Sr. Manager, Client Relationship Associates

First National Bank of Omaha; Kansas City (MO); On-site; USD 83,000 - 142,000; Full time

Benefits offered by this job

Medical Insurance

401k with matching

Time Off Programs

Tuition Assistance

Growth Opportunities

Job summary

First National Bank of Omaha is seeking a CRAM to lead the Client Relationship Associate team within Wealth Management. You will drive people leadership, onboarding, and development while ensuring high-quality client interactions and regulatory compliance across CRA processes.

The role emphasizes collaboration with Regional Sales Managers, adherence to FINRA regulations, and ongoing program scaling. Bachelor’s degree and FINRA licenses required, with onsite work at the Kansas City location.

Qualifications

• Bachelor's degree in Business Administration or related field.
• 5+ years in wealth management or client-facing financial services.
• 2+ years of people management experience.
• Active FINRA Series 7 and Series 66 registrations; state Life/Health/Variable Contract licenses.
• Strong communication, leadership, and regulatory knowledge.

Responsibilities

• Directly manage a team of 25+ Client Relationship Associates across the Advisory Services program.
• Lead end-to-end hiring and onboarding for CRA roles with HR and leadership.
• Establish standardized CRA workflows and service standards across the program.
• Monitor client experience, identify trends, and implement improvements.
• Collaborate with Regional Sales Managers and Compliance, Ops, and Tech teams.

Skills

Leadership

Client relationship

Communication

Analytical thinking

Team collaboration

Education

Bachelor's degree in Business Administration

Tools

CRM platforms

Wealth management tech

Job description

At FNBO, our employees are the heart of our story-and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.

Summary of the Job:

The Client Relationship Associate Manager (CRAM) is a newly established leadership role within FNBO's Advisory Services division of Wealth Management. This position provides dedicated people leadership for the Client Relationship Associate (CRA) team, ensuring a consistent, high-quality client experience across the program while enabling Regional Sales Managers to focus exclusively on Advisor growth and productivity. The CRAM reports directly to the Advisory Services Program Director.

About This Role:

Team Leadership & People Management

• Directly manage a team of approximately 25+ Client Relationship Associates across the Advisory Services program.
• Serve as the primary point of escalation, support, and accountability for all CRA team members.
• Conduct regular one-on-ones, team meetings, and formal performance reviews.
• Foster a collaborative, high-performance team culture aligned with FNBO's values and service standards.
• Model and reinforce compliance with bank policy, laws, FINRA regulations, and the bank's BSA/AML Program.

Talent Acquisition & Development

• Lead end-to-end hiring for CRA roles, partnering with HR and Advisory Services leadership.
• Design and implement structured onboarding programs to accelerate new hire productivity.
• Identify skill gaps and develop targeted training, coaching, and development plans.
• Build clear career development pathways to support CRA retention and long-term growth.
• Support CRAs in obtaining and maintaining required FINRA registrations and state insurance licenses.

Service Consistency & Client Experience

• Establish and maintain standardized CRA workflows, service standards, and best practices across the program.
• Monitor client experience quality, identify trends, and implement improvements proactively.
• Partner with Advisors and Regional Sales Managers to ensure seamless, consistent client service delivery.
• Serve as the subject matter expert on CRA processes, tools, client interaction standards, and regulatory requirements.
• Oversee quality and accuracy of CRA transaction execution, documentation, and account administration practices.

Cross-Functional Collaboration

• Collaborate with Regional Sales Managers to align CRA support with Advisor needs and priorities.
• Partner with the Advisory Services Program Director on strategic workforce planning and team scaling.
• Coordinate with Compliance, Operations, and Technology teams to ensure CRA adherence to regulatory and operational standards.
• Contribute to program-level initiatives including technology adoption and process improvement.

Reporting & Analytics

• Track and report on CRA team performance metrics, capacity, and service quality.
• Provide regular updates to the Advisory Services Program Director on team health, hiring pipeline, and development progress.
• Use data and insights to inform staffing and resource decisions as the program scales.

The Ideal Candidate for This Role:

Required

• Bachelor's degree in Business Administration, a related field, or equivalent experience.
• 5+ years of experience in wealth management, financial services, or a related client-facing role.
• 2+ years of people management or team leadership experience.
• Demonstrated ability to build, develop, and retain high-performing teams.
• Strong understanding of wealth management operations, investment solutions, and client relationship management.
• FINRA Series 7 and Series 66 (or Series 7, 63 & 65) registrations - active and in good standing.
• State Life, Accident & Health, and Variable Contract insurance licenses - active and in good standing.
• Working knowledge of FINRA regulations, BSA/AML requirements, and applicable bank policies.
• Excellent interpersonal, communication, and organizational skills.
• Ability to deliver clear, articulate, and concise messages both verbally and in writing.
• Strong analytical thinking with the ability to identify problems, evaluate solutions, and drive process improvement.

Preferred

• Experience managing distributed or matrixed teams.
• Familiarity with CRM platforms and wealth management technology tools.
• Certifications such as AWMA, CRPC, FPQP, CFP, or active progress toward accreditation.
• Prior experience in a program or operations management capacity within wealth management.
• Experience supporting financial planning processes, including data collection and client review workflows.

Candidates must possess unrestricted work authorization and not require future sponsorship.

Compensation:

Compensation range (base pay): $83,355.00-$141,704.00

This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

Work Environment:

It is anticipated that the incumbent in this role will work onsite at the posted location. Our onsite environment foster innovation, mentorship, and a vibrant culture where ideas flow freely and relationships flourish. As part of our team, you'll experience the energy of our collaborative spaces designed to support your professional growth while working alongside talented colleagues who inspire excellence daily. Please note that work location is subject to change based on business needs.

Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Time Off Programs
• Health Savings Account (HSA)/Dependent Care
• Employee Banking
• Growth Opportunities
• Tuition Assistance
• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.

For additional information regarding compensation and benefits, e-mail FNBO at [e-mail]. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.

Job number: R-20261763

Equal Opportunity & Belonging:

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves-no matter their role or where they are in their journey.

Learn more here.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)

FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC

Application Deadline:

All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.

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