Sr. Manager, Enterprise Payments Strategy

American Express; New York (NY); Hybrid; USD 90,000 - 165,000; Full time

Job summary

An established industry player is seeking a Director of Enterprise Payments Strategy to lead transformative initiatives in payment execution. This pivotal role involves collaborating with product teams to define strategies that enhance customer experiences and streamline operations. The successful candidate will analyze market trends, develop innovative payment solutions, and oversee program management for comprehensive payment strategies. Join a forward-thinking organization that prioritizes innovation and customer satisfaction, offering a dynamic work environment with opportunities for professional growth and a commitment to employee well-being.

Benefits

Competitive base salaries

Bonus incentives

6% Company Match on retirement savings plan

Free financial coaching

Comprehensive medical, dental, vision benefits

Flexible working model

20+ weeks paid parental leave

Free access to wellness centers

Confidential counseling support

Career development opportunities

Qualifications

• Minimum of 2 years in global non-card payments.
• Experience in payments strategy and processing technologies.

Responsibilities

• Define long-term Enterprise Payments strategy and product evolution.
• Assess current payments landscape and develop optimal models.

Skills

Payments Strategy

Program Management

Analytical Skills

Communication Skills

Problem-Solving

Collaboration

Education

Bachelor's Degree

Tools

Data Analysis Tools

Job description

About Network & Acquiring Solutions

As part of the Global Merchant & Network Services group (GMNS), the Network & Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic, multi-year Enterprise Payments program to bring all payments together into a center of excellence to drive operational excellence for payment execution, enable innovative payment products, services, and capabilities to be built effectively and efficiently, support our BU strategies more closely, and deliver on our customers’ evolving payment needs.

About the Role

This newly created role of Director, Enterprise Payments Strategy is an exciting opportunity to establish and drive Enterprise Payments transformation, vision, priorities and innovation. The incumbent will be an integral leader within a large scale, enterprise-wide program established to redesign our payment execution model, strengthen company’s leadership positions, secure best in class payments processing supporting core American Express’s business, build for the future use cases and provide ultimate customer experience.

Key Responsibilities

• Partner with the product team to define long-term Enterprise Payments strategy, including product evolution, new use cases and optimized operating model, based on market trends and the company’s business priorities.
• Assess the current Enterprise Payments landscape by compiling an inventory of all non-card money movement use cases. Maintain and update the inventory as needed.
• Align the Enterprise Payments product management and product development framework with the NAS New Product Development Process (NPD).
• Formulate a viewpoint on Direct Clearing strategy based on analysis and assessment of all relevant costs, regulations, challenges and risks (operational, reputational, payments processing).
• Develop the optimal clearing and settlement model proposal for the American Express products and payment types in alignment with the largest opportunities and priorities.
• Identify key business use cases for American Express's engagement with the RTP, FedNow, FPS networks and evaluate the potential to offer instant payments solutions globally.
• Assess key market trends, competitive landscape, VOC and identify potential opportunities for American Express innovation within existing use cases or beyond. Build business cases for the key opportunities.
• Evaluate the opportunities for American Express to engage with digital currencies, focusing on potential use cases and strategic advantages.
• Partnership with internal innovation team (Digital Labs) on possible new product prototypes and ideation.
• Create internal Payment Knowledge Center, educational portal giving information on different payment types, market trends, payments taxonomy, and innovation.
• Support cross-enterprise industry trends collaboration forum.
• Stay abreast of new payment regulations and payments networks rule changes, determine impact to the payments processing, and partner with the team on required changes.

Requirements/Qualifications

• Relevant experience: Minimum of 2 years’ experience in global non-card payments (ACH, wire, RTP) on the consumer and/or wholesale side.
• Payments Strategy experience, including understanding of the payments processing technologies, latest market trends and innovative solutions, challenges and opportunities of different payment types.
• Ability to lead and implement an action plan with the objective to improve customer experience, streamline transaction processing and build future proof solutions.
• Program management: Demonstrated ability to lead and manage comprehensive programs in partnership with key stakeholders.
• Business casing and data analysis is a plus.
• Passion for results: Passion to drive execution and deliver results in a fast-moving and innovative environment.
• Analytical mindset: Strong analytical and problem-solving skills with a proactive approach to resolving issues and implementing process improvements.
• Highly collaborative: Ability to collaborate with and build strong relationships with internal and external stakeholders to deliver value beyond traditional means.
• Effective communicator and influencer: Ability to influence key partners and executive stakeholders. Excellent communication skills, proficient in developing excellent quality presentations and deliverables for an executive audience.

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.