Sr. Manager, Client Development - Card Partnerships Field Marketing

Capital One; Chicago (IL); On-site; USD 162,000 - 184,000; Full time

Job summary

Capital One in Chicago is seeking a Sr. Manager, Client Development for Card Partnerships Field Marketing. You will lead a team of field associates, develop strategies with partners, recruit and train staff, and drive program success in stores.

The role requires strong leadership, strategic thinking, and extensive experience in field sales and retail partnerships, with up to 75% travel. A Bachelor's degree or military experience is required, with 5+ years in related roles.

Qualifications

• Bachelor's degree or military experience.
• At least 5 years experience in strategic program management, analysis, field sales or external sales.
• At least 2 years experience in retail partnerships.
• At least 5 years of people management experience.
• 3+ years of experience in a sales leadership role.
• 6+ years of experience in client service or customer service.

Responsibilities

• Drive day-to-day leadership including coaching and managing a team of associates, providing strategic direction for the team, managing overall performance of team, budgeting, expense management, etc.
• Develop a winning culture that rewards and recognizes associates for their contributions and reinforces Capital One values.
• Prepare and deliver regular financial and performance updates to senior leadership.
• Develop strong relationships with our partners and influence them to reach mutually beneficial outcomes to our joint business problems.
• Maintain up-to-date knowledge of competitor's products and pricing in the market served.
• Travel up to 75% is required for this role.

Skills

Strategic thinking

Communication

Negotiation

Leadership

Results oriented

Field team leadership

Education

Bachelor's degree or military experience

Job description

Sr. Manager, Client Development - Card Partnerships Field Marketing

We are growing our Card Partnership business and have the opportunity to add an exceptional, innovative and collaborative leader to our organization. At Capital One we are guided by our shared values and thrive in an environment rich in cooperation and openness. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams.

Summary

Our partners are other organizations that rely on us to develop and grow a branded credit card program that will support the partner’s business. The Senior Manager, Field Marketing will lead a team of field associates supporting a key retail partner in stores. You will be a part of a team with world-class professionals to develop, test and implement strategies that ultimately impact the bottom line. And you'll do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation. This dynamic field leadership role will be responsible for achieving objectives for the organization and partner; recruiting, training and managing a field-based team; and day-to-day leadership of the program.

General Responsibilities

• Drive day-to-day leadership including coaching and managing a team of associates, providing strategic direction for the team, managing overall performance of team, budgeting, expense management, etc.


• Develop a winning culture that rewards and recognizes associates for their contributions and reinforces Capital One values.


• Prepare and deliver regular financial and performance updates to senior leadership.


• Develop strong relationships with our partners and influence them to reach mutually beneficial outcomes to our joint business problems.


• Maintain up-to-date knowledge of competitor's products and pricing in the market served.


• Travel up to 75% is required for this role.

Skills and Competencies

• Strategic: the candidate will have a proven track record of making holistic assessments of current state, defining an end state vision, and the audacity to articulate the path to get there. Conceptual thinking skills must be complemented by a strong orientation towards continuous improvement, given the complexity of our execution environment.


• Strong communication, negotiation and influencing skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills.


• Strong judgment, leadership and integrity: the candidate should be a tenacious decision maker, able to bring a responsible approach to business while in a leadership position guiding execution resources.


• Clear results orientation: focused on achieving both short and long-term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment while overseeing multiple projects and programs concurrently.


• Successful: track record managing field teams, including recruiting, training, and coaching.

Basic Qualifications

• Bachelor's degree or military experience.


• At least 5 years experience in strategic program management, analysis, field sales or external sales.


• At least 2 years experience in retail partnerships.


• At least 5 years of people management experience.

Preferred Qualifications

• 3+ years of experience in a sales leadership role.


• 6+ years of experience in client service or customer service.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Salary

• Chicago, IL: $161,500 - $184,300 for Sr. Mgr, Client Development.

Capable to earn performance-based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.

Capital One promotes a drug-free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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For technical support or questions about Capital One's recruiting process, please send an email to [e-mail].

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking.

We measure our efforts by the success our customers enjoy and the advocacy they exhibit.