Sr. Manager, IT Performance and Governance - Remote

AAA - CSAA Insurance Group; Maine; Remote; USD 100,000 - 130,000; Full time

Job summary

A leading insurance firm is seeking a Sr. Manager of IT Performance and Governance to oversee performance measurement and governance frameworks. You will ensure alignment between IT initiatives and business objectives while managing vendor relationships. Ideal candidates will have a bachelor's degree and over 5 years of experience in IT performance management. This role offers remote flexibility.

Benefits

Total compensation package

Performance bonus

401(k) with company match

Qualifications

• 5+ years of experience in IT operational performance management, IT governance, or related roles.
• Extensive experience in defining and tracking KPIs and IT metrics for performance reporting.
• Proven experience in developing and implementing IT governance frameworks.

Responsibilities

• Oversee IT performance measurement and development of governance frameworks.
• Define and track key operational and delivery performance metrics.
• Manage vendor relationships and ensure compliance with regulatory standards.

Skills

IT operational performance management

IT governance

Data visualization

Trend analysis

Communication

Education

Bachelor’s degree in Business, Finance, Information Technology, or a related field

Tools

Data visualization tools

Job description

Overview

Job Title: Sr. Manager, IT Performance and Governance - Remote

Requisition Number: R7407 Sr. Manager, IT Performance and Governance - Remote (Open)

Location: Arizona - Home Teleworkers

Additional Locations: Alabama - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers

Job Information: CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a Sr. Manager, IT Performance and Governance. Join us and support CSAA IG in achieving our goals!

Your Role

The Operational Excellence Leader is responsible for overseeing IT performance measurement and the development and implementation of IT governance frameworks. This role ensures alignment between IT initiatives and business objectives and promotes transparency in IT operations. Additionally, the leader manages vendor relationships and ensures compliance with regulatory standards.

Your Work

• CIO Dashboards & Operational Metrics

• Develop and maintain dashboards that provide transparency into IT’s execution performance and operational health.

• Define and track key operational and delivery performance metrics to drive data-informed decision-making.

• Leverage insights to identify trends, risks, and opportunities for continuous improvement.

• OKR Definitions & Business Objective Mapping

• Partner with IT leadership to define IT objectives and key results (OKRs), ensuring alignment with enterprise and business goals.

• Map IT goals and initiatives to strategic and operational objectives, providing transparency into progress and value realization.

• Foster a culture of accountability and performance measurement within IT.

• IT Governance Frameworks & Compliance

• Develop and maintain IT governance frameworks, policies, and best practices to ensure effective and efficient IT operations.

• Implement standardized tools and processes to support IT governance objectives and ensure alignment with business and regulatory requirements.

• Lead IT audit readiness efforts and ensure compliance with regulatory and industry standards, partnering with internal and external auditors to address compliance gaps.

• Drive process improvements and efficiencies across IT governance areas, aligning the operating model with evolving business needs and industry best practices.

• Vendor Governance & Relationship Management

• Establish and manage vendor governance structures to ensure effective partnerships and oversee vendor performance, risk assessments, and contract adherence.

• Collaborate with procurement and IT leaders to optimize vendor relationships and define key performance indicators (KPIs) to measure vendor effectiveness.

• Ensure vendors meet service level agreements (SLAs) and contractual obligations, driving continuous improvement in vendor performance and value delivery.

• Leadership and Culture Stewardship

• Create a collaborative, inclusive and psychologically safe environment, demonstrating authenticity and fostering trust to inspire and empower team members and colleagues.

• Actively shape our company culture through actions such as sponsoring employee resource groups, mentoring employees, volunteering, joining cross-functional committees or teams, and encouraging team member involvement.

• Model our Core Beliefs and champions our cultural norms (e.g., being willing to have cameras when it matters during interviews and relationship building).

• Deliver our strategy through an enterprise lens, staying informed of key enterprise initiatives, industry trends, and business results.

• Demonstrate a company ownership mindset, thinking beyond the boundaries of their own area.

• Travel as needed for role, including enterprise meetings, divisional / team meetings, representing the company at industry events, and other in-person meetings.

Required Experience, Education and Skills

• Bachelor’s degree in Business, Finance, Information Technology, or a related field

• 5+ years of experience in IT operational performance management, IT governance, or related roles.

• Extensive experience in defining and tracking KPIs and IT metrics for performance reporting.

• Strong background in trend analysis, risk and opportunity identification, and data-driven decision-making.

• Ability to effectively use data to tell stories, inform and influence decision-making, and drive accountability.

• Experience in data visualization and dashboard development.

• Strong understanding of goals development and OKR methodology, and creating strategic alignment to enterprise objectives.

• Proven experience in developing and implementing IT governance frameworks, policies, and compliance programs.

• Exceptional analytical and problem-solving skills, with experience using dashboards and metrics to drive continuous improvement.

• Experience in vendor performance management and vendor governance, with a focus on supplier optimization.

• Excellent communication and stakeholder management skills, with the ability to foster a culture of accountability and performance measurement within IT.

• Experience working with third-party vendors and managing complex IT contracts.

What would make us excited about you?

• MBA

• Certifications such as CISA, CISM, ITIL, or PMP are a plus.

• Creates a collaborative, inclusive and psychologically safe environment, demonstrating authenticity and fostering trust to inspire and empower team members and colleagues

• Actively shapes our company culture through words and actions (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects, encouraging team member involvement in these activities)

• Champions our cultural norms (e.g., willing to have cameras when it matters: interviewing candidates, building relationships with team members, etc.)

• Translates our enterprise strategy and priorities for their team members to connect to the bigger picture

• Demonstrates a company ownership mindset, thinking beyond boundaries of their own area

• Travels as needed for role, including enterprise meetings, divisional / team meetings, and other in-person meetings

• Fulfills business needs, which may include investing extra time, helping other teams, etc

CSAA IG Careers

At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.

Join us if you…

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.

• COMMIT to being there for our customers and employees.

• CREATE a sense of purpose that serves the greater good through innovation.

Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at the following URL: careers.csaa-insurance.aaa.com/us/en/benefits

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.

If a reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail].

As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs.

CSAA Insurance Group is an equal opportunity employer.

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

Must have authorization to work indefinitely in the US.

Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska.

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