Field Service Technician

McCrometer, Inc.; City of Syracuse (NY); Remote; USD 34,000 - 37,000; Full time

Benefits offered by this job

Health benefits

401(k)

Job summary

McCrometer, a Veralto company, is seeking a Field Service Technician to troubleshoot, install, and repair McCrometer flow measurement equipment at customer sites across the US. The role emphasizes hands-on problem solving, data collection, and collaboration with cross-functional teams.

Expect extensive travel (60–80%) and remote work support from Nebraska-based team. Qualifications include a high school diploma, valid driver’s license, and comfort with basic tool use and MS Office.

Qualifications

• High School diploma or equivalent required.
• Valid driver’s license with clean record.
• Hands-on technical experience preferred; customer-facing experience is a plus.

Responsibilities

• Troubleshoot basic manufacturing issues and implement corrective actions.
• Support equipment setup, process checks, and routine adjustments.
• Maintain accurate work instructions and SOPs; document processes.
• Provide on‑floor support to operators and technicians as needed.
• Participate in continuous improvement activities (5S, waste reduction, workflow optimization).
• Collect production data, perform simple analyses, and prepare reports.
• Travel up to 60-80% to support activities at other sites or customer locations.

Skills

Mechanical aptitude

Basic computer skills

Microsoft Office

Communication

Customer service

Valid driver's license

Education

High School diploma or equivalent

Tools

Hand tools

Job description

Imagine yourself…Doing meaningful work that makes an everyday impact on the world around you.Growing your expertise and expanding your skillset with every project.Owning your ambition and fueling your career growth.Thriving in a supportive team environment that inspires you to strive for excellence.It’s possible with a role at McCrometer McCrometer .McCrometer, a Veralto company, is a global leader in flow instrumentation. We design, develop, and manufacture world-class flow measurement equipment, for far-reaching impact: Our products are used in the oil and gas industry, agriculture and irrigation, water and wastewater systems management, and industrial processes.Behind McCrometer’s innovations is a top-notch team with deep expertise in flow physics and real-world operating dynamics. When you join our team and the broader Veralto network, you’ll work with products at the forefront of flow technologies that make an everyday impact on resources we all rely on—and along the way, you’ll make a powerful investment in your growth through challenging, meaningful work and dedicated opportunities for career development.Take a moment to watch our video:McCrometer Webinar Series: Principles of the V-Cone Flow MeterWe offer:Professional onboarding and training optionsPowerful team looking forward to working with youCareer coaching and development opportunitiesHealth benefits401(k)Reporting to the Technical Service and Repair Manager the Field Service Technician is responsible for supporting the execution and continuous improvement of manufacturing processes while developing technical expertise in production systems, equipment, and engineering practices. This role contributes to operational success by assisting with problem-solving, process documentation, data analysis, and initiatives that improve safety, quality, delivery, and efficiency.This position is part of the Technical Customer Support department located in Nebraska and will be remote. In this role, a typical day will look like:Troubleshoot basic manufacturing issues and implement corrective actions.Support equipment setup, process checks, and routine adjustments.Help maintain accurate work instructions, standard operating procedures, and processdocumentation.Provide on‑floor support to operators and technicians as needed.Participate in continuous improvement activities such as 5S, waste reduction, and workflowoptimizationCollect production data, perform simple analyses and prepare reportsDeveloping new fixtures, jigs and tools.Support engineering projects by completing assigned tasks such as data gathering,documentation updates, and basic validation activities.Prepare materials for new product introductions and / or engineering changes.Collaborate with cross‑functional teams to ensure smooth implementation of improvements.Occasional travel of up to 10% is required to support activities at other company sites, customerlocations, or off-site facilities as part of the responsibilities of this role.The essential requirements of the job include:Perform basic installations of McCrometer flow measurement equipment at customer sites in accordance with established work instructions and safety standards.Execute routine maintenance and basic repairs on McCrometer instrumentation, using defined procedures to diagnose and resolve standard equipment issues.Follow all applicable safe work practices in compliance with company, customer, and regulatory requirements on every site visit.Submit accurate and complete service reports following each customer visit, capturing details relevant to billing, equipment history, and parts usage.Coordinate with supervisor and dispatch team to plan and execute an efficient daily service scheduleRespond to inbound customer emails and phone inquiries in a professional and timely manner; elevate complex or unresolved issues to senior technical staff as appropriate.Assist with basic tracking and communication of parts inventory needs, notifying the appropriate team members when replenishment is required.Complete all assigned training modules and maintain any applicable licenses or certifications as required by the role.Support other field service team members or regions on an as‑needed basis as directed by the Field Service Manager.Perform other duties as assigned consistent with the scope and level of this position.Education and Experience:Education: High School diploma or equivalent required.Experience in a hands‑on technical, trades, agricultural, or industrial environment preferred; combination of education and relevant work experience will be considered.Experience in a customer‑facing or customer service role preferred.Valid driver's license with a clean driving record required.Skills and Competencies:Basic mechanical aptitude with the ability to use hand tools and follow written technical instructions and standardundefinedBasic computer skills with the ability to manage email correspondence, complete digital service reports, and navigate work‑related software applications.Familiarity with Microsoft Office tools (Outlook, Teams) is a plus.Experience with basic plumbing, electrical, or instrumentation installation or repair is a plus.Demonstrates reliability, professionalism, and a positive attitude when interacting with customers on‑site or via phone and email.Communicates clearly and courteously with both internal team members and external customers; uses communication skills to exchange information effectively.Follow-Through: Completes assigned tasks accurately and on time; follows established procedures with a moderate degree of supervision.Willing to learn new products, procedures, and tools; responds positively to changes in schedule or work requirements.Works cooperatively with the field service team, dispatch, and customer service colleagues to meet shared goals.Expectations to travel 60-80%Work EnvironmentThe work environment consists of an indoor, work or home office environment with good ventilation, adequate lighting, and low noise levels.When working in the field, environment will vary and associate may be expected to work in high or low temperatures, windy or other mildly inclement conditions.Physical Demands:The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.undefinedDisclaimerThe duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer at any time as the needs of the employer and requirements of the job change.Employment with the company is on an at‑will basis, which means that either the employee or the company can terminate the employment relationship at any time and for any reason (or no reason), with or without notice, unless the employee and the company have entered a written agreement signed by the employee and a duly authorized representative of the Company.Equal Opportunity EmployerThe Company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristics protected by law.McCrometer is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 17,000 associates, you join a unique culture and work environmentwhere purpose meets possibility : where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.US ONLY :The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue‑based metrics, any collective bargaining agreements, and business or organizational needs.The compensation range for this role is $25.00 - $27.00 USD per hour.We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.US residents: In any materials you submit, you may redact or remove age‑identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at to request accommodation.