Sr. Manager, IT Marketing Technology

Ross Stores, Inc.; Dublin (CA); On-site; USD 148,000 - 245,000; Full time

Job summary

Ross Stores, Inc. in Dublin, CA is seeking a Senior Manager, IT – Marketing Technology to lead a cross-functional delivery team responsible for planning, developing, implementing and supporting Marketing IT solutions.

The role partners with Marketing, Customer Experience and IT while managing vendor relationships and ensuring security and privacy compliance. The successful candidate will oversee Budgets and governance, drive AI/GenAI pilots for marketing, and mentor a team through complex,

Qualifications

• 10+ years of progressive IT leadership experience in large organizations.
• 5+ years in Marketing Technology and Retail IT domains.
• Knowledge of data privacy, security, and regulatory practices.
• Strong people leadership with experience managing a team.
• Experience in vendor/SI management and large-scale programs.
• Ability to build cross-functional partnerships and communicate complex concepts clearly.
• Experience leading geographically distributed teams.

Responsibilities

• Oversee a cross-functional marketing technology delivery team (PMs, tech leads, architects, analysts).
• Partner with Marketing, Customer Experience, and IT to plan, develop, implement and support Marketing IT solutions.
• Manage program budgets, forecasts, and reporting; ensure on-time, high-quality delivery within budget.
• Drive governance with metrics and reporting for program execution.
• Manage vendor relationships, RFPs, contracts, and ongoing performance reviews.
• Lead solution design with focus on quality, security and customer privacy.
• Ensure SDLC processes and compliance with security and privacy requirements.
• Evaluate emerging technologies including AI/GenAI pilots for marketing and drive adoption.
• Mentor and develop direct reports; set goals and conduct reviews.

Skills

IT leadership

Marketing technology

MarTech implementations

Data privacy

Vendor management

Cross-functional partnerships

Communication skills

Team leadership

Retail IT experience

Distributed teams

Education

Bachelor's degree or equivalent experience

Master's degree (plus)

PMP

SAFe/Agile Program Mgmt

Job description

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE

The Senior Manager, IT – Marketing Technology is a senior-level role responsible for overseeing a team of project managers, technical leads, architect, business analysts, and providing leadership and direction.

We are looking for an experienced Senior Manager for Marketing Technology systems to lead the delivery and management of our Marketing IT projects. This leader will be responsible for managing a cross-functional technology delivery team to plan, develop, implement and support Marketing Technology solutions.

The Senior Manager will partner with other IT partners, Marketing, and Customer Experience business teams, while managing vendor/ SI relationships to ensure solution quality and delivery of value to the business.

Essential Functions

• Manage the Marketing IT delivery team (ex – Project Manager, Technical Lead, Business Analyst, and additional supporting resources).
• Engage with business users and help identify and finalize functional and non-functional requirements.
• Manage program budgets, forecasts, and reporting. Deliver Marketing focused projects on time, with high quality and within budget.
• Drive governance meetings to provide appropriate metrics, and reporting for program execution.
• Manage vendor relationships. Support RFPs, contract negotiations, and ongoing vendor performance reviews.
• Lead delivery of solution design and maintain a focus on quality, compliance, and customer privacy.
• Manage projects throughout the entire systems development lifecycle ensuring that requirements are accurately defined; systems are designed, coded and tested that meet the defined requirements; and that teams execute efficiently
• Ensure compliance with security, privacy, and regulatory requirements.
• Support evaluation of emerging technologies such as AI/GenAI for marketing and drive pilots and adoption.
• Supervise and mentor direct reports and administer goals and reviews.

COMPETENCIES

• Building Effective Teams
• Developing Talent
• Collaboration
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution
• Manages Conflict
• Business Acumen
• Plans, Aligns & Prioritizes
• Organizational Agility
• Financial Management
• Dealing with Ambiguity
• Problem Solving

Qualifications & Special Skills Required

• 10+ years of progressive IT leadership experience, with at least 5+ years in Marketing Technology and Retail IT.
• Proven track record of implementing complex, cross-functional MarTech implementations
• Knowledge of data privacy, security, and compliance practices.
• Demonstrated people leadership skills and experience. Experience of managing a team with up to 5 direct reports.
• Experience working in Retail is preferred.
• Demonstrated success in vendor/SI management and large-scale program delivery.
• Ability to build and maintain strong cross-functional partnerships at all levels of the organization.
• Demonstrated ability to communicate technical information in a condensed manner to various stakeholders verbally and in writing.
• Ability to perform under pressure and manage multiple priorities with competing demands for resources.
• Adaptability and agility to manage rapid change in business needs, processes, or technologies.
• People management skills including talent development, coaching, mentoring, and team motivation.
• Experience leading geographically distributed teams.

EDUCATION / CERTIFICATIONS

• Bachelor’s degree or equivalent experience. Master’s degree is a plus.
• Certifications (preferred but not required) - PMP, SAFe/Agile Program Mgmt, Marketing platforms, Privacy, etc.

Physical Requirements

Job requires ability to work in an office environment, primarily on a computer

Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc

Consistent timeliness and regular attendance

Vision requirements: Ability to see information in print and/or electronically

This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback

However, this role can perform duties effectively using a combination of in-office and remote work

Supervisory Responsibilities

• Manager
• Solution Architect
• Technical Lead
• Business Analyst

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

The base pay range for this role $147,900.00 to $245,150.00. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.