellence. The ideal candidate will possess extensive experience in solar customer operations, strong leadership, and analytical skills. Join a rapidly expanding company that values creativity and efficiency, and make a significant impact in a high-growth environment. This is an exciting opportunity to shape the future of solar energy solutions.

Qualifications

• 8-10+ years of professional experience in solar customer service operations.
• 5+ years in leading large teams in New Homes sales operations.

Responsibilities

• Build and develop a high-performing solar customer service team.
• Develop SOPs and CRM systems to support new home customer service.
• Monitor team performance to improve cycle times.

Skills

Solar Customer Operations

Leadership Skills

Analytical Skills

Problem-Solving

Communication Skills

Education

Bachelor's Degree in Business or Related Field

Advanced Degree

Tools

CRM Systems

Job description

Sr. Manager, New Homes Customer Operations

Join to apply for the Sr. Manager, New Homes Customer Operations role at Qcells North America.

This range is provided by Qcells North America. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$130,000.00/yr - $160,000.00/yr

Description

POSITION DESCRIPTION: Q CELLS Home Energy Solutions seeks an experienced solar customer operations professional to lead a team, directing strategy and execution for the New Homes Customer Operations program. As the Senior Manager, you will oversee customer service in coordination with New Home Builders to support new homeowners with their solar and battery systems. Responsibilities include defining SOPs for customer support, ensuring communication and issue resolution excellence. This role involves building and scaling the solar customer service department to match business growth. The ideal candidate has experience in New Homes Solar Sales, strong analytical skills, excellent people skills, and leadership abilities. Experience in solar customer operations for new homes is required.

This position is based in Irvine, CA; San Francisco, CA; or Teaneck, NJ, with a flexible in-office schedule or remote work for exceptional cases.

Responsibilities

• Build and develop a high-performing solar customer service team passionate about resolving issues and ensuring homeowner satisfaction.
• Understand solar monitoring technology to provide quick solutions and seamless customer experience.
• Develop SOPs and CRM systems to support new home customer service.
• Prioritize customer satisfaction and retention, driving excellent metrics and market expansion.
• Identify and implement continuous improvements focusing on efficiency and development.
• Review operational processes for industry best practices.
• Monitor team performance to improve cycle times.
• Collaborate cross-functionally on new product rollouts to meet business objectives.

Required Qualifications

• Bachelor's degree in business, management, communications, marketing, or related field, with 8-10+ years of professional experience, including 5+ years in solar customer service operations and 3+ years in leading large teams in New Homes sales operations.
• Strong organizational, problem-solving, and analytical skills.
• Excellent leadership, team development, and influencing skills.
• Attention to detail and ability to recruit and lead quantitative talent.
• Excellent communication skills for internal and external presentations.
• Entrepreneurial mindset with ability to thrive in a high-growth environment.
• Process-driven with a focus on long-term solutions.
• Ability to translate business strategy into daily operations.

Preferred Qualifications

• Advanced degree.

Q CELLS is a leading manufacturer of solar PV products and solutions, headquartered in Irvine, CA. We are expanding rapidly in North America, offering opportunities in distributed energy, solar sales, financing, and EPC services. Join a global, innovative industry of the future.

Physical, Mental & Environmental Demands

Details on physical, mental, and environmental requirements are listed to ensure performance with or without reasonable accommodation.

Additional Details

Position is at the Director level, full-time, in the management and manufacturing sectors within renewable energy and semiconductor manufacturing industries.