Sr. Manager, Digital Customer Success Programs

Alteryx; United States; Remote; USD 150,000 - 200,000; Full time

Job summary

An established industry player is seeking a strategic leader for Digital Customer Success Programs. This remote-friendly role involves driving the strategy, development, and execution of digital engagement initiatives across the customer lifecycle. You will collaborate with various departments to enhance the digital customer journey, ensuring that all customers receive a human-connected experience. If you're passionate about leading high-impact teams and creating innovative programs that maximize customer value, this is the perfect opportunity for you. Join a culture that values inclusivity and empowers you to be your authentic self while making a significant impact in the technology sector.

Benefits

Bonus or Commission

Medical Benefits

Retirement Plans

Wellness Programs

Employee Discounts

Time Off

Qualifications

• 7+ years in Customer Success or Program Management with a digital focus.
• 5+ years of leadership experience in Customer Success.

Responsibilities

• Drive strategy and execution of digital engagement programs.
• Lead a team to optimize customer success initiatives.

Skills

Customer Success

Program Management

Digital Engagement

Leadership

Executive Communication

Data-Driven Decision Making

Adaptability

Problem Solving

Education

Bachelor's Degree or Equivalent Experience

Tools

Gainsight

Khoros

Salesforce

Tableau

Zoom

Teams

Job description

We're looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you're a high performer who's an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.

Alteryx is searching for a Sr. Manager, Digital Customer Success Programs. This position is remote-friendly.

Position Overview:

As the Leader of Digital Customer Success Programs, reporting to the VP, Customer Success, you will drive the strategy, development, and execution of digital engagement programs across the customer lifecycle. Your team will oversee the testing, deployment, and optimization of digital touchpoints, including onboarding, adoption, Community engagement, User Groups, blogs, podcasts, and other scalable motions, that empower Customer Success Managers (CSMs) and account teams to focus on strategic engagements.

This role requires a strategic and cross-functional leader who can scale customer success initiatives across all regions, segments, and products to achieve digital-first, human-connected experiences that empower all customers. You will partner closely with Marketing, Product, Technical Pre-Sales, and Customer Education to enhance the digital customer journey and drive measurable impact.

Primary Responsibilities:

• Define & Drive Strategy: Develop and present the strategy and success measures for scalable Customer Success digital programs spanning all products, segments, and customer journey stages.
• Lead a High-Impact Team: Manage a team of program owners responsible for executing and optimizing digital engagement initiatives, including:
  
  
  • Automated lifecycle touchpoints for onboarding and adoption
  • Podcasts, blogs, and guides to engage and educate customers
  • User Groups and Community Live Webinars to foster peer-to-peer learning
  • Community engagement events that enhance customer connections
• Cross-Functional Leadership: Collaborate with Marketing, Pre-Sales, Sales, Customer Success, Education, and Operations to align digital touchpoints with broader customer engagement efforts.
• Navigate Challenges & Change: Lead through escalations, program pivots, and technology or launch challenges with a solutions-oriented approach.
• Optimize Technology & Tools: Identify and drive technology requirements for program execution, leveraging Gainsight, Khoros, Salesforce, Teams, Zoom, Alteryx, Tableau, and internal tools.
• Strategic Planning & Budgeting: Provide input on annual planning and budget allocation for Community programs, ensuring alignment with business priorities.

Skills and Experience:

• 7+ years of experience in Customer Success and/or Program Management, with a focus on Digital or Scaled Customer Success in the technology sector.
• 5+ years of leadership experience, ideally within Customer Success.
• Experience leading a global team across multiple time zones, languages, and cultural backgrounds.
• Executive communication skills, including presenting strategies and program results to senior leadership.
• Deep understanding of the Alteryx user landscape, particularly at the end-user level, where scaled engagement has the highest impact.
• Data-driven decision-making: Experience leveraging customer insights and success metrics to inform and refine strategy.
• Technical acumen: Ability to identify dependencies and opportunities across digital engagement platforms (e.g., Community, Customer Portal, In-Product, Email, etc.).
• Strategic advocacy & resource allocation: Ability to champion program needs while optimizing resources effectively.
• Adaptability & problem-solving: Ability to navigate multiple and shifting priorities and unexpected challenges with confidence.
• Bachelor's degree or equivalent experience required.

Why This Role Matters:

This role plays a critical part in scaling Customer Success through digital engagement-helping customers maximize value, stay engaged, and grow with Alteryx. If you're passionate about building innovative programs, leading high-performing teams, and driving digital-first success strategies, we want to hear from you!

Compensation:

Alteryx is committed to fair, equitable, and transparent compensation. Final compensation will be determined by various factors such as your relevant work experience, education, certifications, skills, and geographic location.

The salary range for this role in the United States is $150,000 - $200,000.

Employees may also be eligible for a wide range of other benefits, such as a bonus or commission, medical, retirement, financial, wellness, time off, employee discounts, and others.

Interested? Learn more and apply today at alteryx.com/careers!

#LI-EM1

#LI-REMOTE

Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we're invested in building teams with a wide variety of backgrounds, identities, and experiences.

Benefits & Perks:

Alteryx has amazing benefits for all Associates which can be viewed here.

For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Alteryx will consider for employment qualified applicants with arrest and conviction records.

This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant's capacity to serve in compliance with U.S. export controls.