Sr. Manager, HR Business Partner - Enterprise Services

Capital One; Richmond (VA); On-site; USD 162,000 - 184,000; Full time

Job summary

Capital One is seeking a Sr. Manager, HRBP to partner with Enterprise Services and deliver on people initiatives and talent strategy. The role emphasizes relationship-building, influencing, and strategic HR consulting to drive business outcomes.

The ideal candidate will have strong communication and problem-solving skills and experience guiding HR processes in a fast-paced environment, with a focus on inclusion and organizational design.

Qualifications

• 5+ years of client-facing or consulting experience, or a combination with HR experience.
• At least 5 years of experience in Human Resources.
• High School Diploma, GED, or equivalent certification.

Responsibilities

• Consult with clients, other HRBPs, and HR partner groups to execute on people strategy and HR processes.
• Partner with clients to build relationships, manage stakeholders, and align HR solutions with business needs.
• Consult with associates, managers, and HR partners on HR-related issues.
• Coach people managers on leadership skills and the Include/Empower/Inspire framework and org design.
• Provide strategic consulting and workforce planning to client groups within Enterprise Products and Experiences.
• Support planning and delivery of core HR processes, including performance & talent management, leadership development, and change management.
• Help senior leaders foster an inclusive and diverse culture and act as a sounding board for associates.

Skills

Relationship building

Influencing

Communication

Problem solving

Strategic HR partnership

Education

Bachelor’s Degree

MBA or Master’s degree

HR Certification

Job description

Sr. Manager, HR Business Partner – Enterprise Services

Here at Capital One you have the opportunity to work in an environment in which the business truly values the strategic HR partnership.

We work in a business‑casual, collaborative environment where one’s contributions are recognized, successes are elevated and effort is rewarded. Capital One provides a fast paced, dynamic environment where you can excel in your career while still maintaining a work life balance that others will desire. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and one of the best companies to work for.

The Enterprise Services HR Team is looking for a Sr. Manager, HRBP to work with the Enterprise Products and Experiences clients to deliver on people initiatives and talent strategy.

The ideal candidate will exhibit strong relationship building, influencing, communication, and problem solving skills; who thrives in a fast paced, collaborative, and values‑oriented team.

Responsibilities

• Consult with clients, other HRBPs, and HR partner groups (people analytics, recruiting, compensation, tech talent, AR, diversity & inclusion) to effectively execute on people strategy, HR processes, and reporting.
• Partner with clients to build effective relationships, effectively manage stakeholders, and understand business imperatives to effectively execute on HR solutions that are aligned to the business needs.
• Consult with associates, managers, and HR partners who require assistance on HR‑related issues.
• Coach people managers on situations including general leadership skills (leveraging Capital One’s Include/Empower/Inspire framework), org design, performance concerns.
• Responsible for providing strategic consulting and workforce planning to client groups within Enterprise Products and Experiences and delivering an HR strategy that is aligned with the business needs.
• Support the planning and delivery of core HR processes ranging from performance & talent management, leadership development, to change management and organizational design (including spans and layers work).
• Support senior leaders on key areas such as building an inclusive and diverse team, creating a culture of belonging, and acting as a sounding board for all associates to encourage cross pollination, collaboration, and high performance.

Basic Qualifications

• High School Diploma, GED, or equivalent certification
• At least 5 years of client facing experience OR at least 5 years of consulting experience OR a combination
• At least 5 years of experience in Human Resources

Preferred Qualifications

• Bachelor’s Degree or military experience
• MBA or Master’s degree
• Professional Human Resources Certification or Senior Professional Human Resources certification or coaching certification
• 7+ years of client facing experience or 7+ years of consulting experience or a combination
• 7+ years of experience in Human Resources

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Salaries for part‑time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

• McLean, VA: $177,700 - $202,800 for Sr. Manager, HR Business Partner
• Richmond, VA: $161,500 - $184,300 for Sr. Manager, HR Business Partner

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being.

Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws.

Capital One promotes a drug‑free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901‑4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

At Capital One, we’re building a leading information‑based technology company. Still founder‑led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.