Sr. Manager, Maintenance Svc Delivery - Central Region

Davita Inc.; North Carolina; On-site; USD 90,000 - 130,000; Full time

Job summary

A leading company in the service delivery sector seeks a Sr. Manager to oversee maintenance services. This role involves managing teams across various regions, fostering client relationships, and ensuring service delivery performance. Candidates must possess strong leadership and interpersonal skills, as well as significant experience in service management.

Qualifications

• 8+ years of progressive experience in a related field.
• Experience managing multiple clients and personnel.
• Demonstrated success in service assurance and contract management.

Responsibilities

• Manage multiple Service Delivery Managers and oversee operations.
• Establish relationships with client accounts and drive service delivery.
• Coordinate resource planning and allocation for new products and services.

Skills

Leadership

Crisis Management

Interpersonal Skills

Relationship-Building

Service Delivery Results

Organizational Capabilities

Education

Bachelor's Degree

Job description

This Sr. Manager, Maintenance Service Delivery "Central" role owns the maintenance service business and will manage multiple Service Delivery Managers who oversee 25 - 30 Service Technicians in different geographical areas of the country.

The Sr. Manager of Maintenance Service Delivery will establish and grow trusted advisor relationships with all client accounts, leveraging the world-class Toshiba Team to drive our combined Hardware, Software, and Services business forward. The Sr. Manager will also work closely with all other TGCS teams (Client team, Maintenance team, Sales team) engaged on the account. As new Products and Services are introduced into the account, the Sr. Manager will participate in resource planning and allocation to meet the obligations resulting from the new Product and/or Service.

Areas of Expertise & Special Skills

• Bachelor's degree with 8+ years of progressive experience and demonstrated success/knowledge, or equivalent experience.
• 6+ years managing and developing first-line managers and employees.
• Strong leadership and crisis management skills.
• Five or more years of experience managing multiple clients, personnel, and profit and loss (P&L).
• Experience with service assurance, service delivery, finance/billing, and contract management.
• Ability to understand high-level technology concepts and communicate to non-IT managers and senior managers.
• Strong interpersonal and relationship-building skills.
• Skilled in driving new business opportunities.
• Ability to deliver service delivery results to meet SLA objectives while maintaining a profit.
• Skilled in people management, organizational capabilities, and building successful teams.

Job requires a significant amount of travel; incumbents must be able to travel.

Preferred Candidate Location:

Central US

Supported Regions:

Candidates need to be located within any of the Central Region Markets: North Dakota, South Dakota, Nebraska, Kansas, Oklahoma, Minnesota, Iowa, Missouri, Arkansas, Louisiana, Wisconsin, Illinois, Mississippi, Michigan, Indiana, Kentucky, Tennessee, Alabama, Ohio, and West Virginia.

EEO:

Toshiba is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression, sexual orientation, or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email [e-mail] to request an accommodation.

Diversity, Equity & Inclusion:

We at Toshiba Global Commerce Solutions believe that our people are key to our success. We're committed to Diversity, Equity, and Inclusion for all our employees, as highlighted by our 5 Core Principles: Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement, and Culture of Transparency. We're passionate about our customers, the retail industry, and becoming a more responsible company as we help create a brighter future.