Sr. Manager, IT Performance and Governance - Remote

AAA - CSAA Insurance Group; Utah; Remote; USD 120,000 - 140,000; Full time

Job summary

A leading insurance company is seeking a Sr. Manager for IT Performance and Governance to oversee IT governance frameworks, manage vendor relationships, and ensure regulatory compliance. The ideal candidate will have a Bachelor's degree and extensive experience in IT operational performance management. This role is remote within the United States, excluding Hawaii and Alaska, and offers competitive compensation and benefits including a performance bonus.

Benefits

Performance bonus

401(k) with company match

Comprehensive benefits package

Qualifications

• 5+ years of experience in IT operational performance management or governance.
• Experience in data visualization and dashboard development.
• Strong analytical and problem-solving skills.

Responsibilities

• Oversee IT performance measurement and governance frameworks.
• Develop and maintain IT dashboards for performance transparency.
• Manage vendor relationships and ensure regulatory compliance.

Skills

IT operational performance management

Data visualization

Vendor performance management

Compliance programs

Stakeholder management

Analytical skills

Education

Bachelor’s degree in Business, Finance, or IT

MBA

Job description

Job Information

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a Sr. Manager, IT Performance and Governance. Join us and support CSAA IG in achieving our goals!

Your Role: The Operational Excellence Leader is responsible for overseeing IT performance measurement and the development and implementation of IT governance frameworks. This role ensures alignment between IT initiatives and business objectives and promotes transparency in IT operations. Additionally, the leader manages vendor relationships and ensures compliance with regulatory standards.

Your work

• CIO Dashboards & Operational Metrics

• Develop and maintain dashboards that provide transparency into IT’s execution performance and operational health.

• Define and track key operational and delivery performance metrics to drive data-informed decision-making.

• Leverage insights to identify trends, risks, and opportunities for continuous improvement.

• OKR Definitions & Business Objective Mapping

• Partner with IT leadership to define IT objectives and key results (OKRs), ensuring alignment with enterprise and business goals.

• Map IT goals and initiatives to strategic and operational objectives, providing transparency into progress and value realization.

• Foster a culture of accountability and performance measurement within IT.

• IT Governance Frameworks & Compliance

• Develop and maintain IT governance frameworks, policies, and best practices to ensure effective and efficient IT operations.

• Implement standardized tools and processes to support IT governance objectives and ensure alignment with business and regulatory requirements.

• Lead IT audit readiness efforts and ensure compliance with regulatory and industry standards, partnering with internal and external auditors to address compliance gaps.

• Drive process improvements and efficiencies across IT governance areas, aligning the operating model with evolving business needs and industry best practices.

• Vendor Governance & Relationship Management

• Establish and manage vendor governance structures to ensure effective partnerships and oversee vendor performance, risk assessments, and contract adherence.

• Collaborate with procurement and IT leaders to optimize vendor relationships and define key performance indicators (KPIs) to measure vendor effectiveness.

• Ensure vendors meet service level agreements (SLAs) and contractual obligations, driving continuous improvement in vendor performance and value delivery.

Leadership and Culture Stewardship

• Create a collaborative, inclusive and psychologically safe environment, demonstrating authenticity and fostering trust to inspire and empower team members and colleagues.

• Actively shape our company culture through actions such as sponsoring employee resource groups, mentoring employees, volunteering, joining cross-functional teams or committees, and encouraging参与 team member involvement in these activities.

• Model our core beliefs and champion our cultural norms.

• Deliver our strategy through an enterprise lens, staying informed of key enterprise initiatives, industry trends, and business results.

• Demonstrate a company ownership mindset, thinking beyond the boundaries of their own area.

• Travel as needed for role, including enterprise meetings, divisional/team meetings, representing the company at industry events, and other in-person meetings.

Required Experience, Education and Skills

• Bachelor’s degree in Business, Finance, Information Technology, or a related field

• 5+ years of experience in IT operational performance management, IT governance, or related roles

• Extensive experience in defining and tracking KPIs and IT metrics for performance reporting

• Strong background in trend analysis, risk and opportunity identification, and data-driven decision-making

• Ability to effectively use data to tell stories, inform and influence decision-making, and drive accountability

• Experience in data visualization and dashboard development

• Strong understanding of goals development and OKR methodology, and creating strategic alignment to enterprise objectives

• Proven experience in developing and implementing IT governance frameworks, policies, and compliance programs

• Exceptional analytical and problem-solving skills, with experience using dashboards and metrics to drive continuous improvement

• Experience in vendor performance management and vendor governance, with a focus on supplier optimization

• Excellent communication and stakeholder management skills, with the ability to foster a culture of accountability and performance measurement within IT

• Experience working with third-party vendors and managing complex IT contracts

What would make us excited about you?

• MBA

• Certifications such as CISA, CISM, ITIL, or PMP are a plus

• Creation of a collaborative, inclusive and psychologically safe environment, demonstrating authenticity and fostering trust to inspire and empower team members and colleagues

• Active shaping of our company culture through actions such as supporting employee resource groups, mentoring, volunteering, and cross-functional participation

• Champions our cultural norms

• Translates enterprise strategy and priorities for team members to connect to the bigger picture

• Demonstrates a company ownership mindset, thinking beyond boundaries

• Travels as needed for role, including enterprise meetings and other in-person meetings

• Fulfills business needs, including investing extra time or helping other teams

CSAA IG Careers

At CSAA IG, we’re devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example.

Join us if you…

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging

• COMMIT to being there for our customers and employees

• CREATE a sense of purpose that serves the greater good through innovation

Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and more. For details about benefits, visit our careers page.

Location options: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or spam folder for updates.

If a reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail].

We are committed to inclusion and diversity at CSAA IG. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

CSAA Insurance Group is an equal opportunity employer.

Must have authorization to work indefinitely in the US. This role is remote anywhere in the United States with the following exceptions: Hawaii and Alaska.

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