Sr Manager LMR Repair Operations, Lanham

Motorola Solutions; Lanham (MD); On-site; USD 101,000 - 145,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions in Lanham, Maryland seeks a Senior Manager, Product Repair Center to oversee LMR repair and service operations for the Federal Government sector. You will manage an operating budget, direct a team of ~40, and drive KPIs like OTD, backlog, and TAT to improve reliability and throughput.

Responsibilities include capacity planning, continuous improvement, customer escalation handling, and maintaining ISO certifications while coordinating with cross-functional teams to deliver

Qualifications

• Bachelor's degree in engineering, operations management, business, or related field.
• 5+ years of leadership experience in reverse logistics and repair center operations; including leading managers and supervisors.
• Must be a U.S. Citizen.
• Experience in ERP and repair-tracking systems (SAP, Oracle, Salesforce)

Responsibilities

• Lead a team of ~40 technical and supporting resources.
• Manage all KPIs for the Lanham LMR Repair organization (OTD, Backlog, Delinquent Backlog, TAT, Bounce Rate).
• Manage staffing levels and repair capacity to meet demand and service levels.
• Drive continuous improvement to maximize efficiency and equipment utilization.
• Respond to customer escalations and maintain ISO certifications.
• Oversee supply chain and materials, including inventory levels for repair parts.
• Ensure equipment is maintained to prevent downtime and disruptions.
• Collaborate with facilities on building maintenance and operations.

Skills

Leadership

Reverse logistics

Repair center operations

Budget management

Cross-functional collaboration

Education

Bachelor's degree in engineering, operations management, business, or related field

Tools

ERP systems (SAP)

Oracle

Salesforce

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Motorola Solutions’ Federal Technical Center (FTC) in Lanham is dedicated to serving U.S. Federal Government customer. This repair center services two-way portable and mobile radios for all federal customers and is the only repair facility for the Apex Next product.

Job Description

The Senior Manager, Product Repair Center is responsible for the strategic and operational oversight of Land Mobile Radio (LMR) repair and service activities in the Lanham, Maryland repair depot; supporting the Federal Government sector of our customer base. This role involves managing an operating budget, managing a Motorola repair facility, directing a diverse team of technical and supporting resources, and ensuring the achievement of critical repair performance indicators (KPIs), and driving the evolution of the Lanham repair facility. The manager serves as a key escalation point for complex customer issues, policy clarification, and capacity planning.

Organizational Scope

• Customers Supported: Over 500 customer accounts.


• Annual Volume: Approximately 22K repairs annually.


• Direct management of ~40 labor staff, including 3 managers and 1 individual contributor; includes Motorola employees and contractors.

Responsibilities

• Lead a team of ~40 technical and supporting resources


• Manage all key performance indicators (KPIs) for the Lanham LMR Repair organization, including On Time Delivery (OTD), Backlog, Delinquent Backlog, Turn Around Time (TAT), and Bounce Rate.


• Manage staffing levels and repair capacity to ensure customer demand and service levels are met


• Drive continuous improvement within the repair depot to maximize efficiency and technical equipment utilization


• Respond to customer escalations


• Maintain and manage CSA and ISO certifications


• Oversee supply chain and materials, including managing inventory levels for repair parts and coordinating orders to maintain operational continuity.


• Ensure that technical equipment is maintained properly to prevent downtime and disruptions in the repair processes


• Work with facilities to maintain the building

Project and Transition Management

• Lead New Product Introduction projects and associated business initiatives for the Lanham repair depot


• Direct and collaborate with cross-functional teams on the technical exchange, alignment on qualification criteria for repair processes, and the commissioning/decommissioning of testing equipment.

Financial Management

• Manage the repair facility to an operating budget


• Drive annual CapEx budget planning and prioritization

Additional Qualified Skills

• Proven financial ownership of an operating budget, with a track record of meeting cost, productivity, and margin targets


• Demonstrated success managing complex operations across multiple shifts, sites, or product lines


• Experience in ERP and repair-tracking systems (SAP, Oracle, Salesforce)


• Knowledge of ISO Certifications

Salary Range

Target Base Salary Range: $101,100 - $145,000. Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• Bachelor's degree in engineering, operations management, business, or a related field.


• 5+ years of leadership experience in reverse logistics and repair center operations; including leading managers and supervisors.


• Must be a U.S Citizen.

Travel Requirements

• Under 10%


• Relocation Provided None

Position Type

• Experienced


• Referral Payment Plan Yes

U.S. Benefits

• Incentive Bonus Plans


• Medical, Dental, Vision benefits


• 401K with Company Match


• 10 Paid Holidays


• Generous Paid Time Off Packages


• Employee Stock Purchase Plan


• Paid Parental & Family Leave

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

Additional Information

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

Learn more at www.motorolasolutions.com.