Sr. Manager Enterprise Support , ES-NAMER-ISV

Amazon Web Services (AWS); New York (NY); On-site; USD 221,000 - 299,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Parental leave

Job summary

Amazon Web Services, Inc. is seeking an Enterprise Support Manager in the United States to lead a team of Technical Account Managers who serve as the primary contact for customers.

You’ll plan and oversee operations of business-critical applications, partner with sales leadership to ensure successful launches, and drive ongoing improvements in customer experience across multiple large-scale workloads. The role emphasizes leadership, cross-functional collaboration, and delivering top-tier support

Qualifications

• Experience in direct customer engagement with senior executives (VP/C-level).
• Bachelor's degree in CS/Engineering/Math/IT or equivalent.
• Experience working with enterprise software companies.
• Experience leading and managing teams in customer service or customer-facing roles.
• 15+ years of management experience.
• 8+ years of technical team management experience.

Responsibilities

• Lead a team of Technical Account Managers to plan, review, and oversee operations of business-critical applications.
• Collaborate with sales leadership to plan and ensure successful launch and operation of AWS workloads.
• Conduct operations reviews and drive continuous improvements in the customer experience.

Skills

Customer engagement

Leadership

Team management

Senior exec liaison

Problem solving

Education

Bachelor's degree or higher in CS/Engineering/Math/IT

Tools

AWS Services

Job description

Description

Application deadline: Nov 1, 2026

AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

The AWS Support team is seeking an Enterprise Support Manager that enjoys solving problems, working with customers, and who has a background from a variety of different fields. The Role needs experience of leading teams responsible for building or managing full application stacks from the system (Linux or Windows) up through a custom application, managing part of a network from layer 3 and higher, or web-related programming that includes the consumption of web services we’d like to talk with you!

Key job responsibilities

As Enterprise Support Manager, you will lead a team of Technical Account Managers who are the primary operational point of contact for your customer, helping to plan, review, and oversee ongoing operations of business critical applications. You will leverage your broad experience to work closely with sales leadership to plan and ensure successful launch and operations of AWS’s largest application workloads. You will lead operations reviews, both internally and with your customers, while constantly seeking ways to improve your customer’s AWS experience.

In this role, you will also act as the voice of the customer within AWS to escort problems and to drive prioritization of business needs for our customers.

About The Team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic Qualifications

• Experience in direct customer engagement, with a focus on support to senior executives (Vice President and C-level)
• Bachelor's degree or above in computer science, engineering, mathematics or equivalent, or Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
• Experience working with enterprise software companies
• Experience demonstrating leadership and people management in Customer Service or customer facing roles
• 15+ years of management experience
• 8+ years of technical team management experience

Preferred Qualifications

• Experience driving improvement programs in the operations, engineering and support fields
• Experience as a technical account nanager, consultant, solutions architect, platform engineer, systems engineer, cloud architect or in a similar role
• Experience in AWS services

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, AZ, TEMPE - 201,000.00 - 272,000.00 USD annually

USA, CA, San Francisco - 231,200.00 - 312,800.00 USD annually

USA, CO, Denver - 201,000.00 - 272,000.00 USD annually

USA, MA, Boston - 201,000.00 - 272,000.00 USD annually

USA, NY, New York - 221,100.00 - 299,200.00 USD annually

USA, TX, Austin - 201,000.00 - 272,000.00 USD annually

USA, TX, Dallas - 201,000.00 - 272,000.00 USD annually

USA, VA, Arlington - 201,000.00 - 272,000.00 USD annually

USA, VA, Ashburn - 201,000.00 - 272,000.00 USD annually

USA, WA, Seattle - 201,000.00 - 272,000.00 USD annually

Company

Amazon Web Services, Inc.

Job ID: A10589563