Sr. Manager, Marketing Strategy (Senior Living Experience)

Medium; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

A leading digital agency is seeking a Sr. Manager, Marketing Strategy to work with client executives. This role involves defining and developing strategies to meet customer needs and goals, ensuring client satisfaction, and building trust with senior-level clients. The ideal candidate will have strong communication skills and a dedication to delivering an exceptional customer experience.

Qualifications

• Strong client communication skills.
• Experience in developing strategic plans.
• Ability to build relationships with senior-level clients.

Responsibilities

• Define goals and develop strategies with client executives.
• Translate customer goals into strategic plans.
• Monitor performance and client health.

Job description

SmartBug Media is the full-service digital agency of choice for organizations looking to create resilient growth across the entire customer lifecycle, with a strong focus on the HubSpot ecosystem. From marketing to sales, revenue operations to customer success, and e-commerce to integration, SmartBug combines sound strategies and technology with top talent to help clients set the course for continued success. Recognized globally, we've made the Inc. 5000 list seven times, the Adweek 100 four years running, and won numerous Comparably awards for our culture and leadership. We're not just HubSpot's highest-rated partner worldwide but also a two-time HubSpot North American Partner of the Year and proud Elite Partner. SmartBug is also a proud Google Premier Partner.

Job Summary:

The Sr . Manager, Marketing Strategy will work with client executives to define goals and develop strategies that will achieve them. You are responsible for translating customer goals and needs into strategic plans that span the customer lifecycle. You will hand these plans to your specialty strategist team for further planning and implementation while closely monitoring performance and client health. You are the face of SmartBug and the first impression of the company to our customers, you should be adept at building relationships and trust with senior-level clients.

To succeed in this role, you must be an engaged professional with unwavering requirements for providing an incredible customer experience, including strong client communication and impactful client results.

As an Sr . Manager, Marketing Strategy, you will be measured on delivering the following:

Client satisfaction (results, retention, awards, reviews, referenceable clients)

Customer growth and profitability

Client effective billing rates (EBRs)

Out-of-scope revenue attainment

Setting and achieving SMART client goals

Timely strategy delivery

Individual utilization rates that meet company goals