Senior Manager, Customer Supply Chain & Sales

Lactalis USA; Londonderry (NH); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Total Rewards Program

Education Reimbursement

Paid Time Off from day one

Job summary

Lactalis USA is seeking a strategic, customer-focused supply chain leader to serve as the primary liaison between our business and key customers. This high-visibility role involves building executive-level partnerships, driving service excellence, and shaping the future customer supply chain roadmap for our yogurt portfolio.

You will influence customer and internal supply chain strategies, lead major improvement initiatives, and develop a high-performing team focused on operational excellence

Qualifications

• Bachelor's degree in Business, Supply Chain, Operations, Logistics, or a related field.
• Experience leading customer-facing supply chain, logistics, customer service, or operations functions.
• Experience partnering directly with major customers in consumer products, food, beverage, manufacturing, or retail.

Responsibilities

• Build trusted relationships with senior supply chain leaders at key customer accounts.
• Serve as the primary escalation and strategic partnership point for customer supply chain matters.
• Lead Joint Business Planning discussions and ongoing customer collaboration efforts.
• Develop and deliver customer scorecards, performance reviews, and strategic insights.
• Drive improvements in service, OTIF performance, cost-to-serve, and supply chain efficiency.

Skills

Bachelor's degree

Leadership experience

Cross-functional leadership

Analytical thinking

Strategic thinking

Stakeholder influence

Education

Bachelor's degree in Business, Supply Chain, Operations, Logistics, or related field

Job description

Shape the Future of Customer Supply Chain at the World's Largest Dairy Company

What if you could do more than manage service levels?

What if you could influence customer strategy, drive transformational supply chain initiatives, and help define how a growing business engages with some of its most important customers?

At Lactalis US Yogurt, we're looking for a strategic and customer-focused supply chain leader to serve as the primary liaison between our business and key customers. In this highly visible role, you'll build executive-level partnerships, drive service excellence, lead critical improvement initiatives, and help shape the future customer supply chain roadmap for our yogurt portfolio.

This isn't a traditional customer service leadership role. It's an opportunity to influence customers, commercial teams, and supply chain operations while driving initiatives that improve service, efficiency, and long-term growth.

Why This Role Matters

You will:

• Serve as the strategic supply chain partner for key customer accounts.
• Influence customer and internal supply chain strategies.
• Lead critical integration, network optimization, and efficiency initiatives.
• Build and strengthen senior-level customer relationships.
• Drive measurable improvements in service, cost, and operational performance.
• Lead and develop a high-performing customer supply chain team.
• Help define the future state of customer supply chain capabilities across the yogurt business.

If you're energized by solving complex business challenges, working cross-functionally, and creating win-win outcomes for customers and the business, we'd love to hear from you.

What You'll Do

Lead Customer Supply Chain Excellence

• Build trusted relationships with senior supply chain leaders at key customer accounts.
• Serve as the primary escalation and strategic partnership point for customer supply chain matters.
• Lead Joint Business Planning discussions and ongoing customer collaboration efforts.
• Develop and deliver customer scorecards, performance reviews, and strategic insights.
• Drive improvements in service, OTIF performance, cost-to-serve, customer pickup programs, and supply chain efficiency.

Influence Strategy & Transformation

• Act as the voice of the customer across the Lactalis supply chain organization.
• Lead customer-facing aspects of network optimization and consolidation initiatives.
• Identify opportunities for operational improvements, policy enhancements, and customer-focused programs.
• Partner closely with Commercial, Customer Service, Logistics, Planning, Manufacturing, and Distribution teams.
• Help shape future customer supply chain capabilities and strategic priorities.

Lead & Develop Talent

• Coach, mentor, and develop a customer supply chain team focused on operational excellence and customer satisfaction.
• Foster a culture of accountability, continuous improvement, collaboration, and innovation.
• Build capabilities that support both customer and business growth objectives.

What Success Looks Like

In this role, you will:

• Strengthen strategic customer relationships.
• Improve service and operational performance metrics.
• Influence customer behaviors that drive mutual efficiencies.
• Deliver measurable cost savings and process improvements.
• Successfully lead customer-facing aspects of supply chain transformation initiatives.
• Build a high-performing team focused on continuous improvement and customer satisfaction.

What You'll Bring

Required Qualifications

• Bachelor's degree in Business, Supply Chain, Operations, Logistics, or a related field.
• Experience leading customer-facing supply chain, logistics, customer service, or operations functions.
• Experience partnering directly with major customers in a consumer products, food, beverage, manufacturing, or retail environment.
• Strong analytical, problem-solving, and strategic thinking capabilities.
• Demonstrated experience leading cross-functional initiatives and driving measurable business results.
• Proven leadership experience developing teams and influencing stakeholders at multiple organizational levels.

Preferred Qualifications

• Consumer Packaged Goods (CPG) experience.
• Food and beverage industry experience.
• Experience with network optimization, supply chain transformation, or large-scale operational improvement initiatives.
• Knowledge of OTIF, customer scorecards, transportation, warehousing, and customer supply chain best practices.

Why Lactalis?

Lactalis is the world leader in dairy, operating in more than 50 countries with over 85,000 employees worldwide. In the United States, our family of iconic brands includes Galbani®, Président®, siggi's®, Stonyfield Organic®, Kraft Natural Cheese®, Yoplait®, Cracker Barrel®, Black Diamond®, and many others.

Our success is built on three core values:

Ambition. Engagement. Simplicity.

We believe diverse perspectives drive innovation and stronger business results. We're committed to creating an environment where employees can grow, contribute, and build meaningful careers.

Bring your passion. Bring your expertise. Help us shape the future of dairy.

At Lactalis, we offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs significantly, contribute generously to retirement plans, and offer Paid Time Off from day one. We are committed to your professional growth, providing training and development opportunities, including Education Reimbursement. Join us and grow your career.

Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities.