Sr. Manager - Instructional Design, Sales Training

SupportFinity™; San Jose (CA); On-site; USD 145,000 - 236,500; Full time

Benefits offered by this job

Health insurance

Paid time off

Employee share ownership plans

Job summary

PayPal is seeking a Sr. Manager - Instructional Design in San Jose to lead a team of instructional designers. This role is pivotal in enhancing sales effectiveness through innovative training solutions.

The ideal candidate will have over 8 years of experience in sales enablement, a strong background in instructional design, and proven skills in leading global teams. Compensation ranges from $145,000 to $236,500 annually, alongside a comprehensive benefits package.

Qualifications

• 8+ years of experience in sales enablement or sales training roles.
• Experience leading teams in a global organization.
• Demonstrated success designing enterprise-level sales training programs.

Responsibilities

• Define instructional design philosophy and standards.
• Drive design excellence and high-quality learning experiences.
• Develop multimodal learning experiences including e-learning and instructor-led training.

Skills

Strategic Leadership

Instructional Design

Sales Training

Communication Skills

Project Management

Education

Bachelor’s degree in Business, Education or related field

Master’s degree (preferred)

Tools

Learning Management Systems

Articulate 360

Camtasia

Captivate

Job description

Sr. Manager - Instructional Design, Sales Training

PayPal | Full‑time | San Jose

PayPal is looking for a strategic leader to accelerate sales effectiveness across our global field organization. The Sr. Manager will lead a team of instructional designers and learning specialists, setting the standard for how great sales training is built, delivered and continuously improved in a fast‑moving fintech environment.

Key Responsibilities

• Define and champion the instructional design philosophy and standards for all sales training content.
• Select and apply the most appropriate instructional design models (e.g., ADDIE) ensuring adult learning theory and evidence‑based practices are used.
• Drive a culture of design excellence, setting high standards for quality, creativity and learner experience across all content formats.
• Lead the end‑to‑end development of rich, multimodal learning experiences including e‑learning modules, instructor‑led training, virtual instructor‑led training, microlearning, scenario‑based learning, job aids and performance support tools.
• Write and oversee the development of scripts, storyboards, facilitator guides, workbooks and assessment instruments, maintaining a rigorous QA process.
• Partner with subject‑matter experts to extract knowledge and translate it into engaging learning content.
• Design comprehensive onboarding curricula and role‑specific learning journeys for SMB, Enterprise and Partner sales organizations.
• Develop competency frameworks and skill maps to guide content design.
• Lead training needs analyses and determine learning solutions that address performance gaps.
• Apply evaluation frameworks (Kirkpatrick, Phillips ROI) to measure program effectiveness.
• Build dashboards and reporting mechanisms to communicate impact to senior stakeholders.
• Act as a trusted instructional design advisor, facilitating co‑design sessions and workshops with sales leaders.
• Partner with global enablement teams to audit and adapt existing learning assets for regional markets.
• Lead selection and use of authoring tools such as Articulate 360, Rise, Camtasia, Captivate and oversee LMS management.
• Explore and pilot emerging learning technologies, including AI‑powered coaching, adaptive learning, video‑based learning and mobile‑first design.
• Continuously update knowledge of instructional design trends and the fintech landscape.

Qualifications

• Bachelor’s degree in Business, Education or related field (Master’s preferred).
• 8+ years of experience in sales enablement, sales training or sales effectiveness roles.
• At least 5+ years leading teams in a global or matrix organization.
• Demonstrated success designing and scaling enterprise‑level sales training programs.
• Strong understanding of complex B2B and enterprise sales cycles and modern sales methodologies (e.g., Challenger, MEDDICC, SPIN, Sandler).
• Exceptional communication, facilitation and stakeholder‑influence skills.
• Experience with learning management systems, enablement platforms, analytics and content management tools.
• Ability to translate PayPal’s strategic priorities into measurable learning solutions.

Preferred Attributes

• Certification in instructional design or learning and development (e.g., ATD, CPTD).
• Portfolio demonstrating a range of learning modalities and design approaches.
• Experience working in a matrixed, global organization with regional instructional design responsibilities, ideally within fintech or payments.

Compensation

Base pay ranges from $145,000 to $236,500 annually depending on location (Chicago or San Jose). Additional compensation may include an annual bonus, equity or other incentives.

Benefits

PayPal offers a comprehensive benefits package that includes health, life, disability, vision, dental insurance, paid time off and employee share ownership plans.

Equal Opportunity Employer

PayPal provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, disability, race, religion or sexual orientation. PayPal will provide reasonable accommodations for qualified individuals with disabilities.