Sr. Manager, E-Commerce Insights and Business Planning

Ahold Delhaize USA; Quincy (MA); Hybrid; USD 125,000 - 188,000; Full time

Job summary

Ahold Delhaize USA is seeking a Senior Manager, E-Commerce Insights and Business Planning to drive e-commerce performance for five grocery brands across 19 states and 2,000+ stores.

The role supports strategic planning for e-commerce fulfillment, owning analytics and reporting, and delivering insights for major business decisions. Hybrid work includes 3 in-person days at core offices (Chicago, Quincy) and 2 remote days.

Qualifications

• 5+ years in consulting, strategy, analytics, and/or supply chain optimization.
• Degree or equivalent in Statistics, Data Science/Analytics, Industrial Engineering, Operations Research, Supply Chain Management, or similar field.
• Core competencies in analyzing data, developing strategic narratives, managing projects, presenting to leadership, building relationships, and articulating complex concepts to executives and cross-functional teams.
• Presentation skills with success in bringing data and modeling insights to life and generating stakeholder buy-in through storytelling, strategic framework development, and advanced analysis.
• Relationship skills with the ability to forge trust and maintain ongoing communication with brand partners and cross-functional colleagues.
• Analytical skills with the ability to work with large data sets, structure analyses, dig into data at different levels of detail, and identify trends, gaps, and anomalies with strong proficiency in SQL, Excel, and tools such as Alteryx, Tableau, and PowerBI.
• Background in consulting, retail (e-commerce ideal) or CPG supply chain, analytics, or strategy, ideally with exposure to operations research, strategic planning, and/or tactical planning.

Responsibilities

• Enable the e-commerce insights and business planning team to answer complex business questions about the market and competitive positioning.
• Generate actionable insights, strategic inputs, and frameworks to address brand, leadership, and cross-functional questions and support decision-making.
• Collaborate with brand partners, executive leadership, and cross-functional teams to translate strategy into modeling and analysis approaches.
• Analyze company and external data, identify trends and anomalies, produce data-driven insights, and deliver executive recommendations.
• Present strategic recommendations, modeling outputs, and analysis results to executives and brand partners to gain buy-in and develop long-term plans.
• Drive continuous improvement, stand up internal initiatives, budget and estimate effort, define processes, and develop internal artifacts and templates.

Skills

SQL

Excel

Analytical thinking

Stakeholder management

Presentation

Strategic thinking

Cross-functional collaboration

Education

Statistics

Data Science/Analytics

Industrial Engineering

Operations Research

Supply Chain Management

Tools

Alteryx

Tableau

PowerBI

Job description

Category/Area of Expertise: Fulfillment Strategy & Services

Job Requisition: 532470

Address: USA-MA-Quincy-1385 Hancock Street

Store Code: ADUSA Executive Admin (5161659)

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Primary Purpose

As the Senior Manager, E-Commerce Insights and Business Planning, you will help drive e-commerce performance and enable our five grocery brands to predict and respond to our customers' evolving e-commerce needs across 19 states and 2000+ stores. You'll be part of the department that partners with our brands to set the strategy for e-commerce fulfillment, and a major player on the team that owns e-commerce fulfillment analytics and reporting, supports tactical and strategic planning, drives the three-year e-commerce market outlook, and delivers actionable insights to support significant business decisions for our five multi-billion dollar grocery brands.

Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Chicago, IL & Quincy, MA

Applicants must be currently authorized to work in the United States on a full-time basis.

Duties And Responsibilities

• Enabling the e-commerce insights and business planning team to answer juicy and ambiguous business questions such as, "What does the e-commerce market look like in 2030?" and "How are we positioned to respond to major competitor decisions?" and "What's the capital investment needed to reach our e-commerce growth targets over the next three years?"
• Generating actionable insights, strategic inputs, and strategic frameworks to address brand, leadership, and cross-functional questions and support strategic decision-making
• Collaborating with brand partners, executive leadership, and cross-functional teams to translate high-level direction, strategic questions, and overall strategy to a modeling and analysis approach
• Analyzing company data, external data, and strategic modeling outputs to identify trends, gaps, and anomalies, produce data-driven insights, and deliver executive recommendations
• Presenting strategic recommendations, modeling outputs, and analysis results to executive leadership and brand partners to gain buy-in and develop long-term and near-term plans
• Driving continuous improvement and supporting the future of our team by standing up internal initiatives, fostering the development of other team members, budgeting and estimating effort, defining processes and solution enhancements, and developing internal artifacts and templates

Qualifications

• Work Experience (5+ years) in consulting, strategy, analytics, and/or supply chain optimization.
• Degree or Equivalent Experience in Statistics, Data Science/Analytics, Industrial Engineering, Operations Research, Supply Chain Management, or similar field
• Core Competencies in analyzing data, developing strategic narratives, managing projects, presenting to leadership, building relationships, and articulating complex concepts to executives and cross-functional teams
• Presentation Skills with demonstrated success in bringing data and modeling insights to life and generating stakeholder buy-in through storytelling, strategic framework development, and advanced analysis
• Relationship Skills, with the ability to forge trust and maintain ongoing communication with brand partners and cross-functional colleagues
• Analytical Skills with the ability to work with large data sets, structure analyses, dig into data at different levels of detail (micro and macro level), and identify trends, gaps, and anomalies with strong proficiency in SQL, Excel, and tools such as Alteryx, Tableau, and PowerBI (or equivalent)
• Background in consulting, retail (e-commerce ideal!) or CPG supply chain, analytics, or strategy, ideally with exposure to operations research, strategic planning, and/or tactical planning

Preferred Qualifications

• Self-motivated and an independent thinker with a bias toward action and ownership
• Energized by ideating and analyzing data to solve ambiguous business problems
• A collaborative team player who enjoys working with others and rolling up your sleeves to figure things out
• A stellar presenter who can distill complex concepts into strategic narratives, can frame and position analysis for a variety of audiences, and is comfortable with presenting across levels
• A bridge-builder who easily generates buy-in, manages stakeholders, and develops and maintains relationships across levels and teams
• Able to self-manage competing priorities and work with minimal oversight
• Able to manage major initiatives and herd the cats
• Organized, detail-oriented, and responsive
• A strong communicator (both oral and written) who can influence without authority
• Passionate about process improvement, documentation, and standardization

IL/MA/MD/NY Salary Range: $125,200 - $187,800

Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.

At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.

Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.

Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.

We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.