Sr. Manager, Commercial Training

Agios Pharmaceuticals; Cambridge (MA); Hybrid; USD 131,035 - 196,553; Full time

Job summary

Agios Pharmaceuticals is seeking a Sr. Manager, Commercial Training to join our Commercial Operations and Analytics team at our Cambridge, MA location. You will design and deliver training programs across PKD, Thalassemia, and SCD, partnering with Market Access and Commercial Sales to readiness the field.

You will lead live and virtual sessions, manage LMS content, and drive continuous improvement of training processes while ensuring compliance and timeliness across multiple time zones.

Qualifications

• Bachelor's degree required; advanced degree or relevant L&D certification preferred.
• 6-8+ years of pharma/biotech experience, rare disease preferred.
• 3-4+ years in Learning and Development / Training, with a preference for candidate who has built training for patient services or market access teams.
• Proven track record designing learning programs grounded in adult learning principles and instructional design best practices.
• Strong facilitator with experience delivering live and virtual training across diverse audiences.
• Hands-on experience with LMS, training administration, reporting, and documentation workflows.
• Experience navigating MLR and promotional review processes (Veeva PromoMats) within a regulated environment.
• Strong organizational and project management skills with ability to juggle multiple priorities.
• Willingness to travel up to ~25% for field training and events.

Responsibilities

• Develop and deliver training across PKD, Thalassemia, and SCD with cross-functional stakeholders.
• Design, develop, deliver, and maintain training assets for Market Access and Commercial Sales teams.
• Facilitate live and virtual sessions, onboarding, and train-the-trainer initiatives.
• Lead ongoing learning initiatives and curriculum updates across departments.
• Translate clinical insights into training to prepare field teams for conversations with HCPs and patients.
• Manage end-to-end training projects with internal teams and external vendors.
• Track participation, feedback metrics, and reporting to support compliance and effectiveness.

Skills

Learning & Development

Facilitation

Project management

Cross-functional partnerships

Adult learning principles

Education

Bachelor's degree

ATD/CPLP certification

Tools

LMS

Veeva PromoMats

Job description

Sr. Manager, Commercial Training, Commercial Operations and Analytics

Who we are

At Agios, we are fueled by connections to transform rare diseases. We foster an inclusive, collaborative culture – one that sparks bold thinking and strengthens our connections with each other and with the rare disease communities we serve. We embrace diverse backgrounds with respect, active listening, and a commitment to inclusion – because our differences shape how we hire, collaborate, and innovate. Our team's proven track record of executional excellence, combined with our depth of expertise and dedication, enables us to develop innovative medicines that reflect the priorities of rare disease communities. Our commitment is more than scientific – it's deeply personal, grounded in the meaningful connections we have built. To learn more, visit www.agios.com and follow Agios on LinkedIn and X.

The impact you will make

Agios Pharmaceuticals is searching for a Sr. Manager, Commercial Training to join our growing Commercial Operations and Analytics team. We are looking for someone driven to connect to our mission of supporting rare disease patient communities. The Sr. Manager, Commercial Training will support and deliver innovative training programs and operational initiatives across Agios' Rare Disease Training organization, partnering closely with both Market Access and Commercial teams across multiple rare disease states.

This is an opportunity for someone energized by both sides of the work – the operational backbone that keeps a high‑performing field organization launch‑ready, and the design and delivery side of learning – while making a meaningful impact for patients living with rare diseases. Working in a highly collaborative and fast‑paced environment, this role will partner cross‑functionally to develop engaging learning experiences, support field readiness, and drive excellence in training execution, delivery, and operational support.

What you will do

Training Program Development & Delivery

• Partner with Training leadership and cross-functional stakeholders to deliver product, disease state, market access, and skill-based training initiatives across PKD, Thalassemia, and Sickle Cell Disease.
• Design, develop, deliver, and maintain training programs and assets – including learning materials, facilitator guides, eLearning modules, workshops, job aids, onboarding resources, and learner communications – for Market Access and Commercial Sales teams, with a primary focus on Patient Support Managers, Clinical Nurse Educators, Field Reimbursement Managers, and Payer teams.
• Facilitate live and virtual training sessions, workshops, new hire onboarding programs, and train-the-trainer initiatives to support learner engagement and field readiness.
• Lead ongoing learning and development initiatives, curriculum updates, training reinforcement activities, ad hoc training programs, special projects, and continuous improvement of training content and delivery methods across Market Access and Commercial Sales teams.
• Translate clinical insights and patient experience into training that prepares field teams for more meaningful conversations with HCPs and patient communities.

Training Coordination, Collaboration & Effectiveness

• Lead training-related projects and initiatives across Market Access and Commercial Sales teams – managing timelines, deliverables, stakeholder communications, and project tracking end-to-end.
• Partner with internal stakeholders and external vendors on the review, development, approval, deployment, and continuous improvement of training programs and learning solutions.
• Track training participation, learner completion, feedback metrics, and documentation to support reporting, compliance, and effectiveness measurement across the function.
• Build and scale training processes, knowledge-sharing resources, best practices, and field feedback loops across the department.

Training Operations & Event Execution

• Drive day-to-day operations of the Rare Disease Training department, ensuring smooth execution of onboarding, training programs, and departmental initiatives.
• Act as the operational hub for the Training function – orchestrating workflows, communications, scheduling, logistics, and cross-functional execution while maintaining strong process discipline and documentation across the team.
• Own end-to-end execution of major training moments – new hire classes, National Sales Meetings, POA meetings, workshops, and training events – including planning, vendor coordination, logistics, materials, attendee communications, and on-site delivery across multiple stakeholders and time zones.
• Build, scale, and continuously improve operational processes, tracking systems, and reporting tools to drive efficiency, strengthen training execution, and ensure accurate documentation and compliance readiness across the department.

Learning Systems & Training Administration

• Own administration and integrity of the Learning Management System (LMS) – including course assignments, enrollments, completions, reporting, issue resolution, and compliance tracking for field personnel and new hires.
• Manage the lifecycle of training content within the LMS – uploads, updates, version control, and ongoing accuracy – in alignment with internal processes and approval requirements.
• Lead the review, approval, archiving, and maintenance lifecycle for training materials in partnership with Compliance, Legal, and Medical Review teams.

What you bring

• Bachelor's degree required; advanced degree or relevant L&D certification (e.g., ATD, CPLP) preferred.
• 6-8+ years of experience in the pharma/biotech industry, with rare disease experience strongly preferred.
• 3-4+ years in Learning and Development / Training, with a preference for candidates who have worked in – or built training for – patient services or market access teams.
• Proven track record designing learning programs grounded in adult learning principles and instructional design best practices.
• Strong facilitator, comfortable leading both live and virtual training across audiences with varying levels of experience.
• Hands‑on experience with Learning Management Systems (LMS), training administration, reporting, and documentation workflows.
• Experience navigating MLR and promotional review processes (Veeva PromoMats or equivalent) within a regulated commercial environment.
• Strong organizational and project management skills, with the ability to juggle multiple priorities in a fast‑paced environment.
• Skilled at building cross-functional partnerships and aligning stakeholders across Market Access, Sales, Compliance, and Medical.
• Process-oriented, with a track record of building scalable systems and elevating execution in compliance-sensitive environments.
• Willingness to travel up to ~25% for field training, National Sales Meetings, POAs, and workshops.

Work Location

Location Agnostic: Work location for this role is based on employee's individual preference. This role has the ability to be either remote in the US or hybrid in our Cambridge Headquarters. Hybrid schedules vary but are generally less than 3 days per week onsite and hybrid employees are expected to live within commutable distance to our Cambridge Headquarters. Remote employees work entirely from home except for attending company-sponsored events/ meetings. For employees who choose to work remotely, travel may be required for certain company events commensurate to the above job description.

What we will give you

• Deliberate Development. Your professional growth as one of our top priorities.
• Flexibility. We’re all about individual needs. We embrace different perspectives, work styles, health and wellness approaches, care of families and productivity. When you’re at your best, we’re at your best.
• Premium benefits package. We invest in the health, wellbeing, and security of our people with a premium benefits package that is well‑rounded and flexible to help meet the varied personal and professional needs of every member of our team. For more detail on the benefits we offer at Agios, visit the Inside Agios section of our website.
• Competitive and equitable performance-based compensation. This includes base salary and both short- and long-term incentives that are connected to our business strategy and vary based on individual and company performance.
• The current base salary range for this position at the Sr. Manager level is expected to be between $131,035 and $196,553 annualized; final salary will be determined based on various factors including, but not limited to, years of relevant experience, job knowledge, skills and proficiency, degree/education, and internal comparators.
• Psychological safety. We support an environment of fearlessness. We want you to share your ideas, speak candidly and take data-informed risks to help push the boundaries.
• Commitment to diversity. We strive to foster a welcoming workplace where everyone can thrive. We’re continuously looking to improve the inclusivity of our workforce.
• Commitment to community. We’re an active participant in the communities that surround us – the communities where we live, and the community of people and their loved ones in need of better treatment options for conditions that are often overlooked.