Field Tech Solutions and Support Consultant

Northwestern Mutual; Phoenix (AZ); On-site; USD 70,320 - 105,480; Full time

Benefits offered by this job

Flexible work schedules

Concierge service

Comprehensive benefits

Employee resource groups

Job summary

Northwestern Mutual seeks a Technology Solutions & Support Consultant to optimize technology configurations and drive integration for financial advisors across network offices. This on-site role blends consulting with hands-on support to enhance advisor productivity and client experiences.

The role emphasizes relationship-building, training, and cross-functional collaboration, with travel to supported offices as needed.

Qualifications

• Bachelor's degree in business or related field, or equivalent experience.
• Minimum of 2 years related experiences including consultation experience working with professionals within financial services or similar industry.
• Experience coaching and training professionals.
• Ability to understand sales-focused software technology and its benefits.
• Advanced knowledge in computer, mobile device hardware, and software troubleshooting including proficiency in using software support tool
• Ability to build and maintain relationships.
• Proven ability to consult and drive measurable improvements in an outcome-based model.

Responsibilities

• Develop relationships with financial advisors, FA teams, and network office leadership to understand objectives and support needs.
• Assist advisors and teams in using Northwestern Mutual's technology tools effectively to enhance client-advisor experiences and productivity.
• Utilizes extensive knowledge of computers, mobile devices, hardware, software configurations, operating systems, and LAN.
• Develop an understanding of insurance and investment sales cycles to integrate technology into business processes.
• Apply consulting strategies to demonstrate technology benefits with clear communication for audience understanding.
• Provide advanced project consultation and SME to enterprise partners on technology needs and office builds.
• Collect feedback from advisors and teams to relay to Home Office leadership for meeting user needs.
• Manage escalations and project management of enterprise technology implementations and upgrades with communication to leadership.
• Identify inefficiencies and suggest simple technology applications to improve advisor practices.

Skills

Relationship building

Consulting

Training & coaching

Technical troubleshooting

Technology integration

Communication

Education

Bachelor's degree in business or related field

Job description

About the Job:

The Technology Solutions & Support Consultant is an on-site position embedded within network offices nationwide, dedicated to advancing financial advisors' sales effectiveness and practice growth through innovative technology solutions. This dual role involves optimizing technology configurations and driving technical product integration while simultaneously delivering customized consulting to align digital strategies with business objectives and championing the adoption of Northwestern Mutual's technology suite. By spearheading strategic technology integration, the consultant transforms advisor practices, driving continuous improvement and fostering collaboration across all organizational levels.

What You'll Do:

• Develop relationships with financial advisors (FA), FA teams, and network office (NO) leadership and their teams, focusing on understanding basic business objectives and support needs.
• Assist advisors and teams in using Northwestern Mutual's technology tools effectively, demonstrating how they enhance client-advisor experiences and productivity.
• Utilizes extensive knowledge of computers, mobile devices, hardware, software configurations, operating systems, and LAN.
• Develop a thorough understanding of the insurance and investment sales cycles to understand how technology can be integrated into business processes.
• Apply consulting strategies to demonstrate technology benefits, focusing on clear communication to ensure audience understanding.
• Provides advanced project consultation, and subject matter expertise to enterprise partners on technology needs, remodels, new office buildouts, and upgrades to enhance the customer experience.
• Collect feedback from advisors and teams to relay to Home Office leadership, helping ensure technology solutions meet user needs.
• Manages escalations and project management of enterprise technology implementations and upgrades, including communication and feedback to local and corporate leadership.
• Support the identification of inefficiencies with guidance, suggesting simple technology applications to improve advisor practices.
• Participate in planning sessions to support goal achievement, learning strategic methods to increase productivity and client satisfaction.
• Assist in delivering training on technology best practices, facilitating classes under supervision to promote effective tool usage.
• Help prepare users for new technology deployments by assisting with training and communication of benefits.
• Handles vendor management of third-party technology solutions providers and implementations, ensuring effective collaboration and integration.
• Track engagement activities and attend training sessions to expand knowledge and skills, contributing to improvement efforts.
• Maintains a high level of proficiency and expertise in complex computer hardware and software technologies through continuous education, advanced training, and self-study.
• Travel may be required based on supported offices.

What You’ll Bring to the Role:

• Bachelor's degree in business or related field, or equivalent experience.
• Minimum of 2 years related experiences including consultation experience working with professionals within financial services or similar industry.
• Experience coaching and training professionals.
• Technology support experience preferred.
• Ability to understand sales-focused software technology and its benefits.
• Advanced knowledge in computer, mobile device hardware, and software troubleshooting including proficiency in using software support tool
• Ability to build and maintain relationships.
• Proven ability to consult and drive measurable improvements in an outcome-based model. (E.g. prior demonstrated ability to drive % increase in adoption, sales etc.)
• Demonstrated ability to lead and facilitate groups of people.

What Sets you apart:

• Adaptive Communication - Adaptive Communication: Formulates strategies to be used to convey complex information about services, products, systems, or processes to targeted audiences; communicates and liaises between technical and non-technical audiences.
• Consulting - Consulting: Connects with stakeholders to understand and gain specific information to help resolve customer problems in a given domain. Communicates effectively intent to customers, solicits customer requirements, utilizes domain knowledge and collaborates with the right stakeholders.
• Field Advocacy - Field Advocacy: Serves as an advocate and liaison of the field to produce meaningful interactions with the field that increase awareness and satisfaction with products and services; brings a field-centric mindset to value creation, prioritization, sequencing, and/or design of digital product enhancements, to maximize value to the field and increase the effectiveness of adoption.
• Interpersonal Savvy - Interpersonal Savvy: Relates well to all kinds of people inside and outside of the organization. Builds appropriate rapport, constructive and effective relationships. Uses diplomacy and tact and diffuses high-tension situations comfortably.
• Prioritization - Prioritization: Assesses and accurately assigns priority levels to different tasks based on importance, urgency, and alignment to business and strategic goals.
• Technical & Digital Acumen - Technical & Digital Acumen: Leverages knowledge and approaches of digital products and technologies to solve problems, complete tasks and accomplish goals. Demonstrates effective adaptability to new and emerging technologies.
• Training Needs Analysis - Training Needs Analysis: Identifies skills gaps using data analysis and qualitative observation and advises on learning needs for successful individual and organizational performance.

#LI-Hybrid

This position has been classified as an Associated Person under NMIS guidelines and requires fingerprinting and completion of required form.Non-Registered Fingerprinted - FINRA

Compensation Range:

Pay Range - Start:

$70,320.00

Pay Range - End:

$105,480.00

Geographic Specific Pay Structure:

Structure 110:

$77,360.00 USD - $116,040.00 USD

Structure 115:

$80,880.00 USD - $121,320.00 USD

We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.

Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now!

Northwestern Mutual is an equal opportunity employer that welcomes talented individuals of all backgrounds. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.

Skills

Sales Cycle Acumen (NM) - Beginner, Training Needs Analysis (NM) - Beginner, Change Management (NM) - Beginner, Domain Expertise (NM) - Beginner, Cross Functional Partnering & Planning (NM) - Intermediate, Adaptive Communication (NM) - Beginner, Consulting (NM) - Beginner, Prioritization (NM) - Beginner, Customer Centricity (NM) - Intermediate, Learning Agility & Critical Thinking (NM) - Intermediate, Root Cause Analysis & Decision Quality (NM) - Beginner, Change Adaptability (NM) - Intermediate, Technical Troubleshooting (NM) - Beginner, Interpersonal Savvy (NM) - Beginner, Technical & Digital Acumen (NM) - Beginner, Field Advocacy (NM) - Beginner

FIND YOUR FUTURE

We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging.

• Flexible work schedules
• Concierge service
• Comprehensive benefits
• Employee resource groups