Sr. Manager, eCommerce Store Operations

Warner Music Group; New York (NY); On-site; USD 110,000 - 140,000; Full time

Job summary

Warner Music Group in New York seeks a Sr. Manager, eCommerce Store Operations to lead a small team of local operations managers and own the setup, publishing banners, promotions, and high-visibility product launches on artist stores.

You will collaborate with ecommerce operations, merchandising, marketing, analytics, and label/artist teams, as well as technology partners, to support growth of a global eCommerce business serving hundreds of artists and millions of fans.

Qualifications

• 5 years of eCommerce and store operations experience.
• Experience supporting product launches and high-visibility campaigns.
• Proven ability to coordinate cross-functional teams.

Responsibilities

• Lead a small team of local operations managers and own setup/publishing of banners, promotions, and launches on artist stores.
• Collaborate with ecommerce operations, merchandising, marketing, analytics, and label/artist teams.
• Partner with technology teams to drive improvements in tools and processes.
• Define requirements and success metrics for streamlined operations.
• Monitor weekly sales and ensure accuracy of campaign and product performance.
• Coordinate with customer service to reflect store updates and address issues.

Skills

eCommerce

Store operations

Cross-functional

Data-driven decisions

Tools

Shopify

ASANA

AirTable

Monday.com

JIRA

Job description

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses: Curiosity: We do our best work when we’re immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future. Collaboration: Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans. Commitment: We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we’re committed to keeping the faith, acting with integrity, and delivering on our promises. WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone. We encourage applications from people with a wide variety of backgrounds and experiences. Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.

A little bit about our team: WMX, Warner Music Group’s culture-driving media, creative content, and artist services’ division, sets a new standard for artists, advertisers, and fans through world class experiences, award-winning creative content, and industry leading audience insights. At WMX (Warner Music Experience) we’re building the music industry’s most dynamic artist and fan-centric organization, creating fans and influencing culture through engaging content and best-in-class experiences. We partner with acclaimed brands and emerging artists to create innovative, authentic, world-class consumer experiences. Ecommerce and Commerce Channels has grown to be a thriving business for artists and brands. Our team partners with artists, labels and executives to develop engaging artist stores, social activations, sales channel extensions and memorable customer experiences. We develop best in class tools and processes to help internal teams efficiently deliver products and services to fans around the world.

Your role:

• We’re looking for a Sr. Manager, eCommerce Store Operations to lead a small team of local operations managers. This role will manage the set up and publishing banners, promotions and high visibility product launches on our artists stores. The role is instrumental in helping build fan to artists relationships through product launches and promotional activations.
• As part of the global D2C Operations Leadership team you will be instrumental in defining and streamlining business processes and driving outcomes. Working closely with ecommerce operations, merchandising, marketing, analytics, label / artist teams and technology partners, you’ll support the continued growth and investment in a global eCommerce business that serves hundreds of artists and millions of fans.
• Help own the business process to manage intake requests, allocate resources, execute and launch product, promotion and marketing requests on our ecommerce sites.
• Manage a direct team of store and item operations managers who operate our customer facing artists stores.
• Define requirements, and success metrics for our streamlined operations process and drive continuous improvement in team performance.
• Own requirements and implementation of project management tools for your area of accountability. Familiarity with ASANA, AirTable, Monday or JIRA.
• Execute visual merchandising strategies to showcase new releases, featured products and promotions effectively and continuously refine presentations to drive improvements in engagement and conversion rates.
• Collaborate with the store managers / brand management team to understand the goals, objectives, and messaging for new releases, campaigns, and promotions.
• Execute the timed launch of the campaign according to the predetermined plan and schedule, ensuring all elements are activated accurately.
• Continuously monitor and track weekly sales on new album releases to ensure chart numbers are accurate while identifying any sales discrepancies.
• Partner with technology and platform teams to identify and prioritize improvements in business tools, analytics and project management suites to improve business performance.
• Coordinate with Customer Service teams to update stores to respond to customer feedback, address issues promptly to minimize exposure.

About you:

• 5 years of eCommerce and Site Merchandising or store operations experience Experience supporting product and marketing campaigns on high visibility stores.
• Experience working with Shopify or similar eCommerce platforms Understanding of product catalogs, content management, digital publishing and merchandising processes.
• Proven ability to work cross-functionally with marketing, merchandising, brand management, customer services and external stakeholders to coordinate product launches.
• Excellent written and verbal communication skills with stakeholders at all levels Passion for the customer experience and exception service to clients protecting their brand and reputation as well as advocating for a best in class customer experience.
• Detail oriented and accountable to quality of overall outcomes and individual teams deliverables.

We’d love it if you also had:

• Comfortable using data to prioritize decisions and measure business impact.
• Ability to influence and lead indirect