Sr. Manager, Digital Product Management

Charles Schwab; Southlake (TX); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off and sabbatical after 5y

Parental leave and family building

Tuition reimbursement

Health, dental, and vision insurance

Job summary

Charles Schwab is seeking a Sr. Product Manager for Platform & Delivery Channels to lead the Digital Messaging platform and delivery channels, including email, SMS, and app messaging.

You will define strategy, governance, and outcomes, partnering with tech and control teams to support scalable, compliant client experiences. You will coach a team of product professionals, translate enterprise priorities into team outcomes, manage roadmaps, and prioritize investments balancing business value,

Qualifications

• Bachelor's degree or equivalent practical experience.
• Experience leading product teams in a digital platform or regulated environment.
• Ability to balance product delivery, platform reliability, and risk.
• Strong analytical and problem-solving skills with data-driven decision making.
• Proven ability to align senior business and technology stakeholders and deliver results.

Responsibilities

• Own the Digital Messaging platform and channel roadmap to meet client and business needs.
• Partner with technology and control teams to ensure reliability, scalability, and compliance.
• Set standards for how, when, and where messages reach clients.
• Define product success metrics and use them to assess outcomes.
• Lead and develop product management professionals responsible for platform strategy and delivery.

Skills

Product management

Leadership

Agile practices

AI-enabled capabilities

Data-driven decisions

Stakeholder management

Regulated environments

Education

Bachelor's degree

Tools

MS Project

Jira

Confluence

Rally

SharePoint

Job description

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us 'challenge the status quo' and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship.

At Schwab, you’re empowered to make an impact by challenging the status quo and delivering meaningful outcomes for clients. The Digital Retail Integrated and Core Experiences organization drives consistent, streamlined digital experiences across Schwab’s platforms. Within this organization, Digital Messaging owns the platforms and channels that deliver secure, scalable, and reliable messaging to millions of clients and advisors.

Role Summary

The Sr. Product Manager, Platform & Delivery Channels is the people leader accountable for the product direction and evolution of Schwab’s Digital Messaging platform and delivery channels, including email, SMS, mobile push notifications, web messaging, mobile app messaging, and related messaging capabilities. This leader sets the channel strategy, standards, orchestration patterns, and decisioning capabilities that guide how, when, and where messages are delivered, in partnership with technology and control teams, to support relevant client experiences at enterprise scale.

You will lead and develop product management professionals responsible for platform strategy, analytics, roadmap delivery, channel capabilities, operational health, and continuous improvement. You will translate enterprise priorities into clear team outcomes, make portfolio and resource tradeoffs, remove barriers across teams, and create the conditions for accountable, inclusive, high-quality execution.

Key Responsibilities

• Own the Digital Messaging platform and channel roadmap to meet client and business needs.
• Partner with technology and control teams to keep messaging reliable, scalable, and compliant.
• Set standards for how, when, and where messages reach clients.
• Define product success measures and use them to assess outcomes.
• Set investment priorities that balance business value, platform health, and risk.
• Align cross-functional partners on shared priorities and ownership.
• Establish consistent product practices that support effective delivery.
• Use client feedback and operational insights to improve messaging capabilities.
• Give leaders clear recommendations to support timely decisions.
• Advance responsible use of new technology, including AI, to improve messaging.
• Coach product professionals to strengthen their skills and career growth.
• Set clear team goals and hold team members accountable for results.
• Build an inclusive team that attracts and retains talent.
• Lead with transparency and sound judgment to protect client trust.
• Establish consistent AI habits and shared practices across the team
• Lead teams to establish AI habits, implement

What you have

Required Qualifications

• Bachelor’s degree or equivalent practical experience
• 7+ years product management or relevant experience
• Direct people management experience, including setting objectives, conducting performance reviews, and developing product professionals
• Strong business and technology acumen, with the ability to balance product delivery, platform reliability, and risk
• Strong analytical and problem-solving skills, with the ability to use data to guide decisions
• Proven ability to build relationships with senior business and technology leaders and deliver results across a complex organization
• Excellent communication skills, including the ability to explain complex issues and difficult tradeoffs in clear business terms
• Experience applying agile and lean product practices to deliver measurable outcomes
• Experience leading AI-enabled capabilities within a digital platform or regulated environment
• Experience assessing AI opportunities, defining measurable outcomes, and leading prioritization decisions
• Experience establishing AI operating standards and developing leaders and teams in the use of AI

Preferred Qualifications

• Prior financial services industry experience
• Experience in scaled agile practices (SAFe); Experience in AI delivery models
• Experience in use of MS project, Jira, Confluence, Rally, and SharePoint

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance