Sr Manager - Enterprise Insights

Northwestern Mutual; New York (NY); On-site; USD 93,000 - 140,000; Full time

Benefits offered by this job

Flexible work schedules

Concierge service

Comprehensive benefits

Employee resource groups

Job summary

Northwestern Mutual seeks a Senior Manager of Enterprise Insights - Field Research to translate field realities into enterprise guidance. You will lead the learning agenda across Field, Journey, Marketing, Product and Digital teams, shaping forward-looking strategies grounded in advisor understanding.

You will mentor analytics talent, design reporting frameworks, synthesize field, client and consumer data, and promote AI-enhanced insights to elevate advisor experience and enterprise growth.

Qualifications

• 5+ years in research and data analysis with statistical techniques.
• Experience with B2C markets and field insights preferred.
• Strong cross-functional collaboration and leadership skills.

Responsibilities

• Lead the Field learning agenda with cross-functional partners to develop grounded products and strategies.
• Advocate for field, client and consumer perspectives in enterprise decisions.
• Deliver reports and implications to business partners to improve field, consumer and client experiences.
• Perform data analysis using basic statistical techniques to discover new insights for marketing and partners.
• Define data elements and work with tech resources to design integrated datasets for analysis.
• Identify opportunities to enhance analytics capabilities and adopt best practices.
• Share relevant insights proactively with internal teams.
• Synthesize multi-source data into actionable strategies and plans.

Skills

Field research

Data analysis

Statistical techniques

Cross-functional leadership

Mentoring

Storytelling

Communication

Strategic thinking

AI capabilities

Business acumen

Education

MBA or Master’s degree

Degree in business/marketing/statistics

Tools

Excel

Access

SQL

SAS

SPSS

Tableau

BI tools

Job description

About the Job

As the Senior Manager of Enterprise Insights - Field Research, you will bring financial advisor understanding and strategic foresight to life to inspire profitable growth. You will drive the learning agenda across cross-functional teams, developing forward-looking strategies grounded in field realities and emerging trends. This is your opportunity to help build a new, centralized enterprise insight capability. You will advocate for financial advisors, anticipating their needs while bridging these findings with consumer realities. Beyond driving field research, you will act as a compelling team leader with natural servant leadership abilities, passionate about mentoring and shaping our analytical talent. You will design impactful reporting frameworks by synthesizing custom field research, advisor sentiment, and client NPS where applicable. As a master storyteller, you will help weave disparate field, consumer, and client data into meaningful insights that bring extreme clarity to the organization and empower stakeholders to take insight-led action. By helping to integrate insights across the advisor, client, and consumer journeys, you will unify field experience assessment scores and holistic feedback into a cohesive lifecycle view. This approach allows you to proactively prescribe targeted solutions that elevate the advisor experience and drive enterprise success. Finally, you will support our steady enterprise approach to AI adoption, leveraging AI-driven tools to enhance field research capabilities and keep the team at the cutting edge of data synthesis.

What You'll Do

• Lead the Field learning agenda working closely with Field, Journey, Marketing, Product and Digital teams to develop products, communications and strategies that are grounded in deep financial advisor understanding.
• As part of the Enterprise Insights team, be the go-to source for ad-hoc analysis and actionable research. Be an advocate for the field, client and consumer in internal meetings and a driver of insight-led actions across the enterprise.
• Deliver reports, insights and implications to assigned business partners to inform decisions that improve the field / consumer / client experience.
• Perform data analysis and interpretation, using basic statistical techniques (Frequency distributions, Descriptive statistics, T-tests; Cross-tabs, Correlations, Text analytics) to reveal new findings and insights to marketing and other business partners.
• Determine requisite data elements and work with technical resources to design integrated internal and syndicated datasets to provide required analysis.
• Identify opportunities to enhance the team's analytical capabilities by evaluating current processes, new trends, working with business partners, and taking initiative to apply new and improved research best practices.
• Proactively share relevant information and insights with the internal teams.
• Interpret and synthesize multi-source data into insights that lead to actionable strategies and plans for the brand.

What You'll Bring To The Role

• Minimum of 5 years' experience/knowledge desired in research and data analysis, application of statistical research techniques. B2C category experience strongly preferred.
• Seasoned expert in advanced features of a variety of programs which may include Excel, Access, SQL, SAS, SPSS, Tableau and Business Intelligence tools.
• Experience and knowledge of the following advanced analytic techniques (Regression, Factor analysis, Cluster analysis highly preferred).
• Experience should include budget management, and vendor management.
• Analyzes current market data through research. Gathers data from external and internal sources to strategize and develop an initial product design.
• Strong technical market research skills that include; quantitative, qualitative, primary, and secondary.
• Degree in business, marketing, social sciences, statistics or related field. Ideally from top-tier school.
• Strong business acumen.
• Financial Services Experience Not Required; but must have, or acquire soon after, intimate knowledge of NM field, markets, clients and products.
• Able to be both strategic and tactical, with strong analytical, problem solving and conceptual skills. Ability to unite key colleagues and cross-functional partners by gaining trust through demonstrating business expertise.
• Facilitates collaboration, communication, coordination, and planning with individuals and teams from different functions within the organization, and who have different areas of expertise, to achieve common goals
• Consistently displays professional courage to research design, analysis and interpretation to deliver credible work product free of bias.
• Acts in the best interest of consumer / clients and the company.
• Embraces new research tools and AI capabilities as they become available and approved.
• MBA or Master's Degree strongly preferred

Compensation Range:

Pay Range - Start:

$93,440.00

Pay Range - End:

$140,160.00

Geographic Specific Pay Structure:

Structure 110:

$89,440.00 USD - $134,160.00 USD

Structure 115:

$93,440.00 USD - $140,160.00 USD

We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; the current market; location of the candidate; other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable.

Northwestern Mutual is an equal opportunity employer that welcomes talented individuals of all backgrounds. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.

Skills

Cross-Functional Partnerships

FIND YOUR FUTURE

We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging.

• Flexible work schedules
• Concierge service
• Comprehensive benefits
• Employee resource groups