Manager, Human Resources Business Partner - Card Servicing Strategy

Capital One; McLean (VA); Hybrid; USD 152,000 - 173,000; Full time

Job summary

Capital One is seeking a Manager, HRBP to support Card Servicing Strategy. The role focuses on delivering people initiatives and talent strategy, with strong emphasis on relationship building, influencing, and problem solving in a fast-paced, values-driven team.

Hybrid work arrangement and competitive compensation accompany benefits. The position involves strategic consulting, workforce planning, and guiding HR processes across performance management, leadership development, and organizational

Qualifications

• Bachelor’s Degree or military experience.
• At least 3 years of client facing experience OR at least 3 years of consulting experience OR a combination.
• At least 3 years of experience in Human Resources.

Responsibilities

• Consult with clients, HRBPs, and HR partner groups to execute on people strategy and HR processes.
• Partner with clients to manage stakeholders and align HR solutions with business needs.
• Coach managers on leadership, org design, and performance concerns.
• Provide strategic consulting and workforce planning within Servicing Strategy to align HR with business needs.
• Support core HR processes including performance management, leadership development, and change management.
• Assist senior leaders in building an inclusive, diverse team and fostering a culture of belonging.

Education

Bachelor’s Degree or military experience

MBA or Master’s Degree

Professional HR Certification or Senior Professional HR certification or coaching certification

Job description

Manager, Human Resources Business Partner - Card Servicing Strategy Are you interested in joining a team of best-in-class HR consulting leaders who enable game-changing business results by providing programs and solutions that unleash greatness in our associates? Here at Capital One you have the opportunity to work in an environment in which the business truly values the strategic HR partnership.

If you have a passion for shaping the overall people strategy for the business and want to be part of a winning team, then look no further!

We work in a collaborative environment where one’s contributions are recognized, successes are elevated and effort is rewarded. Capital One provides a fast paced, dynamic environment where you can excel in your career while still maintaining a work life balance.

We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and one of the best companies to work for.

The Card HR team is looking for a Manager, HRBP to work with the Servicing Strategy organization to deliver on people initiatives and talent strategy. The ideal candidate will exhibit strong relationship building, influencing, communication, and problem solving skills; who thrives in a fast paced, collaborative, and values-oriented team.

Key responsibilities

• Consult with clients, other HRBPs, and HR partner groups (people analytics, recruiting, compensation, tech talent, AR, diversity & inclusion) to effectively execute on people strategy, HR processes, and reporting
• Partner with clients to build relationships, effectively manage stakeholders, and understand business imperatives to execute on HR solutions that are aligned to business needs
• Consult with associates, managers, and HR partners who require assistance on HR-related issues
• Coach people managers on situations including general leadership skills (leveraging Capital One’s Include/Empower/Inspire framework), org design, performance concerns
• Responsible for providing strategic consulting and workforce planning to client groups within Servicing Strategy and deliver an HR strategy that is aligned with the business needs
• Support the planning and delivery of core HR processes ranging from performance & talent management, leadership development, to change management and organizational design.
• Support senior leaders on key areas such as building an inclusive and diverse team, creating a culture of belonging, and acting as a sounding board for all associates to encourage cross pollination, collaboration, and high performance

Basic Qualifications

• Bachelor’s Degree or military experience
• At least 3 years of client facing experience OR at least 3 years of consulting experience OR a combination
• At least 3 years of experience in Human Resources

Preferred Qualifications

• MBA or Master’s Degree
• Professional Human Resources Certification or Senior Professional Human Resources certification or coaching certification
• 5+ years of client facing experience or 5+ years of consulting experience or a combination
• 4+ years of experience in in Human Resources or Human Capital Consulting

This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location.

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer).

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $151,900 - $173,400 for Manager, HR Business Partner

Richmond, VA: $138,100 - $157,700 for Manager, HR Business Partner

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.

Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.