Sr Manager Knowledge Management

Boeing Employees Credit Union; Arizona; Remote; USD 114,000 - 213,000; Full time

Job summary

A financial institution is seeking a Senior Manager of Knowledge Management to shape and implement their strategy. This role will oversee the Knowledge Management department, ensuring alignment with organizational goals while enhancing product and service delivery. Ideal candidates will have substantial experience in knowledge management and strong leadership skills. This position offers significant opportunities for professional growth and collaboration in a dynamic environment.

Benefits

Medical, dental, and vision insurance

Flexible spending accounts

401k plan and retirement plan

Paid Time Off (PTO)

Qualifications

• 5-7 years of experience in knowledge management at an enterprise level.
• 3-5 years of management experience.
• Experience in corporate communications.

Responsibilities

• Develop and maintain information as a strategic asset.
• Partner with leadership to align strategies.
• Capture and create useful information for the organization.
• Manage online knowledge bases for accuracy.
• Provide coaching and mentoring to team members.
• Ensure timely services through effective performance monitoring.

Skills

Analytical skills

Leadership skills

Negotiation skills

Communication skills

Education

Bachelor’s degree in business, technology, or communications

Job description

Overview

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets says that success comes from focusing on people, not profits? Our “people helping people” philosophy guides us since 1935, driving commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference. As we transform with new business and technology initiatives, there’s never been a better time to be part of BECU.

Pay and Benefits

PAY RANGE

The target pay range for this position is $147,100.00-$179,700.00 annually. The full pay range is $114,400.00-$212,400.00 annually. Compensation decisions consider relevant job-related skills, experience, and education or training. If an offer is made, individual qualifications are considered. In addition to salary, compensation incentives are available. Incentives are performance-based and targets vary by role.

BENEFITS

Employees and eligible family members have access to medical, dental, vision, life insurance, disability and AD&D insurance. Flexible spending accounts and health savings accounts are available. Employees may enroll in the company 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of PTO per pay period (up to a maximum of 160 PTO hours per year) and receive ten paid holidays per calendar year. Additional details regarding BECU Benefits can be found here.

IMPACT YOU'LL MAKE

As the Senior Manager of Knowledge Management, you will help shape and implement BECU’s Knowledge Management strategy. Your expertise will ensure the Knowledge Management department runs smoothly, supporting organization-wide initiatives and driving improvement across Credit Union products, services, and departments. Your contributions will align with BECU’s goals.

Residency and Work Location: To join our dynamic team in this role, candidates should reside in WA, OR, ID, AZ, TX, SC, or GA. If located in Washington state within a reasonable driving distance to our Tukwila Headquarters (TFC), you are encouraged to come into the office on Tuesdays and Wednesdays. For those living outside commuting distance but within approved remote locations, this role is primarily remote. Whether remote or onsite, you’ll be engaged and included in a collaborative environment.

WHAT YOU'LL DO

• Strategic Development: Develop and maintain information as a strategic asset to support BECU objectives and enhance employee performance.
• Collaboration: Partner with cross-functional leadership to align strategies, drive initiatives, and foster a culture of collaboration, shared accountability, and end-to-end thinking.
• Information Management: Capture, create, and make information available quickly and clearly for effective use by others in the organization.
• Planning: Develop and implement strategic plans to ensure usability, relevance, timeliness, accessibility, and maintenance of BECU information and knowledge bases, leveraging employees as Subject Matter Experts (SMEs).
• Technology Solutions: Identify and implement effective technology solutions to ensure ease-of-use of BECU information and knowledge bases.
• Knowledgebase Management: Manage and maintain online knowledge bases to ensure accuracy, consistency, and currency of information.
• Coaching and Mentoring: Provide ongoing coaching, mentoring, and training to develop and encourage employee performance.
• Performance Monitoring: Ensure timely and accurate services through managerial leadership, direction, and effective performance monitoring.
• Enhancements: Identify and promote opportunities for enhancing knowledge management systems.
• Relationship Management: Establish and maintain relationships with internal customers, vendors, and third-party representatives to ensure consistent operation of Knowledge Management systems.
• Operational Information: Provide analysis, preparation, validation, and timely delivery of operational information to staff.
• Regulatory Knowledge: Maintain thorough knowledge of state and federal regulations, ADA requirements, and Credit Union policies as they pertain to BECU products and services.
• Communication: Maintain effective communication with all Credit Union employees to ensure coordination and exchange of information.
• Work Full-Time with Flexibility: Be available for full-time hours, with additional time as needed to meet objectives and deadlines.
• Travel as Needed: Travel between locations to support teams and initiatives.

This isn’t just ticking off tasks; it’s about making a significant, positive change in BECU’s journey where your contributions are valued and your growth is fostered.

WHAT YOU'LL GAIN

• Growth Opportunities: Professional development and career growth within BECU.
• Impact: The chance to make a significant impact on BECU’s Knowledge Management strategy and operations.
• Collaboration: Work closely with various business units and leverage their expertise.
• Innovation: Be at the forefront of implementing effective technology solutions.
• Culture: Join a supportive and collaborative work environment.
• Purpose: Contribute to BECU’s overall success and goals.

QUALIFICATIONS

Minimum Qualifications:

• Bachelor’s degree in business, technology, communications, or equivalent experience.
• Typically 5-7 years of experience developing, implementing, and managing an enterprise-wide knowledge management department (strategy, systems, processes, and procedures).
• Typically 3-5 years of management experience.
• Typically 3-5 years of experience in corporate communications.
• Experience managing projects required.

Desired Qualifications:

• Financial institution experience.
• Strong analytical and facilitation skills.
• Ability to work independently and as a team member with discretion and sound judgment.
• Ability to interact with all levels of BECU employees for planning and execution of knowledge sharing.
• Effective leadership and negotiation skills.
• Ability to set goals and remain flexible to changes.
• Proficient PC skills and willingness to learn new software.

JOIN THE JOURNEY

Ready to make an indelible impact? Eager to be part of a collaborative and innovative team where your ideas fuel growth and success? This is more than a job — it’s a chance to elevate your career, skills, and future, contributing to BECU’s robust technology landscape. Apply now and bring your expertise to the table to achieve excellence together at BECU.

Your journey of influence, innovation, and impactful contribution starts now.

#BECU #YourGrowth #BECUJourney

EEO Statement: BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.