Sr. Manager & Development Services Liaison

City-of-Scottsdale; Scottsdale (AZ); On-site; USD 133,000 - 163,000; Full time

Benefits offered by this job

12 Paid Holidays

Vacation and Sick Leave

Medical, Dental & Vision Benefits

Tuition Reimbursement

Job summary

The City of Scottsdale seeks an experienced leader to direct Development Services, including Permit Services, Records, Development Engineering and Building Plan Review. You will drive strategic and operational excellence, manage workforce and resources, and ensure consistent, high‑quality service across the development lifecycle.

You will act as the senior liaison to developers and customers, coordinating with internal teams to resolve issues and maintain codes, policies and regulations while

Qualifications

• Experience leading Development Services, permitting, and review functions.
• Proven ability to coordinate with developers, property owners, contractors and design professionals to improve service delivery.
• Strong background in shaping strategic, operational and performance improvements across a development lifecycle.

Responsibilities

• Lead Development Services division operations and ensure high‑quality service delivery.
• Serve as senior liaison between the city and stakeholders to ensure timely development reviews and permitting.
• Coordinate with technical authorities to clarify requirements and resolve issues.

Skills

Operations leadership

Stakeholder management

Customer service

Education

Bachelor's degree in Civil Engineering, Architecture, Construction Management, Building Science, or related field

Job description

Under the direction of the Deputy Director Planning & Development Services, manages the operations of the Development Services division, including Permit Services and Records, Development Engineering, and Building Plan Review. Provides strategic and operational leadership for consistent, high-quality service delivery, workforce and resource management, performance and continuous improvement across the development lifecycle.

Serves as the senior Development Services liaison and customer experience leader, providing a coordinated point of connection between the city and developers, property owners, contractors, design professionals, businesses, residents, city departments and other stakeholders to ensure timely, consistent and high-quality delivery of development review and permitting services. Coordinates with responsible work units and technical authorities to clarify requirements, resolve issues and provide predictable, responsive and customer-focused service while maintaining applicable codes, ordinances, policies and regulations.

Anticipated starting salary for this position may be up to mid-point depending on candidate’s experience and internal equity. The full salary range is listed above and mid-point for this position is $147,950.40 annually.

Please note: Be sure to check your email junk/spam folders regularly for possible notifications and/or self-schedule interview invitations from Governmentjobs.com

Education and Experience

• Bachelor's degree from an accredited educational institution in Civil Engineering, Architecture, Construction Management, Building Science, or a closely related field.
• Six years of progressively responsible professional experience in development services, permitting, building, engineering, land development or a closely related field which includes four years of experience managing professional development services, operations, programs or teams.
• Experience working directly with developers, contractors, design professionals, property owners, businesses, residents and other customers to resolve complex development-related issues and improve service delivery.
• Any equivalent combination of education, training and job-related experience that meets the minimum qualifications may be substituted.

Licensing, Certifications and Other Requirements

• Obtain, within 36 months of hire or promotion, CBO certification.
• Every person employed by the City of Scottsdale shall reside in the State of Arizona during active employment by the City, regardless of whether the employee is approved to work remotely.

Other pertinent licenses and/or certifications may be required of some positions depending on division/department/services assignment.

Benefits Highlights:

The City of Scottsdale offers a comprehensive benefits package including:

• 12 Paid Holidays, which includes 1 Floating Holiday
• Vacation Accrual; starts at 10.3 hours/month
• Sick Leave Accrual; 8 hours/month
• Medical (which includes behavioral health coverage), Dental & Vision Benefits
• City Paid Basic Life Insurance (equal to one times employee annual salary); option of Supplemental Life Insurance
• Tuition Reimbursement; $2,500/year
• Participation in the Arizona State Retirement System (ASRS) Defined benefit plan with mandatory employer & employee contributions currently at 11.98% which includes a Long-Term Disability benefit
• Supplemental Retirement Plans through Nationwide; 457
• Pet Insurance
• Bilingual pay compensation
• Employer contribution of $10 per pay period to employee's PEHP (Post-Employment Health Plan) account

Selection Process:

The application and supplemental questions are an integral part of the selection process and must be completed in full in order for you to be considered as a candidate. Please complete each section and answer all questions as thoroughly as possible. DO NOT state "See Resume" in lieu of answering. Unanswered questions, incomplete responses, omissions, or partial information may result in disqualification from the selection process.

Applicants whose education, training and experience most closely meet the needs of the position may be invited to participate in a selection process that may include a panel interview. Successful candidates will receive a post-offer, pre-employment background screening that may include:

• Fingerprinting search of the national FBI Database
• Criminal Background screening

The City of Scottsdale reserves the right to change this process at any time, potentially without advance notice.

PLEASE NOTE:

Years of experience are based on a work schedule of 2,080 hours per year for full-time positions and 1,040 hours per year for part-time positions, and while work experience may substitute for education on a year-for-year basis, depending upon the job classification, education may not be substituted for work experience.

EQUAL EMPLOYMENT OPPORTUNITY:

It is the policy of the city to provide employment opportunities to all persons based solely on ability, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, or disability.

When advised, reasonable accommodations will be made in order for an "otherwise qualified applicant" with a disability to participate in any phase of the recruitment process. Please contact Human Resources to request an accommodation. Persons with a disability may request a reasonable accommodation by contacting HR at [phone]. Requests should be made 24 hours in advance or as early as possible to allow time to arrange the accommodation. For TTY users, the Arizona Relay Service (1-800-367-8939) may contact HR at [phone].

This position description does not constitute an employment agreement between the employer & employee and is subject to change by the employer as the needs of the employer and requirements of the position change.