Sr. Manager/Director, Strategy, Operations & Program Management, Maestro

100 Salesforce, Inc.; San Francisco (CA); On-site; USD 123,000 - 273,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid parental leave

Life and disability insurance

401(k)

Employee stock purchase program

Job summary

Salesforce is seeking a senior analytics-focused operations professional to own the analytics, run day-to-day programs, and scale successful approaches across regions. You will deliver market sizing, capacity models, and pricing tests with clear recommendations beyond spreadsheets.

Role requires 8+ years in strategy/operations, strong SQL/CRM Analytics skills, and experience managing global programs with stakeholders. A bachelor's degree or equivalent is required.

Qualifications

• 8+ years across strategy and operations, business operations, program management, or related fields.
• Advanced modeling and analytics using SQL, CRM Analytics, or equivalent.
• Global program management across regions and functions with deadlines.
• Ability to scale one-off processes into repeatable, scalable plays.
• Clear writing for executives; ability to produce memos and summaries.
• Each number published has a source and confidence level.
• Ability to move between capacity models and field readiness plans.

Responsibilities

• Own the analytics: pipeline, adoption, delivery, and customer outcomes with traceable sources.
• Run day-to-day programs: reviews, launches, field readiness, cross-team workstreams.
• Create scalable plays with owners, checklists, metrics, and training paths.
• Document decisions and updates for executive audiences.

Skills

Strategy & Ops

Analytics

Program management

Scaling

Writing

Sourcing discipline

Capacity modeling

Education

Bachelor's degree or equivalent experience

Tools

SQL

CRM Analytics

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Operations Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Description

AI Labs is building an emerging product that changes how Salesforce itself gets built and run. We move quickly and we decide with evidence, which means someone has to own the analytics, run the programs, and turn what works once into something that works everywhere. That is this role. You own the analysis and the day to day programs for the team. When something proves out in one region or one account team, you are the person who makes it repeatable and then scales it across our global business.

Responsibilities

Own the analytics. One set of numbers for pipeline, adoption, delivery, and customer outcomes. Every figure sourced, with a clear line between measured results and estimates. Bring the answer. Market sizing, capacity models, pricing tests, build versus buy. Come with a recommendation, not just a spreadsheet. Run the day to day programs. Own the programs that keep the team moving: reviews, launches, field readiness, and the workstreams that cross teams. You are the person who knows what is actually blocked. Make it repeatable. Take a concept that worked once and turn it into a play with an owner, a checklist, a measure, and a training path. Then make it scale. Roll that play across regions and teams, and hold it to the same standard everywhere. Write. V2MOMs, decision memos, and executive updates in language anyone in the room can follow on first read. Be a force multiplier. Take the problem nobody owns yet, scope it, and bring back the plan.

Required Experiences & Skills

• Experience. 8+ years across strategy and operations, business operations, program management, management consulting, or corporate strategy, with time inside a high growth software business.
• Analytics. Advanced modeling, and you get your own answers from SQL, CRM Analytics, or equivalent. You do not wait on a reporting queue.
• Program management. You have run global programs across multiple regions and functions, on a deadline, with real stakeholders.
• Scaling instinct. You have turned a successful one off into standard practice, and you know what breaks when something goes global.
• Writing. You write clearly and briefly for executives. You know the difference between a summary and a decision memo.
• Sourcing discipline. Every number you publish has a source and a confidence level attached.
• Range. You can move between a capacity model in the morning and a field readiness plan in the afternoon without losing quality on either.

Preferred

Salesforce platform or ecosystem experience. Experience operating a consumption based business. Experience supporting an acquisition integration.

Education

Bachelor's degree or equivalent relevant experience required.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including:

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• an employee stock purchasing program

More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $123,100 - $273,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $147,400 - $298,400 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.