Sr. Manager, IT Performance and Governance - Remote

AAA - CSAA Insurance Group; Kentucky; Remote; USD 100,000 - 130,000; Full time

Job summary

A leading insurance provider is looking for a Sr. Manager, IT Performance and Governance. The role focuses on overseeing IT performance measurement and governance frameworks, ensuring alignment with business goals, and managing vendor relationships. Ideal candidates will have extensive experience in IT operational performance management, vendor governance, and using data for informed decision-making. This position allows for remote work from anywhere in the United States, excluding Hawaii and Alaska.

Benefits

Performance bonus

401(k) with company match

Flexible working location options

Qualifications

• 5+ years of experience in IT operational performance management or governance.
• Experience in defining and tracking KPIs and IT metrics.
• Strong understanding of goal development and OKR methodology.

Responsibilities

• Oversee IT performance measurement and governance frameworks.
• Develop dashboards for IT performance and operational health.
• Manage vendor relationships and ensure compliance with regulations.

Skills

IT operational performance management

Vendor performance management

Data analysis

Stakeholder management

KPI tracking

Education

Bachelor’s degree in Business, Finance, Information Technology, or related field

Job description

Job Information

Job Title: Sr. Manager, IT Performance and Governance - Remote

Requisition Number: R7407 Sr. Manager, IT Performance and Governance - Remote (Open)

Location: Arizona - Home Teleworkers

Additional Locations: Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers

Job Information Summary: CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties. We are actively hiring for a Sr. Manager, IT Performance and Governance. Join us and support CSAA IG in achieving our goals!

Your Role

The Operational Excellence Leader is responsible for overseeing IT performance measurement and the development and implementation of IT governance frameworks. This role ensures alignment between IT initiatives and business objectives and promotes transparency in IT operations. Additionally, the leader manages vendor relationships and ensures compliance with regulatory standards.

Responsibilities

• CIO Dashboards & Operational Metrics

  • Develop and maintain dashboards that provide transparency into IT’s execution performance and operational health.
  • Define and track key operational and delivery performance metrics to drive data-informed decision-making.
  • Leverage insights to identify trends, risks, and opportunities for continuous improvement.

• OKR Definitions & Business Objective Mapping

  • Partner with IT leadership to define IT objectives and key results (OKRs), ensuring alignment with enterprise and business goals.
  • Map IT goals and initiatives to strategic and operational objectives, providing transparency into progress and value realization.
  • Foster a culture of accountability and performance measurement within IT.

• IT Governance Frameworks & Compliance

  • Develop and maintain IT governance frameworks, policies, and best practices to ensure effective and efficient IT operations.
  • Implement standardized tools and processes to support IT governance objectives and ensure alignment with business and regulatory requirements.
  • Lead IT audit readiness efforts and ensure compliance with regulatory and industry standards, partnering with internal and external auditors to address compliance gaps.
  • Drive process improvements and efficiencies across IT governance areas, aligning the operating model with evolving business needs and industry best practices.

• Vendor Governance & Relationship Management

  • Establish and manage vendor governance structures to ensure effective partnerships and oversee vendor performance, risk assessments, and contract adherence.
  • Collaborate with procurement and IT leaders to optimize vendor relationships and define KPIs to measure vendor effectiveness.
  • Ensure vendors meet SLAs and contractual obligations, driving continuous improvement in vendor performance and value delivery.

• Leadership and Culture Stewardship

  • Create a collaborative, inclusive and psychologically safe environment, demonstrating authenticity and fostering trust to inspire and empower team members and colleagues.
  • Shape company culture through actions such as sponsoring employee resource groups, mentoring, volunteering, and cross-functional participation.
  • Model core beliefs and uphold cultural norms, including authentic collaboration and relationship-building.
  • Deliver strategy through an enterprise lens, staying informed of enterprise initiatives, industry trends, and business results.
  • Demonstrate a company ownership mindset, thinking beyond boundaries of their own area.
  • Travel as needed for role, including enterprise meetings and industry events.

Required Experience, Education and Skills

• Bachelor’s degree in Business, Finance, Information Technology, or a related field
• 5+ years of experience in IT operational performance management, IT governance, or related roles
• Extensive experience in defining and tracking KPIs and IT metrics for performance reporting
• Strong background in trend analysis, risk and opportunity identification, and data-driven decision-making
• Ability to effectively use data to tell stories, inform and influence decision-making, and drive accountability
• Experience in data visualization and dashboard development
• Strong understanding of goal development and OKR methodology, and creating strategic alignment to enterprise objectives
• Proven experience in developing and implementing IT governance frameworks, policies, and compliance programs
• Exceptional analytical and problem-solving skills, with experience using dashboards and metrics to drive continuous improvement
• Experience in vendor performance management and vendor governance, with a focus on supplier optimization
• Excellent communication and stakeholder management skills, with the ability to foster a culture of accountability and performance measurement within IT
• Experience working with third-party vendors and managing complex IT contracts

What would make us excited about you?

• MBA
• Certifications such as CISA, CISM, ITIL, or PMP are a plus
• Creates a collaborative, inclusive and psychologically safe environment, demonstrating authenticity and fostering trust
• Actively shapes our company culture through words and actions
• Champions our cultural norms and demonstrates ownership mindset
• Translates our enterprise strategy and priorities for their team members
• Travels as needed for role, including enterprise and team meetings
• Fulfills business needs, which may include investing extra time and helping other teams

CSAA IG Careers

At CSAA IG, we’re devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. We are citizens for a changing world, and we continually change to meet it.

Join us if you…

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging
• COMMIT to being there for our customers and employees
• CREATE a sense of purpose that serves the greater good through innovation

Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and more. See details about benefits at our careers site.

In most cases, you will have the opportunity to choose your preferred working location from remote, hybrid, or in-person options. Submit your application to be considered. We communicate via email; please check your inbox and spam folder for updates.

If a reasonable accommodation is needed to participate in the job application or interview process, please contact TalentAcquisition at csaa.com.

We are committed to inclusion and diversity. We celebrate colleagues’ abilities, backgrounds, and identities. CSAA Insurance Group is an equal opportunity employer.

Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska.

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