Sr. Manager, Enterprise Technical Resilience

salesforce.com, inc.; Washington (District of Columbia); On-site; USD 143,000 - 237,000; Full time

Job summary

Salesforce is seeking an experienced technical resilience professional to lead the TRG governance and reporting framework. You will collaborate with Enterprise Technology, Information Security, and product engineering to standardize RTO/RPO definitions, risk-based exercises, and executive-level reporting.

The role emphasizes applying generative AI and automation to improve resilience, with external benchmarking to SOC 2, DORA, and peers while maintaining audit readiness across a global

Qualifications

• 5+ years of experience in technical resilience, enterprise security, or related discipline.
• Familiarity with resilience engineering practices including DR testing, observability, safe change, and availability management.
• Experience applying generative AI/LLMs or automation tools to optimize workflows.

Responsibilities

• Serve as the internal driver of TRG operating cadence, translating governance into reusable processes reported to ERB.
• Establish recovery time objectives and reporting standards across stakeholder domains.
• Drive risk-based exercising practices to reduce resilience risk and improve operations.
• Operationalize automated feedback and AAR pipelines using LLM-assisted parsing for measurable improvements.
• Lead external benchmarking against SOC 2, DORA, and peers to stay audit-ready.

Skills

Technical resilience

AI/LLMs

Governance frameworks

Executive reporting

Disaster recovery

Tools

LLMs

Automation tools

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Real Estate & Facility Management

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

You have 5+ years of experience in technical resilience, business resilience, enterprise security, or a related discipline within a global, matrixed technology organization. You bring hands‑on experience with resilience engineering practices including disaster recovery (DR) testing, observability, safe change, and availability management, ideally across complex, multi‑domain technology estates. You're fluent in applying generative AI and large language models (LLMs), or automation tools, to optimize engineering or operational workflows. Familiarity with Agentforce Platform and other AI products is a strong plus. You've operated within structured governance frameworks such as Enterprise Resilience Boards (ERBs) or Technical Resilience Groups (TRGs), and you're comfortable translating technical findings into executive‑ready reporting. Your written communication is excellent and you can synthesize complex technical findings into crisp, accurate briefs for senior stakeholders and board‑level audiences. Please note, this is an individual contributor role.

What You'll Actually Be Doing

• Serve as the internal driver of the Technical Resilience Group (TRG) operating cadence, translating governance recommendations into repeatable, auditable processes reported to the Enterprise Resilience Board (ERB).
• Partner with Digital Enterprise Technology, Technology & Product Engineering, Information Security, and other stakeholder domain leads to establish consistent recovery time objective/recovery point objective (RTO/RPO) definitions,reporting standards, and issue resolution workflows across stakeholder domains.
• Work with stakeholder teams to drive prioritized and risk‑based exercising practices targeted at drawing down resilience risk and continuously improving technical resilience and broader operational resilience.
• Operationalize automated feedback and after‑action review (AAR) pipelines, using LLM‑assisted parsing tools to translate qualitative post‑exercise findings into measurable, trackable improvements.
• Lead ongoing external benchmarking of Salesforce's technical resilience exercising posture against SOC 2, Digital Operational Resilience Act (DORA), and peer enterprise standards and compliance frameworks (in coordination with internal governance, risk and compliance stakeholders and customer‑facing security teams), ensuring the program remains audit‑ready and competitive.

You're Our Person If...

• You have direct, hands‑on experience with developing, establishing and maintaining technical resilience practices across complex, multi‑domain technology environments.
• You've applied generative AI, LLMs, or automation tools to optimize engineering or operational workflows.
• You have experience designing or operating within structured governance frameworks, with the ability to translate technical findings into executive‑ready reporting.
• You communicate clearly and concisely, synthesizing complex technical topics for senior and board‑level audiences.
• Certified Business Continuity Professional (CBCP), Certificate of the Business Continuity Institute (CBCI), or similar industry certification

Even Better If...

• You're familiar with regulatory and certification frameworks and standards including SOC 2, DORA, NIST and related cloud/infrastructure audit standards.
• You've driven adoption of enterprise resilience, IT service management (ITSM), or governance, risk, and compliance platforms across decentralized teams.
• You've collaborated with external advisory firms and owned the internal follow‑through on externally produced recommendations.
• Additional cloud certifications (e.g., AWS Certified Solutions Architect, Azure/GCP equivalents) or exposure to multi‑cloud environments

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.The typical base salary range for this position is $143,400 - $216,900 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $172,200 - $236,700 annually.The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.