Sr. Manager, Customer Programs - Remote

TE Connectivity; Myrtle Point (OR); Remote; USD 161,000 - 243,000; Full time

Job summary

A global technology leader is seeking a Sr. Manager, Customer Programs to oversee high-speed connectivity solutions for AI/Cloud data centers. The ideal candidate will have extensive experience in customer-facing roles and complex program management, with skills in cross-team alignment and clear communication. This role offers a competitive salary range of $161,400 – $242,200 and a comprehensive benefits package.

Benefits

Health insurance

401(k)

Paid time off

Employee stock purchase plan

Qualifications

• 15-20+ years of experience in elevated customer-facing roles.
• Experience in driving complex large-scale technical programs.
• Strong presentation skills for senior leadership communication.

Responsibilities

• Frequent engagement with customers to translate their voice into the organization.
• Align commercial teams for developing customer growth strategies.
• Drive regular program updates with the senior executive team.
• Tackle organizational gaps and drive pace to meet customer expectations.

Skills

Technical and Business Acumen

High interpersonal skills

Crisp and Clear Communication

Structured thinking

Influencer

Education

Bachelor's degree

MBA

Job description

Overview

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Sr. Manager, Customer Programs

Join this exciting and fast paced role in the Digital Data Networks organization building high speed connectivity solutions for the large-scale AI/Cloud hyperscalers and data centers. The Customer Program Manager (CPM) is a senior and a pivotal role that has high visibility with the customer, and internally with senior executive team, engineering, product management, project teams, Sales, FAE, specifically focused on winning critical programs.

A successful CPM is someone who possesses the following competencies:

• Success mindset: Focused on outcomes, driving strategies and tactics to address gaps, remove blockers and win
• Structured thinking: Ability to navigate through ambiguity, noise and build a structure around rapid execution
• Influencer: Drives thought leadership and influences the organization to anticipate, respond and execute
• Crisp and Clear Communication: Breakdown complex information and distills communication for different levels of the organization to drive actionable outcomes
• Storyteller: Ability to read the terrain and provide reliable contextual information for quick organizational alignment
• Technical and Business Acumen: Ability to articulate value proposition, product positioning, customer architecture, high-level designs, and financials
• High interpersonal skills: Builds trusted relationships internally and externally
• Big picture view: Can anticipate and articulate complex market shifts to align with TE strategies
• Cheerleader: Motivates and activates the right people at the right time
• Versatile: Ability to multi-task between strategic thinking and tactical initiatives as needed

Short Description

Responsibilities

1. Customer Advocacy
2. Commercial Team Alignment
3. Internal Messaging and Alignment
4. Tactical Initiatives

• Customer Advocacy – Frequent engagement with assigned customer(s) and translate their voice into the organization; liaison between customer and internal functions (engineering, product management, operations, etc.); high-level strategy collaboration with the customer; track customer schedules, TE schedules, roadmaps, and critical deliverables
• Commercial Team Alignment – Coordinate with Sales and Product Management for developing key customer growth strategies and deliverables to customers (messaging, pricing, schedules, capacity plans, production ramps), etc.; monitor customer pulse and prioritize what are must-haves to win customer design-ins; monitor commercial impact of TE decisions and/or customer pivots; build a relationship with key contacts within the customer’s organization
• Internal Messaging and Alignment – Drive regular program updates and actionable outcomes with the senior executive team; align multiple internal teams towards customer strategy and direction changes; back-channel communication internally and externally to facilitate alignment and quick decision making; manage and monitor escalations from customers and drive communications internally and externally
• Tactical Initiatives – Tackle gaps and roadblocks across the organization as needed; drive the pace and sense of urgency within the organization to ensure customer expectations are met; bridge customer requests with internal functions for speedy resolution; pull in the right people at the right time

What your background should look like:

Bachelor’s degree required, MBA preferred

Background includes experience in:

• Product Management
• Technical Program Management
• Engineering or an equivalent technical role
• Sales or customer facing role

15-20+ years of experience that covers:

• Elevated customer-facing roles
• Driving complex large-scale technical programs
• Manufacturing knowledge
• Senior leadership communication internally/externally and awesome presentation skills
• Big Plus: Connector, Cable or adjacent industry
• Big Plus: Familiarity/experience with AI/Cloud hyperscalers, data centers, compute, networking, storage applications

Competencies

Managing and Measuring Work | Motivating Others | Building Effective Teams

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

SET : Strategy, Execution, Talent (for managers)

ABOUT TE CONNECTIVITY

TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

COMPENSATION

• Competitive base salary commensurate with experience: $161,400 – $242,200 (subject to change dependent on physical location)
• Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
• Total Compensation = Base Salary + Incentive(s) + Benefits

BENEFITS

• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

EOE, Including Disability/Vets

IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD

TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, you are advised not to engage or provide any personal information, and to report the incident to your local authorities.