Sr. Manager Marketing Technology

Ross Stores; Dublin (CA); Hybrid; USD 120,000 - 150,000; Full time

Job summary

Ross Stores is seeking a Senior Manager, IT - Marketing Technology to oversee a team and manage marketing technology projects. This role includes leading project managers, technical leads, and business analysts to deliver high-quality solutions.

The ideal candidate will have a bachelor's degree, extensive IT leadership experience, and a proven track record in marketing technology implementations.

This position is based in California and offers the opportunity to engage in both in-person and remote work.

Qualifications

• 10+ years of progressive IT leadership experience.
• 5+ years in Marketing Technology and Retail IT.
• Proven track record of complex, cross‑functional MarTech implementations.

Responsibilities

• Oversee a team of project managers, technical leads, and business analysts.
• Drive governance meetings for metrics and reporting.
• Manage vendor relationships and support RFPs.

Skills

IT leadership experience

Marketing Technology

Project Management

Vendor Management

Data Privacy

Collaboration

Education

Bachelor's degree

Master's degree (preferred)

Job description

General Purpose

The Senior Manager, IT - Marketing Technology is a senior-level role responsible for overseeing a team of project managers, technical leads, architect, business analysts, and providing leadership and direction. We are looking for an experienced Senior Manager for Marketing Technology systems to lead the delivery and management of our Marketing IT projects. This leader will be responsible for managing a cross‑functional technology delivery team to plan, develop, implement and support Marketing Technology solutions. The Senior Manager will partner with other IT partners, Marketing, and Customer Experience business teams, while managing vendor/ SI relationships to ensure solution quality and delivery of value to the business.

Essential Functions

• Manage the Marketing IT delivery team (ex - Project Manager, Technical Lead, Business Analyst, and additional supporting resources).
• Engage with business users and help identify and finalize functional and non‑functional requirements.
• Manage program budgets, forecasts, and reporting; deliver marketing‑focused projects on time, with high quality and within budget.
• Drive governance meetings to provide appropriate metrics and reporting for program execution.
• Manage vendor relationships; support RFPs, contract negotiations, and ongoing vendor performance reviews.
• Lead delivery of solution design and maintain a focus on quality, compliance, and customer privacy.
• Manage projects throughout the entire systems development lifecycle ensuring that requirements are accurately defined; systems are designed, coded and tested that meet the defined requirements; and that teams execute efficiently.
• Ensure compliance with security, privacy, and regulatory requirements.
• Support evaluation of emerging technologies such as AI/GenAI for marketing and drive pilots and adoption.
• Supervise and mentor direct reports and administer goals and reviews.

Competencies

• Building Effective Teams
• Developing Talent
• Collaboration
• Leading by Example
• Communicates Effectively
• Ensures Accountability and Execution
• Manages Conflict
• Business Acumen
• Plans, Aligns and Prioritizes
• Organizational Agility
• Financial Management
• Dealing with Ambiguity
• Problem Solving

Qualifications and Special Skills Required

• Bachelor's degree or equivalent experience. Master's degree is a plus.
• 10+ years of progressive IT leadership experience, with at least 5+ years in Marketing Technology and Retail IT.
• Proven track record of implementing complex, cross‑functional MarTech implementations.
• Knowledge of data privacy, security, and compliance practices.
• Demonstrated people leadership skills and experience; experience of managing a team with up to 5 direct reports.
• Experience working in Retail is preferred.
• Demonstrated success in vendor/SI management and large‑scale program delivery.
• Ability to build and maintain strong cross‑functional partnerships at all levels of the organization.
• Demonstrated ability to communicate technical information in a condensed manner to various stakeholders verbally and in writing.
• Ability to perform under pressure and manage multiple priorities with competing demands for resources.
• Adaptability and agility to manage rapid change in business needs, processes, or technologies.
• People management skills including talent development, coaching, mentoring, and team motivation.
• Experience leading geographically distributed teams.
• Certifications (preferred but not required) – PMP, SAFe/Agile Program Mgmt, Marketing platforms, Privacy, etc.

Physical Requirements/ADA

Job requires ability to work in an office environment, primarily on a computer. Requires sitting, standing, walking, hearing, talking on the telephone, attending in‑person meetings, typing, and working with paper/files, etc. Consistent timeliness and regular attendance. Vision requirements: Ability to see information in print and/or electronically. This role requires regular in‑office presence, including to engage in in‑person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in‑office and remote work.

Supervisory Responsibilities

• Manager
• Solution Architect
• Technical Lead
• Business Analyst

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.