Sr. Manager, Intranet & Communications Tools

Tapestry; New York (NY); On-site; USD 105,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Tapestry, Inc. in New York, NY, is seeking a Senior Manager, Intranet & Communications Tools to lead the strategy, governance, and evolution of the company's intranet and employee-facing communication platforms.

You will partner with Communications, IT, HR, and business leaders to deliver clear, timely, and engaging messaging aligned to priorities and culture. You will own the roadmap, drive improvements based on analytics, and ensure content is accessible and on-brand across channels.

Qualifications

• 7+ years of experience in internal or digital communications or employee experience.
• 5+ years in a role managing enterprise-scale platforms.
• Deep experience owning an enterprise intranet or internal communications platform.
• Strong content strategy and channel management.
• Proven ability to influence senior stakeholders without direct authority.

Responsibilities

• Own the roadmap and day-to-day leadership of the enterprise intranet as a core communications channel.
• Drive continuous improvement based on employee needs, analytics, and feedback.
• Work cross-functionally to evolve tech and ways of working strategies that engage Store Employees as tech changes.
• Define intranet content strategy, editorial standards, and governance models.
• Partner with Communications, IT, HR, and business leaders to ensure high-quality, relevant, and timely content.
• Ensure content is engaging, inclusive, accessible, and aligned with the company’s voice and brand.
• Advise stakeholders on best practices for internal communications, messaging, and channel strategy.
• Build strong relationships to effectively manage input, feedback, and alignment.

Skills

Content strategy

Channel management

Stakeholder influence

Internal communications experience

Project management

Education

Bachelor’s degree

Tools

SharePoint

MS 365

Job description

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach and Kate Spade New York – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Position Overview

The Senior Manager, Intranet & Communications Tools is accountable for the strategy, governance, and evolution of the company’s intranet and related employee‑facing communication platforms. Sitting within the Communications team, this role ensures the intranet serves as the primary digital front door for employees—delivering clear, timely, and engaging content that supports culture, alignment, and productivity. This role partners closely with Communications leadership, HR, and business stakeholders to deliver clear, timely, and compelling messaging aligned to company priorities, culture, and employee experience.

Supporting enterprise initiatives and day‑to‑day communications, the Senior Manager ensures best use of channels, technology remains updated, innovative, and tracks key performance indicators. The role requires strong platform understanding, project management, and stakeholder engagement skills, with a focus on driving employee understanding, alignment, and engagement.

Key Responsibilities

• Own the roadmap and day‑to‑day leadership of the enterprise intranet as a core communications channel.
• Drive continuous improvement based on employee needs, analytics, and feedback.
• Work cross‑functionally to evolve tech and ways of working strategies that engage Store Employees as tech changes.
• Define intranet content strategy, editorial standards, and governance models.
• Partner with Communications, IT, HR, and business leaders to ensure high‑quality, relevant, and timely content.
• Ensure content is engaging, inclusive, accessible, and aligned with the company’s voice and brand.
• Partner with HR, IT, leadership teams, and cross‑functional stakeholders to support communication needs and key initiatives.
• Advise stakeholders on best practices for internal communications, messaging, and channel strategy.
• Build strong relationships to effectively manage input, feedback, and alignment. Manage community of content and document owners.
• Oversee the creation, management, and awareness of a centralized repository of technology enablement resources (how‑to guides, etc.).
• Troubleshoot system and data inconsistencies to ensure accuracy of metrics and functionality.
• Support management of internal communication channels, including intranet and email distribution.
• Ensure content is published accurately and in a timely manner across platforms.
• Use analytics and feedback to continuously improve communication effectiveness and reach.
• Manage multiple communication projects simultaneously, ensuring timelines and deliverables are met.
• Coordinate cross‑functional inputs and approvals to ensure efficient execution.
• Maintain strong attention to detail and quality control across all deliverables.

Required Qualifications

• 7+ years of experience in internal communications, digital communications, or employee experience.
• 5+ years in a role managing enterprise‑scale platforms.
• Deep experience owning an enterprise intranet or internal communications platform.
• Strong content strategy and channel management.
• Proven ability to influence senior stakeholders without direct authority.

Preferred Qualifications

• Experience supporting enterprise‑level communication initiatives or large‑scale organizational changes.
• Familiarity with digital communication platforms (e.g., intranet, content management systems, or M365 tools such as SharePoint).
• Background in employee experience, culture communications, or change management.
• Experience working in a global or multi‑brand organization.
• Bachelor’s degree required; advanced degree or relevant certification preferred.

Benefits

Base Pay Range: $105,000.00–$130,000.00

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, commuter benefits, disability insurance and tuition assistance.

Equal Opportunity

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline, and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

Americans With Disabilities Act (ADA): Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or [e-mail].