Manager, Global WFM & Scheduling Platforms

ALO; Los Angeles (CA); On-site; USD 145,000 - 160,000; Full time

Benefits offered by this job

Performance bonuses

Paid time off

Progressive benefits

Job summary

ALO in Los Angeles is seeking an experienced leader for their Retail Operations team to define and execute global workforce management strategies. The role involves owning the WFM platform strategy, implementing scheduling rules, and ensuring compliance with labor laws across regions.

The ideal candidate will have over 6 years of relevant experience, especially in a premium retail environment. This position offers a competitive salary of $145,000-$160,000 along with additional performance bonuses and benefits.

Qualifications

• 6+ years of experience in workforce management within large retail organizations.
• Proven success in leading workforce strategies across multiple countries.
• Deep expertise in labor optimization methodologies and compliance requirements.

Responsibilities

• Own and evolve WFM platform strategy aligned to business demands.
• Implement labor models and scheduling rules within WFM systems.
• Establish clear expectations and career development pathways.

Skills

Workforce management

Labor planning

Data-driven decision-making

Cross-functional collaboration

Analytical skills

Tools

Legion

UKG

Kronos

Job description

Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio‑to‑street: taking the consciousness from practice on the mat and putting it into practice in life.

OVERVIEW

There couldn't be a better time to join Alo's Retail Operations team. As we continue the rapid global expansion, our Retail Tech Enablement team sits at the center of our growth, enabling scalable store operations, labor efficiency, and a consistent, elevated customer experience across every region we operate in.

This role is an enterprise leader responsible for defining, scaling, and executing Alo’s global WFM and Retail Operations strategy through WFM & scheduling platforms. This role is at the forefront of driving consistent global execution through aligned labor scheduling practices brought to life through our scheduling platform. This team drives labor scheduling tool improvements, labor model architecture optimization at scale, and aligns our auto-scheduling capability to our retail operating model.

RESPONSIBILITIES

WFM Platform Strategy

• Own and evolve our WFM platform strategy, aligning labor planning and allocation to business strategy and labor driver demand.
• Establish global WFM platform framework and scheduling standards to ensure scalability, consistency, and peak period readiness across a growing store fleet.
• Measure schedule effectiveness KPIs and leverage data to drive labor model and auto-scheduler optimization.

Technology and Scheduling, and Labor Model Architecture

• Implement and govern labor models, scheduling rules, and compliance configurations within WFM systems; drive continuous improvement as store operations, labor laws, and business needs evolve.
• Lead downstream labor testing and validation when POS, timekeeping, payroll, or sales-attribution systems change, ensuring schedule accuracy, labor integrity, and payroll outcomes are protected.
• Ensure ongoing compliance with labor laws, predictive scheduling ordinances, working-time regulations, and company policies across all markets; partner with HR and Legal to operationalize an enforceable compliance strategy.
• Lead WFM implementation activities for new market launches, accounting for operational differences, local labor law requirements, and new store formats.
• Own and manage relationship and business operations with scheduling platform providers.

People Leadership & Talent Development

• Establish clear expectations, succession plans, and development pathways to build long-term functional capability across a globally distributed team.
• Foster a culture of accountability, innovation, data-driven decision-making, and continuous learning within the WFM organization.

QUALIFICATIONS

• 6+ years of progressive retail-specific workforce management, labor planning, or related experience within a large, complex, multi-unit retail organization.
• Proven success leading enterprise or multi-region workforce strategies supporting thousands of employees across multiple countries.
• Demonstrated experience supporting international retail operations, market expansions, new country launches, or complex integrations.
• Deep expertise in workforce planning, forecasting, scheduling, and labor optimization methodologies.
• Experience implementing or transforming workforce management platforms (e.g., Legion, UKG, Kronos, or similar) through full lifecycle including requirements, design, build, pilot, and global rollout.
• Strong understanding of labor laws, predictive scheduling ordinances, and compliance requirements across multiple geographies.
• Advanced analytical skills with the ability to translate data into executive-level insights and recommendations.
• Exceptional ability to influence, lead change, and partner cross-functionally at the executive level in a fast-paced, growth-oriented environment.
• Willingness to travel domestically and internationally as business needs require.
• Experience with Legion strongly preferred.
• Background in premium, omnichannel, or globally expanding apparel, lifestyle, or specialty retail.

The base salary range for this position is $145,000-$160,000 per year which represents the current range for the base salary for this exempt position. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. As such, on occasion and when applicable, there is the possibility that the final, agreed‑upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a PTO policy, and many other progressive benefits.